Bettercaremarket Reviews

Name: Bettercaremarket
Address: 63 Christie Street, St Leonards, New South Wales
Rating: 4.47

4.5 Rating 168 Reviews

86 %

of reviewers recommend Bettercaremarket

About Bettercaremarket:

BetterCareMarket is a leading Australian online provider of healthcare and disability equipment, mobility aids, daily living aids, incontinence supplies and braces & supports. We have served thousands of happy customers and NDIS-participants since 2020. We are a registered NDIS-provider and deliver our goods Australia wide.

Quality Products at Affordable Prices
As a leading independent provider of healthcare products, we work hard to ensure you get great quality products – from Australian suppliers - at competitive prices from leading brands you can trust.

Registered NDIS-provider
We are proud to be a registered NDIS-provider and support all plan types. BetterCareMarket offers solutions to help improve the lives of people with a disability. We tailor our products to meet your needs and make your life easier: from useful kitchen aids, bathroom equipment, rollators & walkers, overbed tables, tens machines to quality incontinence supplies and much more. Our easy ordering system lets you place your NDIS-order without payment.

Wide range of products
We have access to an extensive range of products to assist your health, mobility and quality of life. We stock braces and supports to help you move with confidence after an injury or a chronic condition such as arthritis. Our Aids for Daily Living include useful products such as Dementia clocks, Gardening Tools with special grip, unique plates and bowls, reachers etc.
If you are after incontinence products, we provide quality brands that offer a high level of protection against leaks. Check our Molicare Pull Up Pants, adult diapers and incontinence skin care range.

Ready to Help You
BetterCareMarket’s dedicated Customer Service team is on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with us, they are ready to answer your queries and offer assistance with placing your order.

Online Shopping 24/7
Our online store is open 24 hours a day and our helpful staff is always at the other end of the phone, 5 days a week from 9am to 5pm, to assist you with your product selection. For a quick and easy purchase, you can choose to place your order online, via email or over the phone.

Safer Shopping with BetterCareMarket
We offer a SSL payment method to protect sensitive data, providing peace of mind that your order is safe in our hands.

Bettercaremarket 5 star review on 20th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s my first time using your family run company. I needed to ask a friend whom uses a Ortho Push Thumb Brace, for the correct name of the brace and what their thoughts were on the brace. Their response was that it has been the best brace that they’ve obtained. Now that I’ve obtained one it has helped a lot. Thank you.”

Helpful Report

Posted 1 week ago

Dear Emily. Thank you kindly for your review. Glad to hear the Thumb Brace - Push Ortho serves its purpose. Bettercaremarket thrives to provide helpful medical equipment like this brace that provides the support our customers are after. We hope to serve you again in the future. Kind regards, Jane Customer Service Bettercaremarket

Posted 1 week ago

“Very pleased with my walking stick, comfortable handle and having the foot base for stability However not great customer service , I had called 5or 6 times for an update on the arrival of my purchase, only to be answered by a recorded message , every time, in a totally foreign language I could not understand”

Helpful Report

Posted 3 months ago

Dear Leesa, Thank you for your honest feedback. We're glad to hear that you're pleased with your walking stick and that it provides the comfort and stability you need. However, we're truly sorry for the frustration you experienced when trying to reach us. That’s definitely not the experience we want for our customers. We appreciate you bringing this to our attention, and we’ll look into what may have caused the issue with our phone system to ensure it doesn’t happen again. It is very strange as our message on the answering machine is in English and definitely not in a foreign language. Please don’t hesitate to reach out—we’d love the opportunity to make things right. Best regards, Annemarie The Bettercare Market Team

Posted 3 months ago

“Problem with processing my order, then seemed to be delays.”

Helpful Report

Posted 7 months ago

“I feel it took a bit longer than anticipated for my items to arrive. When my items arrived one item was missing which I hope can be located soon. But the items I have received are of good quality and very useful.”

Helpful Report

Posted 7 months ago

Good day Robert, Thank you for your feedback. We appreciate your patience and are glad to hear that the items you received are of good quality and useful. We sincerely apologise for the delay in your order and the missing item. Regarding the add-on handles, our supplier has accidentally forgotten to send them out, and we're working to resolve this as soon as possible. We strive to provide excellent service, and we're sorry we fell short of your expectations this time. If you have any questions or concerns, please don't hesitate to reach out. We value your business and are committed to ensuring your complete satisfaction. Thank you for your understanding. Annemarie Customer Care Bettercaremarket

Posted 7 months ago

“My knee brace dose help. Not as good as I would like it to be. Can feel the support is there. Maybe I just have to adjust to it myself”

Helpful Report

Posted 11 months ago

Good day Sandram Thank you for your feedback on the Push Care Knee Brace! We're glad to hear that you can feel the support it provides. It can take a little time to adjust to new braces, so give yourself some time to get used to it. If you have any questions about adjusting it for a better fit or need further assistance, please don't hesitate to reach out. We're here to help ensure you get the most benefit from your knee brace. best regards, Annemarie Customer Care BetterCareMarket

Posted 11 months ago

“Unfortunately I have trouble getting the paper to drop off. I was doing just as well using the long end handle of a wooden spoon and wrapping paper around that. Any ideas why paper won't drop off?”

Helpful Report

Posted 1 year ago

Dear Christine, Happy to help you out. I will reach out by email today to solve this issue. Kind regards, Annemarie Customer Care Bettercaremarket

Posted 1 year ago

“Delivery was slow”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you very much for your feedback. I am very sorry there was a slight delay with the delivery of your order. The day your wrist brace was supposed to be dispatched, our supplier was busy with the process of a new container of braces that had arrived from Europe. I am sorry that this caused a slight delay with the delivery of your order. I can see you are happy with your brace and if you do need any further assistance, please let me know. Kind regards, Jane Customer Service Bettercaremarket

Posted 1 year ago

“I ordered a black paisley walking stick, but received a purple paisley walking stick!!!!”

Helpful Report

Posted 1 year ago

Dear Nicholas, I'm sorry to hear you were expecting a black walking stick. It seems our product images may not have accurately conveyed the colour, leading to an unexpected surprise when your order arrived. We want to express our apologies for the mix-up and any inconvenience this has caused. We understand that the details matter, especially when selecting a personal item like a walking stick. Our aim is to ensure you receive the product that you need and want. Please know we are looking to improve our images on the website to prevent these issues in the future. Thank you for your understanding, and once again, we apologise for the confusion. We appreciate your patience as we work to make things right. Kind regards, Jane Customer Service BetterCareMarket

Posted 1 year ago

“I have found the hard plastic rubs against my skin leaving a welt when I take the brace off.”

Helpful Report

Posted 1 year ago

Hi Linda, We appreciate you took the time to leave a review. I am sorry to hear the rubber part rubs against your skin. We always welcome any feedback that can help us improve our listings. I am most grateful for your comments, which our team will most certainly take into consideration. In the meantime if you would like me to make any changes, I will be happy to assist. Best regards, Jane Bettercaremarket customer service

Posted 1 year ago

“I wanted to love it being waterproof, unfortunately it's to uncomfortable for me. So I've given it a 3 star rating. I tried wearing it to unpack some boxes and didn't really notice a huge difference. Just another one to add to the collection, I guess!”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for taking the time to write us your feedback. I am sorry to hear you find the thumb brace not suitable for your needs. We have a return policy that allows you to return or exchange the brace within 3 weeks, if it is returned in the original packaging and is not damaged. Please contact us to see if we can assist you. Kind regards, Annemarie from Bettercaremarket

Posted 1 year ago

Bettercaremarket is rated 4.5 based on 168 reviews