Sunshine Industrial t/a Aussie Soles Reviews

Name: Sunshine Industrial t/a Aussie Soles
Address: 28 CRESCENT RD, Eumundi, Queensland
Rating: 4.58

4.6 Rating 741 Reviews

89 %

of reviewers recommend Sunshine Industrial t/a Aussie Soles

4.6

Based on 741 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Sunshine Industrial t/a Aussie Soles 5 star review on 26th January 2024

Anonymous // 01/01/2019

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“Beautiful colours great fit and arch support for the beach”

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Posted 2 months ago

“Great service”

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Posted 3 months ago

“Purchased 3 pairs of Aussie Soles. Could not get the colours I wanted in my size. 2 of the 3 pairs squeak when wearing them so not being used when going out.”

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Posted 3 months ago

“You've got my name wrong. It's Lesley! The rubber that my thongs are made of is no where near as good as the last pair I bought. The thongs are a bit thin and not as cushioning. The price is a bit up there Delivery was a bit slow”

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Posted 3 months ago

“I love my Aussie Soles thongs. I recently bought my second pair and also ordered a pair of slides. Fun colours, reallly comfortable and arrived quickly.”

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Posted 4 months ago

“Bought two pairs both size 39 cm. One pair much bigger than the other. I write to you and was told how to return them but would have to pay for postage. I wrote again saying the error was yours and could you organize a return . I never heard back. Not good. I like the one that fits. Shame about the backup service”

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Posted 4 months ago

Hi Barb, Thank you for sharing your experience with us, and I truly apologize for the inconvenience this has caused. It was an oversight on our part. We certainly don’t want you to be out of pocket for postage, so we would be more than happy to arrange a return with no additional cost to you. we already sent you an email and we’ll ensure everything is taken care of quickly. We’re really glad to hear that you’re happy with the pair that fits, and we truly appreciate your patience with us. --Len

Posted 4 months ago

“Love the products - had to chase up my paid pre order - otherwise very happy”

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Posted 4 months ago

“I bought mine on line so easy and the most comfortable shoes ever”

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Posted 5 months ago

Hello Pauline! Thank you for the fantastic 5-star review! We're so glad to hear that your online shopping experience was easy and that you found the shoes incredibly comfortable. Your feedback means the world to us, and we're thrilled you're loving your new shoes!--Len

Posted 4 months ago

“Good company to deal with. I brought some thongs last year from them. I was accidently sent the wrong order, so I rang them and it was resolved promptly. Good friendly service.”

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Posted 8 months ago

Hi there, thank you so much for your kind words🥰 We're really glad to hear that our team could quickly resolve the mix-up with your order and that you were happy with the service. It's always our goal to provide a friendly and hassle-free experience. We look forward to serving you again 🥳 Cheers, Sunshine Industrial Family Trust 🎉

Posted 7 months ago

“Good hardy and comfortable product. Excellent ordering and delivery. Hope the coming years are better for you.”

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Posted 9 months ago

Dear Customer, Thank you for your fantastic 5-star rating. 🥰 We're delighted you find our products durable and comfortable. It's great to hear you had a smooth ordering and delivery experience. Your support means to us. We'll keep striving to meet your expectations with our products and services. Thanks again for choosing us. Warm regards, Sunshine Industrial Family Trust Team ☀️🥂

Posted 9 months ago

“I am SO pleased that I discovered these really comfortable slip-on shoes, and you as suppliers of them ! You delivered them to me without any problems at all ! "Thank you" !”

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Posted 9 months ago

Dear Dianne, Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your feedback and support. Your kind words mean the world to us, and we are thrilled to hear that you find our slides so comfortable. Our team worked diligently to create a product that not only offers great arch support but also provides utmost comfort for all-day wear. Once again, thank you for choosing our products. We are delighted that you are happy with your purchase. If there's anything else we can assist you with in the future, please do not hesitate to reach out. Best regards, Sunshine Industrial Family Trust 🥳

Posted 9 months ago

“Terrible service however great product”

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Posted 10 months ago

Hi Eva, Thank you for your honest feedback! We're glad to hear you’re happy with the product, though we’re sorry to hear that the service didn’t meet your expectations. We’re committed to improving, and your input helps us do just that. If there's anything more we can do, please let us know! Warm regards, Sunshine Industrial Family Trust 🥰

Posted 9 months ago

“I have purchased the same Aussie Sole shoes many times before and each time I always receive the incorrect item. This time I have had to pay $9.99 for postage to have the correct one sent out only to have the incorrect ones sent AGAIN. I don't think I will purchase again, due to the length of time it takes for a response to my emails and the fact I had to pay for their error.”

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Posted 11 months ago

“they are great”

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Posted 11 months ago

Hi Sandra, Thank you so much for your 5-star review🥰 We’re thrilled to hear you had a great experience. Your support means the world to us, and we look forward to serving you again in the future ❤️💙

Posted 9 months ago

“I love Aussie Soles footwear. It is comfortable, it lasts well and looks great.”

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Posted 11 months ago

Hi Bronwyn, Thank you so much for your kind words.💖 We’re delighted to hear that you love Aussie Soles footwear and that you find it comfortable, durable, and stylish. Your satisfaction is our top priority, and we’re thrilled that our footwear has met your expectations. We look forward to continuing to provide you with great products 🥰 Kind regards, Sunshine Industrial Family Trust

Posted 9 months ago

“Took to long to ship, when I asked to cancel order, funny they quickly shipped it out.”

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Posted 11 months ago

Dear Amanda, Thank you so much for taking the time to provide us with your feedback on your recent experience with Sunshine Industrial t/a Aussie Soles. We truly appreciate hearing from our customers and learning about their experiences. We sincerely apologize for any inconvenience you may have faced due to the delay in shipping your order. We understand the frustration it can cause, especially when you requested to cancel the order. It is unfortunate that your order was shipped out shortly after your cancellation request, resulting in an unsatisfactory experience for you. We apologize for any confusion or inconvenience this may have caused. We value your opinion and would like to ensure that our service meets and exceeds your expectations. We would love to hear more about your specific concerns and any suggestions you may have to improve our processes. Your input will greatly assist us in making necessary changes to avoid similar situations in the future. Once again, thank you for bringing this matter to our attention. We are grateful for your continued support and trust in our brand. Please don't hesitate to reach out to us so that we can address your concerns and work together in making things better. Warm regards, Sunshine Industrial t/a Aussie Soles

Posted 9 months ago

“Left message via phone and got no response. Send email also no response. Customer service not helpful at all. Warehouse lady helpful Tracy very helpful and sorted it out. Called back and got other dwpartment contacted”

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Posted 1 year ago

“Five stars. Excellent service and delivery. I have been wearing Aussie Soles for seven years and particularly like the ones with the diamante. Can't fault them. Comfortable and don't fall apart. Please keep going, I shall, indeed want more.”

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Posted 1 year ago

“I have emailed you when I got my thongs that they were a bit wider and a little longer than the other few pairs I have bought from Aussie Soles. I never got a reply.”

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Posted 1 year ago

“great product, the Starfish classic.”

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Posted 1 year ago

Sunshine Industrial t/a Aussie Soles is rated 4.6 based on 741 reviews