Bettercaremarket Reviews

Name: Bettercaremarket
Address: 63 Christie Street, St Leonards, New South Wales
Rating: 4.47

4.5 Rating 168 Reviews

86 %

of reviewers recommend Bettercaremarket

About Bettercaremarket:

BetterCareMarket is a leading Australian online provider of healthcare and disability equipment, mobility aids, daily living aids, incontinence supplies and braces & supports. We have served thousands of happy customers and NDIS-participants since 2020. We are a registered NDIS-provider and deliver our goods Australia wide.

Quality Products at Affordable Prices
As a leading independent provider of healthcare products, we work hard to ensure you get great quality products – from Australian suppliers - at competitive prices from leading brands you can trust.

Registered NDIS-provider
We are proud to be a registered NDIS-provider and support all plan types. BetterCareMarket offers solutions to help improve the lives of people with a disability. We tailor our products to meet your needs and make your life easier: from useful kitchen aids, bathroom equipment, rollators & walkers, overbed tables, tens machines to quality incontinence supplies and much more. Our easy ordering system lets you place your NDIS-order without payment.

Wide range of products
We have access to an extensive range of products to assist your health, mobility and quality of life. We stock braces and supports to help you move with confidence after an injury or a chronic condition such as arthritis. Our Aids for Daily Living include useful products such as Dementia clocks, Gardening Tools with special grip, unique plates and bowls, reachers etc.
If you are after incontinence products, we provide quality brands that offer a high level of protection against leaks. Check our Molicare Pull Up Pants, adult diapers and incontinence skin care range.

Ready to Help You
BetterCareMarket’s dedicated Customer Service team is on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with us, they are ready to answer your queries and offer assistance with placing your order.

Online Shopping 24/7
Our online store is open 24 hours a day and our helpful staff is always at the other end of the phone, 5 days a week from 9am to 5pm, to assist you with your product selection. For a quick and easy purchase, you can choose to place your order online, via email or over the phone.

Safer Shopping with BetterCareMarket
We offer a SSL payment method to protect sensitive data, providing peace of mind that your order is safe in our hands.

Bettercaremarket 5 star review on 20th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products I have bought from Bettercare Market have always been well packed and the staff I have personally spoken to (Annemarie) has always been so helpful and professional. I have recommended Bettercare Market to all of my friends.”

Helpful Report

Posted 4 months ago

Good day Patricia, Thank you so much for your kind words and for taking the time to share your experience with Bettercare Market! We're delighted to hear that you've been happy with our products and service. It truly means a lot to us that you've recommended us to your friends—we greatly appreciate your support! If there's anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, Annemarie & the Bettercare Market Team

Posted 3 months ago

“Very fast response to placing order. Quick delivery and I live interstate. Would certainly use again”

Helpful Report

Posted 11 hours ago

“I purchased the hip protector. Great product and service. Very prompt delivery.”

Helpful Report

Posted 2 days ago

Dear Christine, Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your hip protector and the service you received. It’s wonderful to know your order arrived promptly and met your expectations. If you ever need any assistance or have questions down the track, we’re always here to help. Wishing you continued safety and comfort! Kind regards, Annemarie Customer Care BetterCareMarket

Posted 2 days ago

“Item not received”

Helpful Report

Posted 3 days ago

Good day Janine, Thank you for your feedback. I am so sorry to hear you haven’t received an item. I have tried to find out which product wasn’t delivered so that I can address your feedback. I would be grateful if you could reply to the request for additional information, sent via email, so that we can address your concerns and fix the issue for you. Thank you for your patience and I am very sorry for any inconvenience this issue may have caused you. We appreciate your cooperation and I look forward to hearing from you. Kind regards, Annemarie Customer Care BetterCareMarket

Posted 2 days ago

“The ease of purchasing my walker was due to the outstanding web site of your company . the large photos made choosing the product easy The quick delivery of my order. A very satisfied customer”

Helpful Report

Posted 6 days ago

Dear Graham, Thank you for your kind words! We’re so glad our website made it easy for you to find the right walker. We put a lot of effort into clear images and simple navigation, so it’s wonderful to hear that it helped. It’s even better to know your order arrived quickly and you’re happy with everything. Thanks for shopping with us – we’re delighted to have you as a customer! Warm wishes, Annemarie BetterCareMarket

Posted 3 days ago

“I was disappointed in the waiting tme (nearly 4 weeks) it took for the product to arrive. I have not yet used the bottle so cannot rate it,however I am used to using a similar urinal for travel so it will be tested on my upcoming to Hobart, Tasmania next week. Thank you GM Marchant”

Helpful Report

Posted 1 week ago

Good day Gillian, Thank you for taking the time to write a review. We are sorry to hear the delivery of the bottle took so long. I can see there were two weeks between the item being picked up from our supplier's warehouse and the day it was delivered. We will ensure that the feedback provided will be passed to our delivery partners for their consideration, investigation and to look at what improvements they are able to make to their service level going forward. If we can further assist please do not hesitate to get back in touch and our dedicated customer services team will be more than happy to help. Best regards, Annemarie Customer Care BetterCareMarket

Posted 1 week ago

“Bought the bendable cutlery. Just love it. Normal size cutlery, easy to hold as well with thick handles. Fast delivery. Highly recommend this company.”

Helpful Report

Posted 1 week ago

Dear Dianne, Thank you for your kind words! We are glad that our product and service met your expectations! That is why we are doing it for. If there is anything we can help you with in the future, feel free to contact us. Best regards, Annemarieke Customer Care BetterCareMarket

Posted 1 week ago

“It’s my first time using your family run company. I needed to ask a friend whom uses a Ortho Push Thumb Brace, for the correct name of the brace and what their thoughts were on the brace. Their response was that it has been the best brace that they’ve obtained. Now that I’ve obtained one it has helped a lot. Thank you.”

Helpful Report

Posted 1 week ago

Dear Emily. Thank you kindly for your review. Glad to hear the Thumb Brace - Push Ortho serves its purpose. Bettercaremarket thrives to provide helpful medical equipment like this brace that provides the support our customers are after. We hope to serve you again in the future. Kind regards, Jane Customer Service Bettercaremarket

Posted 1 week ago

“Great customer service, nothing is too hard. You do not find that kind of customer care in very many places. Well done to the team.”

Helpful Report

Posted 1 week ago

Dear Michael, We are glad to hear that you are delighted with our customer service. Bettercaremarket strives to offer a reliable experience. Hope to see you back soon in the near future. Best regards, Annemarie Customer Care BetterCareMarket

Posted 1 week ago

“Could not have received better service. They were brilliant in fixing up my order. Loved the packaging and presentation of the quilt too. Felt like a gift box.”

Helpful Report

Posted 1 week ago

Dear Vivienne, Thank you very much for your kind words! We are greatful to hear you were happy with our customer service and the packaging! Hope to see you back soon! Kind regards, Jane Customer Service Bettercaremarket

Posted 1 week ago

“Bettercare were prompt with delivery, notifying me along the way and everything arrived discreetly packaged. Very responsive to any questions.”

Helpful Report

Posted 2 weeks ago

Good day customer, Thank you for your 5-star review and for letting us know that you were happy with our service. We are pleased to hear you are happy with the discreet packaging. We hope to be able to help you again soon. Kind regards, Jane Customer Service BetterCareMarket

Posted 2 weeks ago

“Delivery was very quick Great not having to wait weeks for your order”

Helpful Report

Posted 2 weeks ago

Good day Lorraine, Thank you very much for your positive feedback. It is always welcome to hear that our efforts are recognised by our customers. We are delighted that you appreciated our prompt delivery. Kind regards, Annemarie Customer Care BetterCareMarket

Posted 2 weeks ago

“They are excellent my husband just loves them”

Helpful Report

Posted 1 month ago

Dear customer, Thank you so much for your valuable review! We are very pleased to hear that your husband is happy with the product. We hope we can help you again soon. Kind regards, Jane Customer Service BetterCareMarket

Posted 1 month ago

“I have been. using the leg gloves for a long period of time to protect my dressings on my legs. Obviously I nrrd tp krrp my r54ee9ngs dry and I have found these leg gloves from Bettercaremarket protect my lrgd vetry very well, they are exceptional. Thank AR Kingscliff”

Helpful Report

Posted 1 month ago

Good day Allan, Thank you for your positive review following your purchase. We value your feedback as it helps to confirm we provide the right products. As a distributor of healthcare and mobility products, we’re passionate about providing high-quality solutions that improve daily life, alongside service that makes every step of the journey easier. If you have any questions about your leg covers or need assistance in the future, our friendly customer care team is just a phone call away – we’re always here to help. Thanks again for choosing us, and we hope to support you again soon! Best regards, Jane Customer Service BetterCareMarket

Posted 1 month ago

“The wrong product was sent so I had to go out and buy one before my mother came home from hospital really disappointed would not recommend them”

Helpful Report

Posted 1 month ago

Dear Christine, Thank you for your feedback. I am very sorry that you have been sent the incorrect item. We understand how critical it was to have the bed rail in time for your mother’s return from the hospital. Once we became aware of the error, our team reached out to you to work out how we could dispatch the correct item asap. Unfortunately, the timing didn’t meet your urgent needs, and we regret that this led you to purchase a replacement on your own. Please know that this incident has never happened before with our supplier; it was a human mistake. Feel free to keep the over toilet frame. We value your trust and feedback immensely, and I sincerely hope you might consider giving us another opportunity in the future to provide you with the level of service you expect and deserve. Please accept our apologies for the inconvenience we have caused. If you have any further concerns or if there is anything more we can do to help, please do not hesitate to reach out. Warm regards, Annemarie Customer Care BetterCareMarket

Posted 1 month ago

“Just what my husband and myself needed it so much easier to turn and get out of bed”

Helpful Report

Posted 1 month ago

Good day Patricia, Thank you for your valuable feedback following your purchase of the Wonder Sheet. It is very kind of you to take the time to share your experience. We hope you will be back soon and we look forward to helping you again. Kind regards, Annemarie Customer Care BetterCareMarket

Posted 1 month ago

“Thank you, BETTER CARE MARKET your products are fantastic and I recommend this company”

Helpful Report

Posted 1 month ago

Dear Gavin, Thank you for your positive and valuable review. We value all feedback, good and not so good, but receiving feedback such as yours helps to confirm when we are getting things right, so it is great to hear. Your feedback about our portfolio is reassuring too as we have put a great deal of effort into making it relevant for our customers. I hope we are able to help you again very soon. Kind regards, Jane Customer Service Bettercaremarket

Posted 1 month ago

“Good website and very easy to order what you need. My order was out of stock but i was happy to wait a little while as the product was just what i wanted. The delivery was packed well and sent as soon as they were back in stock. Very happy.”

Helpful Report

Posted 2 months ago

“I am pleased with the Foot Brace Drop foot. It has helped me to walk in a straighter motion with my right tfoot.”

Helpful Report

Posted 2 months ago

Good day Dragan, Thank you for your kind review! We're delighted to hear that the Foot Drop Brace has helped improve your walking motion. Supporting mobility and independence is our top priority, and it’s wonderful to know that this product is making a difference for you. If you ever need any further assistance or have any questions, please don’t hesitate to reach out. Wishing you continued comfort and confidence in every step! Best regards, Annemarie Customer Care BetterCareMarket

Posted 2 months ago

“I have found the Ergonomic Quad Cane with the Fisher handle to be excellent. The cane feels stable and gives immediate confidence. The Fischer handle is most comfortable and again gives one a feeling of trust together with the stability of the ferrule.”

Helpful Report

Posted 3 months ago

Good morning Susan, Thank you for your positive review! We're so pleased to hear that the Ergonomic Quad Cane with the Fischer Handle has provided you with the stability and confidence you were looking for. The combination of the ergonomic handle and secure base is designed for maximum comfort and support, and it’s great to know it’s making a difference for you. If you ever have any questions or need further assistance, we’re here to help. Wishing you safe and steady steps ahead! Best regards, Annemarie Customer Care BetterCareMarket

Posted 2 months ago

“As usual Bettercaremarket responded quickly to my order and I received the cane tips very promptly. Thanks again for your efficient service.”

Helpful Report

Posted 3 months ago

Good day Monica, Thank you for your wonderful review! We're so happy to hear that you had a smooth experience with your order and received your cane tip promptly. We always strive to provide quick and efficient service, and your feedback truly means a lot to us. Thanks again for choosing Bettercaremarket! Kind regards, Annemarie BetterCareMarket

Posted 2 months ago

Bettercaremarket is rated 4.5 based on 168 reviews