“It’s difficult to even begin listing the absolute avalanche of issues I encountered with this company—easily one of the worst customer experiences I've ever had. I placed an order on 28/10, for delivery on 29/10, expecting a seamless transaction. Well, it was anything but.
First, the delivery driver calls, saying they’d be arriving in 20-30 minutes. Two hours later, after being forced to take time away from work to meet them, the driver finally arrives, unapologetic, dismissive, and irritated that I even questioned the delay. When I asked him why he was late, he gets visibly annoyed and, to my disbelief, says, “Do you want your delivery or not?” There I was, already losing hours at work, just trying to get the delivery done with. But the real nightmare was yet to come.
Later that evening, I cleared out my kids’ old beds and prepped to assemble the new ones. I opened all the boxes, organized the pieces, only to find—wait for it—no bolts, no screws, nothing to actually put the beds together. Unbelievable. I immediately called the company, explained the problem, and after an agonizing 17 minutes on the phone, I was told that nothing could be done that evening as their warehouse closes at 3 pm. On top of that, they needed photos of the boxes as “proof.” No manager could be reached, and they insisted I’d just have to wait another two days for the missing parts. So here I am, kids with no beds, no manager to speak with, and no help from anyone.
Two days pass, and I’m expecting the delivery. This time, the delivery company just doesn’t show up, then claims they couldn’t deliver because I “didn’t answer my phone.” For the record, my phone didn’t ring once. I hadn’t received a single missed call. But because of this supposed missed call, they can’t deliver until the next weekday. And, of course, Saturday delivery isn’t an option either. Now I’m told it’ll be delivered Monday, 28/10.
Another 20-minute phone call later, explaining that I’d received no calls, their only response is, “Well, they don’t have to call you.” But their own email promised a call, and they’d called the first time! Monday comes, and I receive an email that they’ve called before delivery. Guess what—no call, no missed call alerts, no sign of any attempt to reach me. They do, however, show up, so I think finally, problem solved. Nope.
The driver says, “I’ve got one more box for you.” Another box? It turns out they resent an entire duplicate of one box, along with the bolts and screws separately. So now I’ve got this extra box filled with parts. As I begin round two of assembly that evening, I discover yet another issue: they sent four of the same part, rather than the two I needed of each. Luckily, the additional, unnecessary box had the parts I needed. But the extra frustration and wasted time? Unforgivable.
The cherry on top was that even once assembled, the bed quality was subpar. Nothing aligned properly, and I found dents and visible marks, sloppily painted over sawdust. When I finally managed to get a manager on the phone, her “compensation offer” was a laughable £20. Insulted, I refused. So she upped it to £30, which only made me angrier. No amount of small change could compensate for this disaster.
The entire experience was a joke from start to finish. My kids spent a week on the floor, and the company offered minimal support and maximum inconvenience. Avoid this company at all costs—I’d give them zero stars if I could. Save yourself the headache and go anywhere else.”
“Do Not Purchase From This Company!
Bed arrive damaged and Bed Kingdom customer service have been less than useless in providing a return for a refund.
Main components of the bed are unsuitable so left with a £500 bed unfit for its purpose
Worst company I have had to deal with.”
“A really good bed easy to assemble once organised and checked. A sturdy bed that my granddaughter loves. She has her comfort toys on the little shelves, a great all round bed”
“I orferef s mattress online for next day delivery specifically to tie in with a day off from work I had. The night before and checked my emails snd bedkingdom had emailed earlier in the day saying they were unable to process my order as didn't have my postcode... I thought they was a bit odd since I lime order forms usually require all boxes to be filled before it would submit. I emailed back woth my postcode and questioned it and asked if the mattress will still be delivered. Next day I had an email back saying that I'd missed the cut off for delivery that day which was disappointing. I couldn't arrange for the next day after due to work and there were no weekend deliveries so had to wait till Monday, 4 days later... not the end of the world but it then meant I wasn't able to set it up and get it out the box for several days. I don't understand how you can submit an online order form without a postcode if that's required? Or why someone in customer service couldn't get a postcode by goggling the address? Or loading the truck with my order and calling me to confirm my postcode. But other wise all ok 👍”
“I was really pleased with my recent purchase, amazing quality
Definitely would recommend Bedkingdom
Thank you for amazing service bed kingdom i will definitely be buying more soon”
“Purchased bunk beds cabin style for my grandson with built in stairs and storage underneath in dark grey. It was self assembly otherwise you wouldn't be able to get in your house .......however the instructions were excellent it was an extremely well made quality piece of furniture. It took 2 people to build as one is needed to stabilise it but it went together as well as expected. Very pleased overall and would highly recommend purchase.......only very slight issue was the delivery van was very dirty so the box brought into our brand new house needed a wipe down before being allowed inside.”
“This should have been a five star rating as both bed systems I ordered were of excellent quality. The only reason I’ve given 4 was because I bed which had built in cupboard's all along the back and at the head of the bed, possibly 30 pieces, none were numbered or marked. This meant building the bed took over 4 hours.
Delivery etc was brilliant the guys were superb. Well worth the extra to have the boxes delivered to the bedrooms.
This is my first place to look when I need beds .”
