Hi there,
Thanks so much for your feedback. We value every BBC Maestro customer, and would love the opportunity to help resolve some of the issues you mentioned.
One of our amazing customer service team members will be in touch with you shortly to help resolve these issues for you. If for some reason you don't receive the email or need any further help you can get in touch with the team at support@bbcmaestro.com.
Best,
Rebecca
“I love having the option of listening to Ken Follett discuss writing as many times as I like. Each time I listen, I learned something new that I had missed before.”
“I really enjoyed the course I took with Trinny Woodall. I learned a surprising amount for such a reasonably priced course. I would definitely recommend BBC Maestro courses to anyone thinking about it.”
“Absolutely priceless, you cannot put a monetary value on the wisdom of these Masters. These masterclasses have taught me so many valuable life skills.
Sign up, you won’t regret it for a single moment. These video’s are time capsules for today and tomorrow. Well done the producers and especially to all the hard working knowledgeable experts who have given their professionalism to the many.
Best wishes
James”
“In this day and age we are blessed to be able to pay a small amount of fee to listen to the masters of all type of trades, all which is beautifully created and recorded. Highly recommended!”
“A lot to take in and wanting more sessions. If there was a experiment to get more involved that would be great. Very good and will be taking things further.”
“Good product but learning experience needs to be better. I've been using it on and off for a year, found it handy to dip in and out of lessons. Affordable way to get taught from experts in their field. Felt the video search tools could be better and pdf course notes are clunky to use on a mobile device.”
Hi there,
Thanks so much for your feedback. We value every BBC Maestro customer, and would love the opportunity to help resolve some of the issues you mentioned.
We've recently released our new search feature of both web and app (iOS and Android devices), so I hope this helps resolve the search issue you mention.
Could you let me know more about difficulty you have using the course notes on mobile? This feedback is really useful for us, so that we can make things better in the future :)
Best,
Rebecca
“I really love this course. I made the baguette for the first time last weekend and they came out so delicious. I'm going to try my hand at them again. Thanks for providing such a great course by such an experienced teacher!”
“I really like the content and the scope of this app however the costing is very heavy ! I will sadly not be renewing on that basis as I do not see how the cost relates to the value of the content.”
Hi Jonathan,
Thank you for your feedback. We value every BBC Maestro customer and want you to get the best out of your BBC Maestro subscription.
I can see you just purchased your subscription in September, so I hope that you enjoy the next 11 or so months with BBC Maestro. We have some great new courses launching, including a Mixology course with Ago Perrone and Jo Malone will be bringing her business-savvy to the platform very soon!
Best wishes,
Rebecca
“Not that impressed. Paid for the single course option, the Introduction to Photography.
It has been quite dissapointing, as an introduction to photography, with very little time spent on the technical aspects that I would have expected in an introductory course - which would be more beneficial than anecdotes about Rankin's career or the presence of guest (co) presenters spinning yarns about their career.
Generally, a bit dissapointing”
Hi Michael,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at support@bbcmaestro.com to let them know if there's another course that interests you and we can get this actioned for you.
Best,
Rebecca
“Instructors are the top in their field . The topic is broken down in easy to manage lessons. The information contained in them is valuable . There are so many great subjects to take !”
