Bettercaremarket Reviews

Name: Bettercaremarket
Address: 63 Christie Street, St Leonards, New South Wales
Rating: 4.49

4.5 Rating 138 Reviews

86 %

of reviewers recommend Bettercaremarket

About Bettercaremarket:

BetterCareMarket is a leading Australian online provider of healthcare and disability equipment, mobility aids, daily living aids, incontinence supplies and braces & supports. We have served thousands of happy customers and NDIS-participants since 2020. We are a registered NDIS-provider and deliver our goods Australia wide.

Quality Products at Affordable Prices
As a leading independent provider of healthcare products, we work hard to ensure you get great quality products – from Australian suppliers - at competitive prices from leading brands you can trust.

Registered NDIS-provider
We are proud to be a registered NDIS-provider and support all plan types. BetterCareMarket offers solutions to help improve the lives of people with a disability. We tailor our products to meet your needs and make your life easier: from useful kitchen aids, bathroom equipment, rollators & walkers, overbed tables, tens machines to quality incontinence supplies and much more. Our easy ordering system lets you place your NDIS-order without payment.

Wide range of products
We have access to an extensive range of products to assist your health, mobility and quality of life. We stock braces and supports to help you move with confidence after an injury or a chronic condition such as arthritis. Our Aids for Daily Living include useful products such as Dementia clocks, Gardening Tools with special grip, unique plates and bowls, reachers etc.
If you are after incontinence products, we provide quality brands that offer a high level of protection against leaks. Check our Molicare Pull Up Pants, adult diapers and incontinence skin care range.

Ready to Help You
BetterCareMarket’s dedicated Customer Service team is on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with us, they are ready to answer your queries and offer assistance with placing your order.

Online Shopping 24/7
Our online store is open 24 hours a day and our helpful staff is always at the other end of the phone, 5 days a week from 9am to 5pm, to assist you with your product selection. For a quick and easy purchase, you can choose to place your order online, via email or over the phone.

Safer Shopping with BetterCareMarket
We offer a SSL payment method to protect sensitive data, providing peace of mind that your order is safe in our hands.

Bettercaremarket 5 star review on 20th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, Have purchased a Savanah Raised Toilet Seat from you. At first there was a hiccup with the Tracking Number and after I sent an Email to you and Rang and spoke to a very nice woman who looked into it and found that the Number I was given was wrong. So after I got the right one and checked it out, was very pleased to receive my purchase today 7th December. I found that they took notice of what I was saying and everything was sorted out smoothly. Very Pleased”

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Posted 4 days ago

“Excellent product selection in the online store. Great service and very fast delivery. Very happy to use again.”

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Posted 2 weeks ago

Dear Timothy, Wow! 🤩 Thank you so much for your kind words and for awarding us a five-star rating! We’re thrilled to hear about your experience with us. Your glowing feedback truly brightens our day. It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do, please don’t hesitate to let us know. Once again, thank you for your support ! Best regards, Annemarie Customer Care betterCareMarket

Posted 1 week ago

“They have been really helpful with choosing the right braces. very friendly and professional! I'll definitely come back to Bettercaremarket if I need braces next time!”

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Posted 1 month ago

“Able to attend client quickly and without fuss.”

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Posted 1 month ago

Good day Juliette, Thank you for taking the time to send us a review. I am happy to hear you were able to reach us quickly. I hope that the button hook and zip puller works well for you. If we can help you with other items in the future, don't hesiate to reach us. Kind regards, Annemarie Customer Care BetterCareMarket

Posted 1 month ago

“I thought I was purchasing a pair of left handed scissors because I can only use my left hand, my right is paralysed after a stroke. I cannot use the scissors/shears at all after trying for some time. I am extremely disapointed as I just want to be able to use them with my left hand but they require you to hold what you are cutting with your right hand.”

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Posted 1 month ago

“I received good service, as my Roami Rollator was delivered within a week of ordering and paying for it. Although my chosen (charcoal) colour was no longer available, I am happy with the rose-gold model.”

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Posted 1 month ago

Good day customer, Thank you for taking the time to write a review! We are happy to hear you were pleased with our service, even though the Roami Stair Walker wasn't the colour that you originally chose. We heard from our supplier that the American manufacturer was no longer producing the 'charcoal' colour, something we nor our supplier were aware of. Let us know if there is anything we can help you with. Kind regards, Annemarie Customer Care Better Care Market

Posted 1 month ago

“I purchased a Lifesmart lancing device from Bettercaremarket. I had excellent service and it arrived on time.”

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Posted 1 month ago

Dear Kay, Thank you for taking the time to write this review. We are very glad you were happy with our service and the delivery time. This is what we are trying to achieve! Please let me know if you require any further assistance. Best regards, Annemarie Customer Care Bettercaremarket

Posted 1 month ago

“Problem with processing my order, then seemed to be delays.”

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Posted 2 months ago

“I feel it took a bit longer than anticipated for my items to arrive. When my items arrived one item was missing which I hope can be located soon. But the items I have received are of good quality and very useful.”

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Posted 2 months ago

Good day Robert, Thank you for your feedback. We appreciate your patience and are glad to hear that the items you received are of good quality and useful. We sincerely apologise for the delay in your order and the missing item. Regarding the add-on handles, our supplier has accidentally forgotten to send them out, and we're working to resolve this as soon as possible. We strive to provide excellent service, and we're sorry we fell short of your expectations this time. If you have any questions or concerns, please don't hesitate to reach out. We value your business and are committed to ensuring your complete satisfaction. Thank you for your understanding. Annemarie Customer Care Bettercaremarket

Posted 2 months ago

“Love the Handi Grip reacher it picks up small & larger items, makes life a bit more confortable when you have limited movements, thank you Bettercaremarket for a quality product. 😊”

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Posted 2 months ago

Good day customer, Thank you so much for taking the time to review the Handi grip Reacher you purchased. We are very pleased to hear the item is helpful to you, especially as you are limited in your mobility or movements. If you need any assistance, please give us a call and we will be happy to help you. Best regrads, Annemarie Customer Care Bettercaremarket

Posted 2 months ago

“Very good range of products to support people living with disabilities.”

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Posted 3 months ago

“Service from Bettercaremarket was good, pity about the delivery service they use which was very poor”

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Posted 3 months ago

Dear Veronica, Thank you for your feedback and for acknowledging our service at Bettercaremarket. We’re glad to hear you were happy with our support. We're sorry the delivery experience wasn’t up to standard, and we appreciate you bringing it to our attention. As you might have seen, we replied to your previous email on the poor delivery issues. Rest assured, we are continually working on improving every aspect of our service, including the delivery process. If there's anything else we can assist with, please don't hesitate to let us know. Kind regards, Annemarie Customer Care BetterCareMarket

Posted 3 months ago

“Thank you for supplying the product so quickly.”

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Posted 3 months ago

Dear customer, Thank you for your feedback. We are glad to hear you were happy with our timely delivery. That is what we are aiming for! Best regards, Jane Customer Service BetterCareMarket

Posted 3 months ago

“Absolutely perfect Jane. Great fit and comfort great protection. Thank you so much Annie.”

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Posted 3 months ago

Dear Annie, Thank you for your kind words! We’re so pleased to hear that the Dailee Pull Up Pants Super are a perfect fit for you and provide the comfort and protection you were looking for. Your satisfaction means the world to us. If you ever need anything else, we’re just a message away. Thanks again for choosing our product! Best regards, Jane Customer Service BetterCareMarket

Posted 3 months ago

“Just what I needed to negotiate the cobblestone’s in Europe. They pack away easily and will be new travelling companions.”

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Posted 4 months ago

Hi Ian, Thank you so much for sharing your experience! We're thrilled to hear that the Detachable Travel Crutches worked perfectly, especially on the European cobblestones. It’s great to know they’ll be accompanying you on your future travels. Wishing you smooth journeys and wonderful adventures ahead. If you need anything else, just let us know! Best regards, Annemarie Customer Care BetterCareMarket

Posted 3 months ago

“easy to use and store. Great for having in clubs”

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Posted 4 months ago

Dear Kim, Thank you so much for your positive feedback! We're thrilled to hear that you found our Dispozable cardboard spacers easy to use and store. It's great to hear they’ve been a convenient addition for your club. If you ever need more or have any other feedback, don't hesitate to reach out. We're always here to help! Thanks again for choosing us. Kind regards, Jane Customer Service Bettercaremarket

Posted 3 months ago

“Really happy with quality”

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Posted 4 months ago

Dear Kate, Thank you so much for your kind words! We're thrilled to hear that you and your son are really happy with the quality of Magic Youth Pull Up Pants. It's always wonderful to know our products are making a positive difference. Kind regards, Annemarie Customer Care BetterCareMarket

Posted 4 months ago

“This product needs a rethink and the instructions re-written. Great idea and ergonomic design is good, well made materials but in practice you should find your own process”

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Posted 4 months ago

Dear customer, Thank you for your honest feedback on our arm Wound Protector. We're pleased to hear that you appreciate the idea, ergonomic design, and quality of the materials. We understand your concerns about the instructions and the practical application. Your insights are invaluable, and we will take them into consideration as we work on improving our product and its instructions. If you have any specific suggestions or need further assistance, please don't hesitate to reach out. We're here to help and always looking for ways to improve. Best regards, Jane Customer Service BetterCareMarket

Posted 4 months ago

“Very happy. The knee brace arrived in a few days and was exactly what I needed. I am 3 weeks post a grade 2 MCL tear and grade 1 patela tendon tear and the brace made it feel more supported and reduced pain. Would highly recommed for anyone who needs lateral knee stability”

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Posted 4 months ago

Hi Jim, Thank you for your feedback! We’re thrilled to hear that the Hinged Knee Brace by Push Sports has provided the support and pain relief you needed. It’s great to know that it has been beneficial during your recovery from a grade 2 MCL tear and grade 1 patella tendon tear. Your recommendation for those needing lateral knee stability is highly appreciated. We wish you a smooth and speedy recovery! If you have any further questions or need assistance, feel free to reach out. Kind regards, Customer Service BetterCareMarket

Posted 4 months ago

“Thank you for your very prompt delivery. The Tri-walker does exactly what is advertised; light, compact and effective.”

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Posted 4 months ago

Dear John, Thank you for your kind words! We're delighted to hear that the foldable Tri Walker meets your expectations and that you found our delivery service prompt. It's great to know that you're enjoying the light, compact, and effective design of this rollator. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new Tri Walker! Best regards, Jane Customer Service BetterCareMarket

Posted 4 months ago

Bettercaremarket is rated 4.5 based on 138 reviews