Bali Holiday Secrets Reviews

Name: Bali Holiday Secrets
Address: 496 Jalan Raya Legian, Denpasar, Bali
Rating: 4.91

4.9 Rating 456 Reviews

98 %

of reviewers recommend Bali Holiday Secrets

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About Bali Holiday Secrets:

Let me help lower the risk of something going wrong during your Bali holiday. After years of passing on insider tips to family and friends, I'm sharing my local knowledge about money, transport, attractions and day tours.

Transfers from Bali Airport to your hotel or villa are easy if you book ahead. Remove the stress from arriving at Bali Airport and book a private car and driver to personally meet you and get you to your accommodations quickly and easily. Be met on arrival by one of my personally vetted, English-speaking drivers and receive comprehensive, detailed instructions on navigating the airport and making contact with your personal driver straight after booking.

Our day tours get rave reviews because my network of local drivers is second to none. I have personally vetted all the drivers I work with. They text me when they pick you up and again when you have been dropped off at the end of the day. I also email your driver’s name, profile photo, vehicle photo and phone number beforehand to ensure your safety and provide confidence. They are all incredibly knowledgeable and make amazing guides for your day tours around Bali.

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Bali Holiday Secrets 5 star review on 19th April 2024

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We are not very satisfied. We hired drivers for half day and day trips. They weren’t very interessed in talking or take initiative to give information on different sights. They didn’t use google maps to get the fasted route, so we got stuck a lot in traffic and missed out on things we wanted to do, and should be doable in the time we had to disposal.”

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Posted 9 months ago

Thank you for your honest review, Vibeke. Sorry to hear that you were dissatisfied with your trip. Will work on improving every aspect of the service and hope your next trip with us is more enjoyable. Safe travels, Michael

Posted 9 months ago

“Honestly of the 4 drivers we had in Bali this one was the worst. He was nice enough, but didn’t provide any information about the area. When I asked questions I got the impression he didn’t speak English very well and didn’t know that he was understanding me. Besides that, he drove really slow. There is a certain amount of aggressive driving that needs to be done and he was so hesitant to pass even a scooter unless he had a wide gap. What it said would take 2 hrs 10 min ended up being 3 hours. It was a bit frustrating because we had a lot we wanted to do. That being said he was nice enough. But this was the most expensive driver we had so I expected a bit more.”

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Posted 1 year ago

“The airport pickup went fine, However the driver was not aware the way to Ubud resort because the road was closed in near Ubud Palace. It is not nice that driver will take you to local place where you will pay more local telcomsel SIM card than in airport. Felt a bit rip off. But that's tourist life”

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Posted 1 year ago

Hi there. Thanks for leaving your review. Since this is the only negative review we have ever received (we had a 100% 5-star review record until now), rather than respond immediately, I took the time to speak with your assigned driver about your airport transfer. Local ceremonies are a frequent sight and commonplace all over Bali, and when they occur the Banjar (the local community council) close the roads while the ceremony is taking place. Most people appreciate the unique experience of this expression of Balinese culture and understand the inconvenience of having to take another route. Your driver knew exactly where your resort was located, and considering the notorious layout of Ubud’s one-way streets did his best to take an alternative route that got you to your accommodation as quickly and efficiently as possible. Especially considering the closed roads around Royal Palace also happen to be the main intersection in Ubud. It’s also worth noting that immediately after you booked your transfer I sent you a personalised email with instructions on how to navigate the airport, including my recommendation you stop at the official Telkomsel kiosk that sells SIM packages at promotional pricing. When you asked Wayan to help you buy a SIM card part-way through your trip to Ubud, he stopped at a common brand-name convenience store, where naturally the cost of the SIM is going to be higher than the promo price directly from Telkomsel at the airport. So your suggestion that either Wayan or the convenience store staff somehow ripped you off is incorrect and mildly offensive. But we thank you for your booking and hope you enjoyed your experience in Bali. We wish you safe travels in the future.

Posted 1 year ago

Bali Holiday Secrets is rated 4.9 based on 456 reviews