Australian Piano Warehouse Reviews

Name: Australian Piano Warehouse
Rating: 4.66

4.7 Rating 897 Reviews

92 %

of reviewers recommend Australian Piano Warehouse

4.7

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Service is second to none. Great company. Only let down was that the piano sat in my own city for 6 days before I received it(may pay to change the courier company). Awesome piano too!”

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Posted 1 year ago

“After my online purchase, I was sent 3 messages that informed me the item I have ordered was ready for collection at the warehouse. After driving close to half an hour to the shop, I was told the item was still in transit. I was very disappointed by the miscommunication. Even though they offered to deliver the item to my preferred address for free, I think there should be more compensation.”

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Posted 1 year ago

“Excellent customer service, definitely will buy from here again”

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Posted 1 year ago

“The complete experience from ordering to delivery was amazing. Would recommend to anyone.”

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Posted 1 year ago

“a”

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Posted 1 year ago

“Excellent to deal with on the phone and the delivery system is very transparent and fast.”

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Posted 1 year ago

“User friendly website, and my purchase was posted quickly.”

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Posted 1 year ago

“The purchase process was reasonably straightforward. There was a delay because I was not expecting the anti-fraud measures in place and didn't know that I needed to perform extra steps. I suggest that you inform purchasers of this process during checkout to avoid confusion and delay.”

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Posted 1 year ago

“Quick delivery and reasonable price and great quality piano. I’d recommend Aust Piano Warehouse to others =)”

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Posted 1 year ago

“Super easy and simple to order and came in very quick time considering we don’t live in a major city.”

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Posted 1 year ago

“Good customer service provided by HQ on phone and in-store in person.”

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Posted 1 year ago

“I was sent the wrong product, which is unfortunate but understandable. What’s less understandable is the approach that was then taken: instead of immediately dispatching the correct item and arranging a pick-up of the incorrectly delivered item, I’m being required to wait until the incorrectly delivered item is returned, and then the correct item (presumably) will be dispatched, as if this were some kind of hostage situation and as if this retailer didn’t already have my money. There was an opportunity to make good on this mistake, but Australian Piano Warehouse decided not to take it, instead choosing to distrust me, effectively, and requiring me to wait until it serves its interests ahead of mine. I work in customer service myself, and this is almost a lesson in what not to do if you want to rebound from a mistake that you’ve made and to convince a customer to still hold you in positive regard.”

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Posted 1 year ago

“Excellent, Prompt courteous and helpful, will shop there again.”

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Posted 1 year ago

“My first order was somehow missed and never picked up from Toll but I had an email from piano warehouse to to say it was. After a bit of back and fourth I think it was discovered that it never left and it was intact a slip up. I was sent a new delivery and order and it came promptly however after ordering on the 8th and expecting delivery by the 15 th I received it on the 26th. No refund for delivery was offered.”

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Posted 1 year ago

“A flawless transaction, could not have asked for better with respect to the product or speed of delivery. When I want to upgrade to a baby grand some day in the future, I'll be looking to Australian Piano Warehouse first.”

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Posted 1 year ago

“Excellent service and help in choosing a keyboard.”

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Posted 1 year ago

“All good, thanks.”

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Posted 1 year ago

“Very secure and speedy service. The product sold and delivered was as pictured.”

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Posted 1 year ago

“Super-fast delivery takes only one day even in a regional area. The packaging was pretty secure. A+++”

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Posted 1 year ago

“Rung piano warehouse, spoke to a staff member & told him want we wanted. He then told us what to order which we did. It arrived within a few days & looks absolutely beautiful”

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Posted 1 year ago

Australian Piano Warehouse is rated 4.7 based on 897 reviews