Australian Piano Warehouse Reviews

Name: Australian Piano Warehouse
Rating: 4.66

4.7 Rating 895 Reviews

92 %

of reviewers recommend Australian Piano Warehouse

4.7

Based on 895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Unfortunately, my experience buying a digital piano and stand through this vendor was a real mess. I was informed my click-and-collect was ready, drove an hour out to pick it up to find out the location had no clue why I received the alert. I received another letting me know it was ready while at the location waiting for them to find out what was going on. The general manager at Blackburn rang around and helped locate some of the items of my order from a nearby location so that I didn't leave empty-handed and arranged for the remaining stand on my order to be delivered instead. The delivery took an extra two weeks, and I was told it would be sent to the store location for click and collect, despite being told it would be delivered. When queried, they confirmed the actual address and assured me it would be delivered. When the package arrived, it was the wrong part. I then had to take time off work to be around to give the wrong part back to a courier while I waited for the actual stand I had ordered to be delivered. It arrived with the box damaged and half the instruction book missing, but thankfully the staff replaced that with a PDF copy. Overall, not a great experience. It caused a lot of stress and didn't end up saving me money in the end, after having to take time off work to help fix their mistake. Please be careful when purchasing online from this vendor. While I eventually got my piano and am very happy with the model itself, the online service was horrible. Kudos to Greg from the Blackburn store for going out of his way to help me in-store, though. His customer service certainly changed my 1 star into 2.”

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Posted 9 months ago

“Great customer service and quick delivery.”

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Posted 9 months ago

“A good quality product that was very promptly delivered.”

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Posted 9 months ago

“Love my new piano. Excellent service highly recommended.”

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Posted 9 months ago

“Just wow for service from the first enquiry with Alf to the arrival of my product. I wish all companies were this good.”

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Posted 9 months ago

“Arrived quickly, PW kept us notified along the way. Lots of research before buying, but we chose this so we could bluetooth with an iPad and link in with the Kawai app. Amazing sounding digital piano with authentic piano sounds. Also it’s a beautiful and sleek looking addition to our living room, with a quality base that is sturdy. A great investment for our family, definitely no regrets.”

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Posted 9 months ago

“Australian Piano Warehouse provides excellent service, consistently delivering products on time. Their customer support is highly responsive and knowledgeable, ensuring a smooth purchasing experience. Highly recommended for their punctuality and high standards.”

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Posted 10 months ago

“Delivery of the ideas was delayed a fair bit but in the end I was able to communicate with customer service and was able to get my piano covers”

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Posted 10 months ago

“I have some issue with the delivery where the delivery company had a mixed up and delivered my items separately and there was some confusion. I wrote to customer services and they promptly solve the issue my piano was delivery safely next day and still within the week of purchase. Very happy with the service.”

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Posted 10 months ago

“Good price. Quick delivery to Far North Queensland. As for the product - a friend saw it and immediately had me order one for them - the most recent order. When you are as isolated as we are it’s refreshing to be able to get this sort of thing with minimal hassle and cost. Thank you!”

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Posted 10 months ago

“Order was easy to make. Delivery super fast. Excellent price for a solid ABS piano case.”

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Posted 10 months ago

“Australian Piano Warehouse is one of the businesses I can absolutely depend on. True to their word, helpful, prices better than competitors, reliably on time!”

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Posted 10 months ago

“Order #88622 We are very pleased with your staff customer service, delivery and the quality of piano. A very special THANK YOU to Bernadette Berjuega. Without her assistance I would not be able to complete this purchase. Bernadette helped me immensely, she answered all my phone and email questions clearly and quickly, and organised as quick delivery as possible. Thank You Very Much to all of you. Kind Regards, Ivana Mimovic”

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Posted 10 months ago

“All as promised”

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Posted 10 months ago

“Fast delivery”

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Posted 11 months ago

“Everything was great, the only thing that let it all down was the delivery, it did not arrive at the same time. The keyboard was the one thing we were hanging out for and it ended being the last thing to arrive. However we really appreciated how the whole process was handled. Thank you very much we absolutely love the whole set up!”

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Posted 11 months ago

“Great end to end experience from purchase to delivery to setup. Thank you!”

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Posted 11 months ago

“Geart, got my piano very fast, an I'm enjoying my time with it.”

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Posted 11 months ago

“given information”

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Posted 11 months ago

“Items both exactly as advertised. Price very comparable with other companies. Delivered straight to my door. The only problem with my order was that it was delivered so quickly, the parcel tracking couldn’t keep up!”

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Posted 11 months ago

Australian Piano Warehouse is rated 4.7 based on 895 reviews