Sunshine Industrial t/a Aussie Soles Reviews

Name: Sunshine Industrial t/a Aussie Soles
Address: 28 CRESCENT RD, Eumundi, Queensland
Rating: 4.58

4.6 Rating 741 Reviews

89 %

of reviewers recommend Sunshine Industrial t/a Aussie Soles

4.6

Based on 741 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Sunshine Industrial t/a Aussie Soles 5 star review on 26th January 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took forever to get me last order Colours have changed dramatically since they are made in China”

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Posted 1 week ago

“Purchased 3 pairs of Aussie Soles. Could not get the colours I wanted in my size. 2 of the 3 pairs squeak when wearing them so not being used when going out.”

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Posted 3 months ago

“You've got my name wrong. It's Lesley! The rubber that my thongs are made of is no where near as good as the last pair I bought. The thongs are a bit thin and not as cushioning. The price is a bit up there Delivery was a bit slow”

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Posted 3 months ago

“Left message via phone and got no response. Send email also no response. Customer service not helpful at all. Warehouse lady helpful Tracy very helpful and sorted it out. Called back and got other dwpartment contacted”

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Posted 1 year ago

“Brought 2 pairs don’t know if they change the fitting or design but they do not fit as well compared to my last pair which I loved.So will not buy again.”

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Posted 1 year ago

“I bought a two pairs of the starfish which I loved but unfortunately both shrunk significantly within the first week of having them as I left them inside my door but the sun must have came in and was enough to destroy them, I have had to give them away. I have since bought a pair of Aussieanas slim straps which I am happy with but it feels like the straps won’t last long, it would be good to have a normal size strap option with the Aussieanas.”

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Posted 2 years ago

Dear Naomi, Thank you so much for your feeedback. We are sorry to hear about the 2 Starfish classics as it only shrinks when it directs to sunlight. 😔 Please see here on how to take care Aussie Soles: https://aussiesoles.com.au/pages/care-for-aussie-soles Regarding your purchase of the Aussianas slim straps, we are glad to hear that you are happy with them. However, we understand your concerns about the durability of the straps. We will take your feedback into consideration and look into offering a normal size strap option for the Aussianas. We appreciate your honesty and feedback as it helps us to improve the quality of our products. Please let us know if there is anything else we can do to assist you. Sincerely, Aussie Soles Team

Posted 2 years ago

“Happy with the product but the online customer service needs much improving.”

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Posted 2 years ago

Dear Rachelle, Thank you for sharing your feedback with me. I'm glad to hear that you are happy with the product. However, I'm sorry to hear that your experience with our online customer service didn't meet your expectations. We strive to provide the best possible customer service experience and we value your feedback as it helps us to identify areas where we can improve. If you could provide me with more information on the specific issues you encountered with our online customer service, I would be happy to look into it and see how we can make improvements You can send your concern at enquiries@aussiesoles.com. We appreciate your business and hope to provide you with a better experience in the future. -AussieSoles Team

Posted 2 years ago

“My sister bought me a pair of size 9 white Aussie Soles and they were a bit big for me. I purchased another black pair in size 8 1/2 and they were too small for me. I sent an email to you about this, but never got a reply. I’ve uploaded a picture of the size difference. I hope it worked.”

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Posted 2 years ago

Hi Suzannah, I'm sorry to hear that you had difficulties with the sizing and that you did not receive a response to your email. May I know when did you sent this? Please email us your concern at enquiries@aussiesoles.com we'd be happy to assist you. 🙏🏻

Posted 2 years ago

“Unfortunately I got the wrong 2 pairs, even though I contacted Aussie Soles twice, prior to dispatch, so a little disappointed. I’ve ended up with high arch when I wanted standard arch.”

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Posted 2 years ago

Hi Jeremy, We are sorry for your experience. Kindly contact us at enquiries@aussiesoles.com if you want to return the items and if you have any concern. Hope to hear from you. Thank you 🙏🏻

Posted 2 years ago

“Loved the thongs I bought years ago! My recent purchase was a larger, even though the size stamp was the same as before. So I sent them back for exchange. The response and service was good, but I ended up paying 2 lots of postage to get a pair of thongs with a different shape than before, and was disappointed to see they are made in China now.”

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Posted 2 years ago

“We love your shoes, but this time around the size 10 seemed to be a little smaller than the last size 10 we ordered, so they don’t fit my husband. Have you changed your sizing? Otherwise we love the shoes.”

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Posted 2 years ago

Hi Kat, Thank you for taking time to give us a review. We don't change sizing. For sizing accuracy with our products, the best way to know what fits best is to measure foot from toe to heel and compare it to our size chart that goes by MM (millimeter) in length, kindly see here: https://aussiesoles.com.au/pages/size-chart Kindly email us at enquiries@aussiesoles.com if you have any concern. Thank you 😊

Posted 2 years ago

“I had to return two pairs of shoes as the sizing has changed since my last purchase. From the email on the matter, I thought the postage for the exchange would be covered - it wasn't. Communication was not at all clear which marred the experience. I am yet to receive the exchanged items so cannot comment on comfort etc. Just make sure you are selecting the right size as things may have changed.”

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Posted 2 years ago

Dear customer, Thank you for taking time to give a review. Please be advise that we only send return label if the item is evidently at our fault or sent by mistake. Thank you for understanding.

Posted 2 years ago

“Unfortunately I selected a size too long, hence I can not tell how well they function. I have not been able to wear them. However, I do love the colour. Heather. 😪This is so disappointing as I am not able to go shopping hence use on line. Perhaps this is something you should consider in your marketing.”

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Posted 2 years ago

Hi Heather, Thanks for taking the time to leave a review on your Aussie soles Thongs! I am sorry for your experience. If you think the thongs are too big, then it's definitely best to swap them for a smaller size! 😊 We are more than happy to help arrange an exchange. Please reach us at enquiries@aussiesoles.com for the details. :)

Posted 2 years ago

“Hey guys love these but unfortunately two of the pair were the wrong size i sent them two my mum in new zealand for xmas and she has rang me and told me the size are wrong. I would like to order more bit worried about the size”

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Posted 2 years ago

“I’m still waiting for my order to be delivered. It’s been over a month”

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Posted 2 years ago

Hi Trevor, We are very sorry for the delay. We have sent you an email regarding this. Thank you -Aussie Soles Team

Posted 2 years ago

“I've always loved these shoes.they are fabulous for around the house or at the beach.very comfortable However I find the new ones have just ordered are tight across the top of the foot and feel and look very narrow.”

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Posted 2 years ago

Dear customer, Thank you so much for taking the time to give us a review. If you are ever in need of something better, please do not hesitate to contact us at enquiries@aussiesoles.com. -AussieSoles Team

Posted 2 years ago

“My last pair of sandals are way too tight over the feet. Ist time this has happened. Such a shame. Feel like they have been left in the sun but not the case.”

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Posted 2 years ago

“Good product”

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Posted 2 years ago

Hi Dawn, Thank you so much for taking the time to review us. If you are ever in need of something better, please do not hesitate to contact us at enquiries@aussiesoles.com. Cheers from AussieSoles Team! 🥂

Posted 2 years ago

“Always good service.”

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Posted 2 years ago

Hi Marion, Thank you so much for taking the time to review us. If you are ever in need of something better, please do not hesitate to contact us at enquiries@aussiesoles.com. Cheers from AussieSoles Team! 🥂

Posted 2 years ago

“Four years ago I bought a pair slides from a retail shop because they were wide. The same design bought online recently are narrow so too tight for my feet ☹️”

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Posted 2 years ago

Hi Robyn, we are sorry about encountering this issue. If time permits, please contact us at enquiries@aussiesoles.com.

Posted 2 years ago

Sunshine Industrial t/a Aussie Soles is rated 4.6 based on 741 reviews