Sunshine Industrial t/a Aussie Soles Reviews

Name: Sunshine Industrial t/a Aussie Soles
Address: 28 CRESCENT RD, Eumundi, Queensland
Rating: 4.58

4.6 Rating 741 Reviews

89 %

of reviewers recommend Sunshine Industrial t/a Aussie Soles

4.6

Based on 741 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Sunshine Industrial t/a Aussie Soles 5 star review on 26th January 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not got my thongs from last year, last time I contacted Aussies soles I wax told they didn't have my size and I changed the size slightly and was told it would be delivered in 3 - 5 days , that was months ago , so I gave up again, not very happy”

Helpful Report

Posted 1 week ago

“We never received our fully paid for order! Terrible”

Helpful Report

Posted 1 week ago

“Very poor PR. They deducted $9.99 for their postage to me. I had to return the shoes due to my normal size being too tight. New Owners have taken over the Company and they’ve changed the Shoes to make them narrower (presumably to increase their profit) than the previous pair that I have that I bought from the original family Owners.”

Helpful Report

Posted 1 month ago

“Bought two pairs both size 39 cm. One pair much bigger than the other. I write to you and was told how to return them but would have to pay for postage. I wrote again saying the error was yours and could you organize a return . I never heard back. Not good. I like the one that fits. Shame about the backup service”

Helpful Report

Posted 4 months ago

Hi Barb, Thank you for sharing your experience with us, and I truly apologize for the inconvenience this has caused. It was an oversight on our part. We certainly don’t want you to be out of pocket for postage, so we would be more than happy to arrange a return with no additional cost to you. we already sent you an email and we’ll ensure everything is taken care of quickly. We’re really glad to hear that you’re happy with the pair that fits, and we truly appreciate your patience with us. --Len

Posted 4 months ago

“Terrible service however great product”

Helpful Report

Posted 10 months ago

Hi Eva, Thank you for your honest feedback! We're glad to hear you’re happy with the product, though we’re sorry to hear that the service didn’t meet your expectations. We’re committed to improving, and your input helps us do just that. If there's anything more we can do, please let us know! Warm regards, Sunshine Industrial Family Trust 🥰

Posted 9 months ago

“Took to long to ship, when I asked to cancel order, funny they quickly shipped it out.”

Helpful Report

Posted 11 months ago

Dear Amanda, Thank you so much for taking the time to provide us with your feedback on your recent experience with Sunshine Industrial t/a Aussie Soles. We truly appreciate hearing from our customers and learning about their experiences. We sincerely apologize for any inconvenience you may have faced due to the delay in shipping your order. We understand the frustration it can cause, especially when you requested to cancel the order. It is unfortunate that your order was shipped out shortly after your cancellation request, resulting in an unsatisfactory experience for you. We apologize for any confusion or inconvenience this may have caused. We value your opinion and would like to ensure that our service meets and exceeds your expectations. We would love to hear more about your specific concerns and any suggestions you may have to improve our processes. Your input will greatly assist us in making necessary changes to avoid similar situations in the future. Once again, thank you for bringing this matter to our attention. We are grateful for your continued support and trust in our brand. Please don't hesitate to reach out to us so that we can address your concerns and work together in making things better. Warm regards, Sunshine Industrial t/a Aussie Soles

Posted 9 months ago

“Not as good as the first pair i got 10 or 12 years ago they were awesome next pair good next 2 pairs failed. starfish are on there last chance with me”

Helpful Report

Posted 1 year ago

“I bought two pairs the same size, one shoe on one pair is too tight. I tried to ware them hoping it might loosen up and it has not. Can I return that pair?”

Helpful Report

Posted 2 years ago

“Don't make e the shoe I wanted in my size, 36.”

Helpful Report

Posted 2 years ago

Hi Ava, Thank you so much for taking the time to review us. If you are ever in need of something better, please do not hesitate to contact us at enquiries@aussiesoles.com. Thank you

Posted 2 years ago

“I’m for the first time in many years of buying Aussie soles very disappointed These we’re supposed to be a men 10 No arches thong They were narrow an shorter than the Old pairs of men’s 10 that he has We went to a supplier of Aussie soles an the men’s 10 we bought 2x we’re not the same as either pair we had bought I think Aussie soles OWE us for 3 pairs That we have purchased”

Helpful Report

Posted 2 years ago

Hi Angela, If you are ever in need of something better, please do not hesitate to contact us at enquiries@aussiesoles.com. Thank you

Posted 2 years ago

“I did receive my thongs, but they were the wrong ones. I sent two email stating I would like to change them for the things that did have to highest arch support. I heard nothing back.”

Helpful Report

Posted 2 years ago

Hi Tracy, we are very sorry for this. We sent you an email regarding this. Thank you.

Posted 2 years ago

“Not happy. After about 20 hours used my size 8 blue green broke . I sent photos and letter to Irene got Zero response to my plight. I would like a new left blue green size 8 . And some sort of response. Sorry they were my most favourite thongs ☹️”

Helpful Report

Posted 2 years ago

Thank you for your rating, Mandy. We expect to have all of our ranges restocked very soon. We are progressively getting back on track with COVID after two years of delays, including a limited workforce, delayed manufacturing, and more. Please subscribe to our newsletters so that we can keep you notified.

Posted 2 years ago

“Was not happy with Sales phone staff. What happened to talking to people in Australia?”

Helpful Report

Posted 3 years ago

Hi Michelle, we appreciate your feedback. We strive to keep an open mind with our changes from the materials we are using to the staff we are adding to our family. We hope that our product still provides the comfort you need regardless of our remodeling.

Posted 3 years ago

“I have been ordering these thongs for years . I have never had a sizing issue. This time the fitting was smaller than usual. I tried to wear them in . I had to throw them out as they rubbed in the width and also the length was shorter then usual so my heel sat on the back end when I walked.I have ordered the correct size . ( I checked with my older thongs )”

Helpful Report

Posted 3 years ago

Hi Debbie, thank you for sharing this feedback. Please be advised that we are happy to send you a new pair with the right fit. The sizing inaccuracy may have something to do with the courier storage or whatnot. Kindly send us an email along with the measurement of the right fit and the wrong sized thongs for our validation at enqueries@aussiesoles.com. Hope to hear back from you soon.

Posted 3 years ago

“Still haven’t received my order after 5 weeks.”

Helpful Report

Posted 3 years ago

Hi Di, I’m so sorry to hear that you are still waiting for your shoes. It sounds like they may have been lost in transit. I would like to ensure that we have all the correct details for you and expedite your order tomorrow the 28/03. Feel free to call me directly in 0449152483 Craig 🌅

Posted 3 years ago

“First time shopper, ordered goods on 25 Jan, 13 Feb goods still not arrived. Had plenty of other goods from NSW, COVID no excuses.”

Helpful Report

Posted 3 years ago

Hi Peter, your parcel has finally progressed today and should be with you shortly, see here: https://auspost.com.au/mypost/track/#/details/34H8B300143501000931502. We apologize for the delay. We try our best to deliver all orders as swiftly as we can if possible but with the restrictions, there might be a time that we are on delay. We appreciate truly your patience and support.

Posted 3 years ago

“Delivery is delayed. Haven’t received my shoes”

Helpful Report

Posted 3 years ago

Hi Linda, how are you? Please be advised that you can track your parcel here: https://auspost.com.au/mypost/track/#/details/U7T004524701000935103. Items are in-transit and are within NSW now. Kindly email us directly for any delivery updates at admin@aussiesoles.com for us to resolve them first. Aussie Soles Team

Posted 3 years ago

“Ordered over 3 weeks ago and still waiting…. No movement on tracking advice - still has not left the warehouse. So much for buying Australian!”

Helpful Report

Posted 3 years ago

Hi Kym, how are you? Your item is within Melbourne now: https://auspost.com.au/mypost/track/#/details/34H8B300139801000931500 COVID logistics-related delays can really affect delivery time frames. We apologize for the inconvinience.

Posted 3 years ago

“Not very good things, one is wonky so your foot doesn’t sit straight”

Helpful Report

Posted 3 years ago

Hi Kim, I would like to ask if you could send us a pic of your recent purchase for us to see the problem. We'd like to get you into the correct size and ensure that you have not received a pair that may have a fault. please email the picture to admin@aussiesoles.com for our review. let's get you fitted correctly. Craig Taplin

Posted 3 years ago

“I ordered two pairs of 8.5 size jandals based on the ones I bought while visiting Australia a few years ago - they are both too small. I've given them away rather than have to spend more money on postage back to Australia. Why is your sizing not the same as it was? Very unhappy.”

Helpful Report

Posted 3 years ago

Hi there, thank you for bringing this to our attention. We are happy to replace any item shall you receive anything that is incorrect. We just need to get more details on the measurements to get clarity on where it went wrong. We hope to hear from you at admin@aussiesoles.com for further investigation and so we can replace it with the right fit.

Posted 3 years ago

Sunshine Industrial t/a Aussie Soles is rated 4.6 based on 741 reviews