Australian Piano Warehouse Reviews

Name: Australian Piano Warehouse
Rating: 4.66

4.7 Rating 896 Reviews

92 %

of reviewers recommend Australian Piano Warehouse

4.7

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Definitely a 5 out of 5. I absolutely love my new Roland digital piano.”

Helpful Report

Posted 1 year ago

“Electrical piano keyboard has delivered on time. Online ordering and delivery update have been timely. All good!”

Helpful Report

Posted 1 year ago

“Easy to purchase and the delivery was in time.”

Helpful Report

Posted 1 year ago

“5 stars Bought the roland 30xp for my son birthday. very good communication and efficient delivery. keep up the good work. will recommend to family and friends.”

Helpful Report

Posted 1 year ago

“I ordered a key for the piano's lock. Your problem is that you sent me 1 key each in 2 separate envelopes.”

Helpful Report

Posted 1 year ago

“seamless shopping experience - very happy customer”

Helpful Report

Posted 1 year ago

“The service on the phone was exceptional.”

Helpful Report

Posted 1 year ago

“We purchased a Roland keyboard (FP-90X), stand & 3 pedal unit, to be picked-up / Stand was not immediately available within Melbourne & came from interstate / Follow up advise for collection of the stand was efficient / Staff at the pick-up point, visited twice, were very courteous & helpful with loading / Great quality equipment.”

Helpful Report

Posted 1 year ago

“Excellent price and service. A staff member called ahead 'cause there was an error in my order (I purchased a white pedal unit instead of a black one) and confirmed they would ensure that I got a black pedal unit to match the colour of my piano and stand (otherwise, my piano kit would be something like a zebra. I was surprised to get my piano kit two days after the Boxing Day (Yah, late Boxing Day unboxing! Lovin' it!). Thank you! I'll definitely come back if I need to make further purchases, and I'll highly recommend Australian Piano Warehouse to anyone who wants fantastic prices and services for pianos and accessories.”

Helpful Report

Posted 1 year ago

“Good service and a good product”

Helpful Report

Posted 1 year ago

“Once order was received, process was quick. Communication was poor. No acknowledgement of receiving order. Also no notification of dispatch or delivery tracking. Parcel, with no wrapping, was left on street in full view of passing traffic. Parcel was damaged and I received no notification of delivery.”

Helpful Report

Posted 1 year ago

“Price was competitive and product came very quickly, even during Christmas period. Overall service was great”

Helpful Report

Posted 1 year ago

“Great price, service and delivery.”

Helpful Report

Posted 1 year ago

“Wonderful experience, a beautiful warehouse and very kind individuals!”

Helpful Report

Posted 1 year ago

“Responsive to requests for clarification about the keyboard availability. Delivered within a reasonable time frame in the busy Christmas week.”

Helpful Report

Posted 1 year ago

“I purchased what I thought was a Genos 2 keyboard from an advertisement on the website. It was advertised as a Genos 2 and was discounted as a demonstrator. When I took delivery I realised that it was actually an older model and not a Genos 2. When I complained I was told that the “2” referred to in the advertisement was the firmware version number. The advertisement was clearly misleading. I also paid full price for the speaker kit accessory but received a very battered second hand unit. When I complained I was offered a $40 discount. I think you need it more than I, Australian Piano Warehouse, so I decline.”

Helpful Report

Posted 1 year ago

“Dishonest pricing, questionable quality, and false advertising. I am a pianist, and piano teacher. Given my experience, I would strongly advise the public, and all music students and teachers to avoid this shop. I bought 4 brand new "AMS KX90 Piano Castor Cup Single Small Plastic – Black" from Australian Piano Warehouse at $8 each, plus $9.95 shipping, a total of $55. The first cups shipped were a completely different brand of cups, that were clearly used (they had scuff marks, dents, scratches, and sticky residue from very obvious prior piano wheel usage). After contacting support, they eventually sent out another set of cups from Dale Cleves Music, which clearly marked them as $2.95 cups. I was charged above a 260% markup!! This second set of cups have clear moulding and tool defects, which gives me no faith whatsoever in their quality and safety. They also look completely different to the cups pictured on the Australian Piano Warehouse website which is blatant false advertising. I deliberately went to a piano specific company to ensure I purchased a high quality product. If I had known that I would just be receiving poor-quality cups I would have just gone to eBay directly which would have cost $13, instead of $55. Avoid all Australian Piano Warehouses and Dale Cleves Music Shops - what a waste of money, time, and hassle for a subpar product.”

Helpful Report

Posted 1 year ago

“Easy to use web site / Prompt confirmation of online purchase / Quick follow-up on items readily available for collection & one to come from interstate / Message when collection is ready / Assistance with loading into car / Follow-up message when interstate item has arrived & ready for collection / Courteous warehouse staff.”

Helpful Report

Posted 1 year ago

“Quick delivery and piano exactly as described”

Helpful Report

Posted 1 year ago

“Easy to do business with and speedy delivery, especially this time of year. Very happy with service and product”

Helpful Report

Posted 1 year ago

Australian Piano Warehouse is rated 4.7 based on 896 reviews