ArdMoor Ltd Reviews

Name: ArdMoor Ltd
Address: The Granary, Kingston, North Berwick, East Lothian
Rating: 4.84

4.8 Rating 2,376 Reviews

96 %

of reviewers recommend ArdMoor Ltd

4.8

Based on 2,376 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01620 671 480

Email:

anthony@ardmoor.co.uk

Location:

The Granary,
Kingston,
North Berwick
East Lothian
EH39 5LT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An extremely reliable company offering high-quality outdoor clothing & accessories. Items are securely packaged & promptly dispatched per Royal Mail. Thoroughly recommended.”

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Posted 3 months ago

“Great company Great products Always delivered on time. Thank you.”

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Posted 3 months ago

“Had to send back as needed a smaller size Little tricky sorting out cancelling and then voucher but very helpful and prompt with replies”

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Posted 3 months ago

“Great Retailer. Goods a fair price and delivered safely and on time. Buy from Ardmoor with confidence.”

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Posted 3 months ago

“The binoculars were a 21st birthday gift for my newly graduated granddaughter. They were recommended by her tutor for field studies and went down well.”

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Posted 4 months ago

“Great website, easy ordering, good delivery time. I had to return a product, but it was easy to do and refund dealt with efficiently.”

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Posted 4 months ago

“Excellent service. Items as described and arrived well packaged and promptly.”

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Posted 4 months ago

“Competitive price and delivered earlier than expected Great service and will use them again”

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Posted 4 months ago

“Excellent quality and delivery. Very reliable company..”

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Posted 4 months ago

“Got my product very quickly Sadley to small but returns was very easy and quick will use this company again great service”

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Posted 4 months ago

“From start to finish dealing with ArdMoor has been a pleasure, Kathryn & Georgina were very helpful and I would definitely recommend you to friends.”

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Posted 4 months ago

“Excellent service”

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Posted 4 months ago

“Very good service and updates on delivery”

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Posted 4 months ago

“Always great, personal service. My trousers were not the size I expected and they went out their way to resolve the issue. Have bought before and will buy again.”

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Posted 4 months ago

“Very quick delivery and good quality item”

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Posted 4 months ago

“Fast and efficient service again.”

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Posted 4 months ago

“The products you offer are second to none. The recurring issue is availability. I have placed two consecutive orders that you were unable to filfill. This past order, received last week, included a brand new boot line, from Italy, Dedito. The boots I ordered were not available, so I choose the same boot but in a different material from that line which then delayed the order. I placed the order in plenty of time in order to beat the new tariff deadline, but because of the delay from Ardmoor we then got snagged. Then, once the order was received in the US, customs needed more paperwork, for the boots. This further delayed the shipment. By the time the order was delivered it was August 1, and the order cost me over $330 dollars in additional tariff fees on an order of GBP 509.82. Your delay cost us dearly.”

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Posted 4 months ago

Dear Taia, Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and the frustration caused by the delays and unexpected import fees. We understand how important timing was for your order, and we sincerely regret that the process didn’t meet your expectations. While we do advertise a 3–5 working day dispatch timeframe, your order was shipped on working day 5, which is within our stated timescale. However, we fully appreciate that the change to an alternative product (following the original item being unavailable) contributed to a delay, and we regret the inconvenience this caused. Unfortunately, international customs processes — including requests for additional paperwork and any resulting duties or tariffs — are outside of our control. That said, we’re genuinely sorry that this led to further delays and additional charges on your end. We’re grateful for your continued support and kind comments about our product range, and we’re taking your feedback seriously to improve communication and availability transparency for future orders. If there’s anything further we can assist with, please don’t hesitate to reach out directly. Kind regards, Kathryn ArdMoor Customer Services

Posted 4 months ago

“The garment I purchased was very good quality at a very reasonable price. The delivery date was put back so had to wait longer than expected.”

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Posted 4 months ago

Dear Karen, Thank you for your review and for your kind words about the quality and value of the garment — we’re really pleased to hear you were happy with the product itself. We’re sorry for the delay you experienced with delivery. Your order was placed on 21st July, and while we aim to dispatch all orders within our advertised 3–5 working day timescale, on this occasion we were affected by an unexpected delay in our stock replenishment. We contacted you by email on 28th July to keep you informed, and your order was shipped on 31st July as soon as the item arrived with us. We understand that delays can be frustrating, and we appreciate your patience and understanding. If there’s anything else we can help with, please don’t hesitate to get in touch. Kind regards, Kathryn ArdMoor Customer Services

Posted 4 months ago

“Product of ladies deer hunter trousers is great delivery a little slow but worth the wait”

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Posted 4 months ago

“No problems. Speedy dispatch. Would use again”

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Posted 4 months ago

ArdMoor Ltd is rated 4.8 based on 2,376 reviews