Sunshine Industrial Family trust Reviews

Name: Sunshine Industrial Family trust
Address: 28 CRESCENT RD, Eumundi, Queensland
Rating: 4.61

4.6 Rating 705 Reviews

90 %

of reviewers recommend Sunshine Industrial Family trust

4.6

Based on 705 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Sunshine Industrial Family trust 5 star review on 26th January 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left message via phone and got no response. Send email also no response. Customer service not helpful at all. Warehouse lady helpful Tracy very helpful and sorted it out. Called back and got other dwpartment contacted”

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Posted 4 days ago

“Brought 2 pairs don’t know if they change the fitting or design but they do not fit as well compared to my last pair which I loved.So will not buy again.”

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Posted 4 months ago

“I bought a two pairs of the starfish which I loved but unfortunately both shrunk significantly within the first week of having them as I left them inside my door but the sun must have came in and was enough to destroy them, I have had to give them away. I have since bought a pair of Aussieanas slim straps which I am happy with but it feels like the straps won’t last long, it would be good to have a normal size strap option with the Aussieanas.”

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Posted 11 months ago

Dear Naomi, Thank you so much for your feeedback. We are sorry to hear about the 2 Starfish classics as it only shrinks when it directs to sunlight. 😔 Please see here on how to take care Aussie Soles: https://aussiesoles.com.au/pages/care-for-aussie-soles Regarding your purchase of the Aussianas slim straps, we are glad to hear that you are happy with them. However, we understand your concerns about the durability of the straps. We will take your feedback into consideration and look into offering a normal size strap option for the Aussianas. We appreciate your honesty and feedback as it helps us to improve the quality of our products. Please let us know if there is anything else we can do to assist you. Sincerely, Aussie Soles Team

Posted 11 months ago

“Happy with the product but the online customer service needs much improving.”

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Posted 1 year ago

Dear Rachelle, Thank you for sharing your feedback with me. I'm glad to hear that you are happy with the product. However, I'm sorry to hear that your experience with our online customer service didn't meet your expectations. We strive to provide the best possible customer service experience and we value your feedback as it helps us to identify areas where we can improve. If you could provide me with more information on the specific issues you encountered with our online customer service, I would be happy to look into it and see how we can make improvements You can send your concern at enquiries@aussiesoles.com. We appreciate your business and hope to provide you with a better experience in the future. -AussieSoles Team

Posted 1 year ago

“My sister bought me a pair of size 9 white Aussie Soles and they were a bit big for me. I purchased another black pair in size 8 1/2 and they were too small for me. I sent an email to you about this, but never got a reply. I’ve uploaded a picture of the size difference. I hope it worked.”

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Posted 1 year ago

Hi Suzannah, I'm sorry to hear that you had difficulties with the sizing and that you did not receive a response to your email. May I know when did you sent this? Please email us your concern at enquiries@aussiesoles.com we'd be happy to assist you. 🙏🏻

Posted 1 year ago

“Unfortunately I got the wrong 2 pairs, even though I contacted Aussie Soles twice, prior to dispatch, so a little disappointed. I’ve ended up with high arch when I wanted standard arch.”

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Posted 1 year ago

Hi Jeremy, We are sorry for your experience. Kindly contact us at enquiries@aussiesoles.com if you want to return the items and if you have any concern. Hope to hear from you. Thank you 🙏🏻

Posted 1 year ago

“Loved the thongs I bought years ago! My recent purchase was a larger, even though the size stamp was the same as before. So I sent them back for exchange. The response and service was good, but I ended up paying 2 lots of postage to get a pair of thongs with a different shape than before, and was disappointed to see they are made in China now.”

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Posted 1 year ago

“We love your shoes, but this time around the size 10 seemed to be a little smaller than the last size 10 we ordered, so they don’t fit my husband. Have you changed your sizing? Otherwise we love the shoes.”

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Posted 1 year ago

Hi Kat, Thank you for taking time to give us a review. We don't change sizing. For sizing accuracy with our products, the best way to know what fits best is to measure foot from toe to heel and compare it to our size chart that goes by MM (millimeter) in length, kindly see here: https://aussiesoles.com.au/pages/size-chart Kindly email us at enquiries@aussiesoles.com if you have any concern. Thank you 😊

Posted 1 year ago

“I had to return two pairs of shoes as the sizing has changed since my last purchase. From the email on the matter, I thought the postage for the exchange would be covered - it wasn't. Communication was not at all clear which marred the experience. I am yet to receive the exchanged items so cannot comment on comfort etc. Just make sure you are selecting the right size as things may have changed.”

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Posted 1 year ago

Dear customer, Thank you for taking time to give a review. Please be advise that we only send return label if the item is evidently at our fault or sent by mistake. Thank you for understanding.

Posted 1 year ago

“Unfortunately I selected a size too long, hence I can not tell how well they function. I have not been able to wear them. However, I do love the colour. Heather. 😪This is so disappointing as I am not able to go shopping hence use on line. Perhaps this is something you should consider in your marketing.”

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Posted 1 year ago

Hi Heather, Thanks for taking the time to leave a review on your Aussie soles Thongs! I am sorry for your experience. If you think the thongs are too big, then it's definitely best to swap them for a smaller size! 😊 We are more than happy to help arrange an exchange. Please reach us at enquiries@aussiesoles.com for the details. :)

Posted 1 year ago

“Hey guys love these but unfortunately two of the pair were the wrong size i sent them two my mum in new zealand for xmas and she has rang me and told me the size are wrong. I would like to order more bit worried about the size”

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Posted 1 year ago

“I’m still waiting for my order to be delivered. It’s been over a month”

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Posted 1 year ago

Hi Trevor, We are very sorry for the delay. We have sent you an email regarding this. Thank you -Aussie Soles Team

Posted 1 year ago

“I've always loved these shoes.they are fabulous for around the house or at the beach.very comfortable However I find the new ones have just ordered are tight across the top of the foot and feel and look very narrow.”

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Posted 1 year ago

Dear customer, Thank you so much for taking the time to give us a review. If you are ever in need of something better, please do not hesitate to contact us at enquiries@aussiesoles.com. -AussieSoles Team

Posted 1 year ago

“My last pair of sandals are way too tight over the feet. Ist time this has happened. Such a shame. Feel like they have been left in the sun but not the case.”

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Posted 1 year ago

“Good product”

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Posted 1 year ago

Hi Dawn, Thank you so much for taking the time to review us. If you are ever in need of something better, please do not hesitate to contact us at enquiries@aussiesoles.com. Cheers from AussieSoles Team! 🥂

Posted 1 year ago

“Always good service.”

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Posted 1 year ago

Hi Marion, Thank you so much for taking the time to review us. If you are ever in need of something better, please do not hesitate to contact us at enquiries@aussiesoles.com. Cheers from AussieSoles Team! 🥂

Posted 1 year ago

“Four years ago I bought a pair slides from a retail shop because they were wide. The same design bought online recently are narrow so too tight for my feet ☹️”

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Posted 1 year ago

Hi Robyn, we are sorry about encountering this issue. If time permits, please contact us at enquiries@aussiesoles.com.

Posted 1 year ago

“Not what I thought. Very squeaky also.”

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Posted 1 year ago

Hi Rhonda, we would like to apologize for your negative experience. We'd like to learn about your specific situation and make things right. If time permits, please contact us at enquiries@aussiesoles.com. Thank you

Posted 1 year ago

“Unfortunately having bought a pair of Aussie soles before, I thought they’d be the same size and ordered accordingly online. They were too big and I will likely not wear them. I can’t be bothered sending them back.”

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Posted 1 year ago

Hi Jessica, we are truly sorry for this. We value our customers feedback and satisfaction. Kindly reach enquiries@aussiesoles.com to assist you whenever you want to send them back and we will help you get the best one. Thank you.

Posted 1 year ago

“Excellent product, took forever to come back into stock. Contacted customer service and asked to amend a size on my order which wasn't done. Not the end of the world but a bit disappointing. Alan”

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Posted 1 year ago

Hi Alan, We apologized for the inconvenience. We'd be happy to send you a replacement for the item. We have a 3-month warranty to make sure you enjoy the most of it. Kindly send us an email with your order details at admin@aussiesoles.com. Hoping for your response.

Posted 1 year ago

Sunshine Industrial Family trust is rated 4.6 based on 705 reviews