Bettercaremarket Reviews

Name: Bettercaremarket
Address: 63 Christie Street, St Leonards, New South Wales
Rating: 4.47

4.5 Rating 168 Reviews

86 %

of reviewers recommend Bettercaremarket

About Bettercaremarket:

BetterCareMarket is a leading Australian online provider of healthcare and disability equipment, mobility aids, daily living aids, incontinence supplies and braces & supports. We have served thousands of happy customers and NDIS-participants since 2020. We are a registered NDIS-provider and deliver our goods Australia wide.

Quality Products at Affordable Prices
As a leading independent provider of healthcare products, we work hard to ensure you get great quality products – from Australian suppliers - at competitive prices from leading brands you can trust.

Registered NDIS-provider
We are proud to be a registered NDIS-provider and support all plan types. BetterCareMarket offers solutions to help improve the lives of people with a disability. We tailor our products to meet your needs and make your life easier: from useful kitchen aids, bathroom equipment, rollators & walkers, overbed tables, tens machines to quality incontinence supplies and much more. Our easy ordering system lets you place your NDIS-order without payment.

Wide range of products
We have access to an extensive range of products to assist your health, mobility and quality of life. We stock braces and supports to help you move with confidence after an injury or a chronic condition such as arthritis. Our Aids for Daily Living include useful products such as Dementia clocks, Gardening Tools with special grip, unique plates and bowls, reachers etc.
If you are after incontinence products, we provide quality brands that offer a high level of protection against leaks. Check our Molicare Pull Up Pants, adult diapers and incontinence skin care range.

Ready to Help You
BetterCareMarket’s dedicated Customer Service team is on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with us, they are ready to answer your queries and offer assistance with placing your order.

Online Shopping 24/7
Our online store is open 24 hours a day and our helpful staff is always at the other end of the phone, 5 days a week from 9am to 5pm, to assist you with your product selection. For a quick and easy purchase, you can choose to place your order online, via email or over the phone.

Safer Shopping with BetterCareMarket
We offer a SSL payment method to protect sensitive data, providing peace of mind that your order is safe in our hands.

Bettercaremarket 5 star review on 20th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item not received”

Helpful Report

Posted 4 days ago

Good day Janine, Thank you for your feedback. I am so sorry to hear you haven’t received an item. I have tried to find out which product wasn’t delivered so that I can address your feedback. I would be grateful if you could reply to the request for additional information, sent via email, so that we can address your concerns and fix the issue for you. Thank you for your patience and I am very sorry for any inconvenience this issue may have caused you. We appreciate your cooperation and I look forward to hearing from you. Kind regards, Annemarie Customer Care BetterCareMarket

Posted 3 days ago

“The wrong product was sent so I had to go out and buy one before my mother came home from hospital really disappointed would not recommend them”

Helpful Report

Posted 1 month ago

Dear Christine, Thank you for your feedback. I am very sorry that you have been sent the incorrect item. We understand how critical it was to have the bed rail in time for your mother’s return from the hospital. Once we became aware of the error, our team reached out to you to work out how we could dispatch the correct item asap. Unfortunately, the timing didn’t meet your urgent needs, and we regret that this led you to purchase a replacement on your own. Please know that this incident has never happened before with our supplier; it was a human mistake. Feel free to keep the over toilet frame. We value your trust and feedback immensely, and I sincerely hope you might consider giving us another opportunity in the future to provide you with the level of service you expect and deserve. Please accept our apologies for the inconvenience we have caused. If you have any further concerns or if there is anything more we can do to help, please do not hesitate to reach out. Warm regards, Annemarie Customer Care BetterCareMarket

Posted 1 month ago

“I’m still waiting to hear back from someone regarding a fault in the grab rail. The second pin does not clip into position. I sent photos to a phone number because the email address sent to me didn’t work.”

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Posted 4 months ago

“I thought I was purchasing a pair of left handed scissors because I can only use my left hand, my right is paralysed after a stroke. I cannot use the scissors/shears at all after trying for some time. I am extremely disapointed as I just want to be able to use them with my left hand but they require you to hold what you are cutting with your right hand.”

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Posted 6 months ago

“A waste of kitchen drawer space.”

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Posted 1 year ago

“I'll never buy them again they are very thin not much absorbent my son has wet threw two nappies yes I put two nappies on him cause they are thin even threw to his bed sheets.”

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Posted 1 year ago

Hi Suzanne, Sorry to hear you weren't happy with Teens Pull Up Pants for your son. These Youth Pants are said to absorb 1000ml. Please contact us so we can see if we can do something for you with our supplier. Kind regards, Annemarie

Posted 1 year ago

“The item has been delivered without a charging cable, which means it is dead, and cannot be revived until purchase compatible charging cable.”

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Posted 1 year ago

“I did find any help”

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Posted 1 year ago

Good day Laura, Thank you for contacting us. I am sorry to hear you couldn't find any help. Please send us an email to customercare@bettercaremarket.com.au and we will make sure to assist you. Kind regards, Annemarie Bettercaremarket

Posted 1 year ago

“Placed an order for 2 cane tips, only received 1 in the mail. Have sent an email with no reply and have called 3 times on 3 consecutive days during business hours and get an answering machine. Have left messages with a contact number but still no reply. Will not be dealing with this company again”

Helpful Report

Posted 1 year ago

Good day Leith, Thank you for your feedback. I have looked into your order and it looks like our supplier has sent you 1 quad cane tip instead of 2. We have asked them to send the 2nd item immediately. We really apologise for the delay, but we weren't aware of this issue. We have checked in our phone files and we can't find any records that from your phone call. It believe you might have tried to contact our supplier. They are very difficult to reach; we only communicate with them by email. If you need any further assistance, please let me know. Best regards, Annemarie Bettercaremarket

Posted 1 year ago

“reply is very slow or no reply at all”

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Posted 2 years ago

Dear Mr Han, Thank you for your feedback. I am very sorry to hear you were unhappy with the delay in responding to you. We thank you for bringing this to our attention as your feedback helps us improve the service we provide. You placed a NDIS-order on the 7th of March and we issued the invoice immediately, that same day as you requested. I followed your conversation with my colleague, and indeed we replied late to one of your emails, however all the other emails were responded to in a timely matter within 24hrs. We apologise for the inconvenience you experienced. Kind regards, Josh Bettercaremarket

Posted 2 years ago

Bettercaremarket is rated 4.5 based on 168 reviews