Bettercaremarket Reviews

Name: Bettercaremarket
Address: 63 Christie Street, St Leonards, New South Wales
Rating: 4.47

4.5 Rating 168 Reviews

86 %

of reviewers recommend Bettercaremarket

About Bettercaremarket:

BetterCareMarket is a leading Australian online provider of healthcare and disability equipment, mobility aids, daily living aids, incontinence supplies and braces & supports. We have served thousands of happy customers and NDIS-participants since 2020. We are a registered NDIS-provider and deliver our goods Australia wide.

Quality Products at Affordable Prices
As a leading independent provider of healthcare products, we work hard to ensure you get great quality products – from Australian suppliers - at competitive prices from leading brands you can trust.

Registered NDIS-provider
We are proud to be a registered NDIS-provider and support all plan types. BetterCareMarket offers solutions to help improve the lives of people with a disability. We tailor our products to meet your needs and make your life easier: from useful kitchen aids, bathroom equipment, rollators & walkers, overbed tables, tens machines to quality incontinence supplies and much more. Our easy ordering system lets you place your NDIS-order without payment.

Wide range of products
We have access to an extensive range of products to assist your health, mobility and quality of life. We stock braces and supports to help you move with confidence after an injury or a chronic condition such as arthritis. Our Aids for Daily Living include useful products such as Dementia clocks, Gardening Tools with special grip, unique plates and bowls, reachers etc.
If you are after incontinence products, we provide quality brands that offer a high level of protection against leaks. Check our Molicare Pull Up Pants, adult diapers and incontinence skin care range.

Ready to Help You
BetterCareMarket’s dedicated Customer Service team is on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with us, they are ready to answer your queries and offer assistance with placing your order.

Online Shopping 24/7
Our online store is open 24 hours a day and our helpful staff is always at the other end of the phone, 5 days a week from 9am to 5pm, to assist you with your product selection. For a quick and easy purchase, you can choose to place your order online, via email or over the phone.

Safer Shopping with BetterCareMarket
We offer a SSL payment method to protect sensitive data, providing peace of mind that your order is safe in our hands.

Bettercaremarket 5 star review on 20th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication. It's great to order online using the NDIS as a payment method option rather than sending an email to the agency with the order list.”

Helpful Report

Posted 1 year ago

Good morning Sheridan, Thank you for your positive feedback! We're glad to hear that you found our online NDIS-ordering process convenient and efficient. At Bettercaremarket, we aim to provide a seamless experience for NDIS-participants, making claiming easier. If you have any more suggestions or need further assistance, please feel free to reach out. We appreciate your support and look forward to serving you again! Kind regards, Jane Customer Service Bettercaremarket

Posted 1 year ago

“Unfortunately I have trouble getting the paper to drop off. I was doing just as well using the long end handle of a wooden spoon and wrapping paper around that. Any ideas why paper won't drop off?”

Helpful Report

Posted 1 year ago

Dear Christine, Happy to help you out. I will reach out by email today to solve this issue. Kind regards, Annemarie Customer Care Bettercaremarket

Posted 1 year ago

“The finger saturation machine let me know when I needed to put my oxygen and help me understand my condition more, I would highly recommend that any one else that needs oxygen to buy one of these finger saturation test's”

Helpful Report

Posted 1 year ago

Dear Kim, Thank you for sharing your experience with the finger oximeter. We're pleased to hear that the device has contributed in helping you manage your oxygen needs and understand your condition better. Your recommendation means a lot to us, and we agree that this tool can be incredibly helpful for anyone requiring oxygen monitoring. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and are here to support you at Bettercaremarket! Best regards, Annemarie Customer Care Bettercaremarket

Posted 1 year ago

“I purchased the hinged knee brace . This is my second one. I had a meniscus knee injury & found this brace great.”

Helpful Report

Posted 1 year ago

Dear Margaret, Thank you for your review! We're glad to hear that our Push Med hinged knee brace has been beneficial for your meniscus injury and that you've chosen it for a second time. At Bettercaremarket, we aim to provide products that support your health and recovery. If you have any further feedback or need assistance, please feel free to reach out. We appreciate your loyalty and look forward to continuing to serve you! Kind regards, Annemarie Customer Care Bettercaremarket

Posted 1 year ago

“Can't believe how quickly my order came. Ordered on the weekend, delivered on Tuesday.”

Helpful Report

Posted 1 year ago

Dear Ludmila, Thank you for your review! We're happy to hear that your sheets arrived so promptly, making their way to you in just a couple of days. At Bettercaremarket, we aim for fast and efficient service through our suppliers. Enjoy your new sheets, and don't hesitate to reach out if you need any further assistance. We appreciate your feedback and look forward to serving you again! Kind regards, Annemarie Customer Care Bettercaremarket

Posted 1 year ago

“A quick deivery which was great.Ordered on the Sunday and here on the Tuesday.”

Helpful Report

Posted 1 year ago

Dear customer, Thank you for sharing your experience! We're pleased to hear that your delivery was prompt, arriving just two days after you ordered. At Bettercaremarket, we aim to provide quick and efficient service. Enjoy your new purchase, and please let us know if there's anything else we can do for you. We appreciate your feedback and look forward to serving you again in the future! Kind regards, Annemarie Customer Care Bettercaremarket

Posted 1 year ago

“Absolutely first class service from a very professional and helpful company. The Ortho Push thumb product gives great relief.”

Helpful Report

Posted 1 year ago

Dear Heather, Thank you for taking the time to share your positive experience! We're delighted to hear that our Thumb Brace - Push Ortho has been effective in providing relief and that you were pleased with our service. At Bettercaremarket, we aim to consistently deliver professional and helpful support to all our customers. Your satisfaction is what motivates us every day! We appreciate your feedback and look forward to assisting you again. Kind regards, Jane Customer Service Bettercaremarket

Posted 1 year ago

“Excellent product and I can recommend it to both men and women”

Helpful Report

Posted 1 year ago

Dear customer, Thank you for your fantastic review! We're so glad to hear that you found our hip protector excellent and appreciate your recommendation for both men and women. At Bettercaremarket, we are committed to providing high-quality products that our customers can trust and recommend. Thanks again for your feedback, and we look forward to continuing to serve your needs in the future! Kind regards, Annemarie Customer Care Bettercaremarket

Posted 1 year ago

“Very happy with item, it is strong and feels very secure. Folds up nicely to take away for trips.”

Helpful Report

Posted 1 year ago

Dear Maree, Thank you for your positive review! We're pleased to hear that you're happy with the aluminium toilet frame and that it meets your needs for strength, security, and portability. At Bettercaremarket, we aim to provide products that enhance convenience and safety, especially for travel. We appreciate your feedback and are glad that this item is making your trips easier and more comfortable. Looking forward to serving you again soon! Kind regards, Jane Customer Service Bettercaremarket

Posted 1 year ago

Author didn't leave any comments.

Helpful Report

Posted 1 year ago

“I love my Bluetooth BP monitor. It is easy to use I dislike the wrist BP Monitor. A waste of money as its reading is completely different to the arm monitor”

Helpful Report

Posted 1 year ago

Good day Sandra, We are always grateful when customers take a few minutes of their time to tell us about their experience, and welcome all constructive feedback that helps us improve our products and service. I am very pleased to hear that you are happy with the Bluetooth Blood Pressure Monitor. On the other hand, I am sorry to read you are not pleased at all with the wrist blood pressure monitor. For your information, if you are looking for the most reliable blood pressure measurement, healthcare professionals recommend using a blood pressure monitor with a cuff. Wrist monitors give accurate readings if you closely follow the instructions. Sometimes using a wrist blood pressure monitor at home can give falsely readings due to the incorrect positioning. Please contact us, so we can help resolve your issue. Kind regards, Jane Customer Service Bettercaremarket

Posted 1 year ago

“Great communication and fast postage. Really happy with this company.”

Helpful Report

Posted 1 year ago

“Item is well made... very solid and constructed well... as a tradesman... I am surprised as to how well it fits. Am a little concerned that there is a packet of extra screws that I cannot seem to see where they go.... but better looking at them than to look for them.... this item was a little dearer than other websites but at least it was simple to purchase... the other websites wanted to know everything including the colour of my jocks... all data gathering from the lesser informed...... was installed this morning in a mtter of minutes and did take about 5 to 7 minutes to put together... not hard at all. I ordered on line... had no communications except to say the order was placed and an invoice sent via email... recieved the order in about 7 working days and delivered to the right place.”

Helpful Report

Posted 1 year ago

Good day Darren, Thank you very much for sharing your thoughts on our raised toilet seat with flip-up armrests. It's fantastic to hear that the quality and ease of installation of the toilet aid impressed you, especially given your background as a tradesman. Concerning the additional screws included with your purchase, these are intended as spare parts to ensure you're well-prepared for any future needs without the hassle of finding matching replacements. We appreciate your understanding and agree with the sentiment that it's better to have them on hand, just in case. I am sorry though you haven’t received any additional information on the tracking details as we usually send them through as soon as we receive them from our supplier. It could be that the email ended in your spam folder. If you have any questions, need help, or wish to provide further feedback, please feel free to reach out. Best regards, Annemarie Customer Care Bettercaremarket

Posted 1 year ago

“The service was great, product is fantastic the best I've worn. Easy to put on and great support.”

Helpful Report

Posted 1 year ago

Dear Joe, We're so grateful for your feedback and thrilled to hear about your positive experience with the Push Med Wrist Brace. Knowing that you find the brace to be the best you've worn, easy to put on, and supportive is incredibly rewarding for us. We appreciate you for highlighting our service as well. We strive to provide great customer service to all our customers, and it's wonderful to know we've succeeded in your case. Thank you for choosing Bettercaremarket. We look forward to continuing to serve you with high-quality products and service. Warm regards, Annemarie Customer Care Bettercaremarket

Posted 1 year ago

“Fast service, great product”

Helpful Report

Posted 1 year ago

“Delivery was slow”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you very much for your feedback. I am very sorry there was a slight delay with the delivery of your order. The day your wrist brace was supposed to be dispatched, our supplier was busy with the process of a new container of braces that had arrived from Europe. I am sorry that this caused a slight delay with the delivery of your order. I can see you are happy with your brace and if you do need any further assistance, please let me know. Kind regards, Jane Customer Service Bettercaremarket

Posted 1 year ago

“Anne Marie was a marvellous person to fill and finalise our order. Your company is very , very fortunate to have someone of this calibre working for you.”

Helpful Report

Posted 1 year ago

“Great product comfortable and easy to wear. I feel so much more secure walking around the paddocks....”

Helpful Report

Posted 1 year ago

Dear Jules], Thank you for taking the time to share your positive experience with our hip protector. We are delighted to hear that you find the product comfortable and easy to wear, especially on uneven grounds in the paddocks. We're thrilled that our hip protector contributes to your peace of mind and mobility. We are committed to providing quality products that not only meet but hopefully exceed our customers' expectations. Should you have any further feedback, questions, or need assistance, please do not hesitate to contact us. We're here to support you. Thank you again for choosing us for your needs. We look forward to continuing to serve you with products that enhance your wellbeing and safety. Best regards, Annemarie Customer Care Bettercaremarket

Posted 1 year ago

“I found the product I purchased and the customer care excellent! Good delivery and easy to assemble as well! Thank you Better Care Dianne!!”

Helpful Report

Posted 1 year ago

Dear Dianne, Thank you so much for sharing your positive experience with us! We're thrilled to hear that you were happy with the folding commode and our service. Your satisfaction is our top priority, and feedback like yours truly makes our day. Should you need any further assistance or have any more feedback, please don't hesitate to reach out. Thank you once again for choosing BetterCareMarket. We look forward to serving you again in the future! Warm regards, Annemarie Customer Care Bettercaremarket

Posted 1 year ago

“Bettercaremarket displayed the product (walking stick) and described it perfectly making it easy to purchase online. It came fully packaged and quickly. I”

Helpful Report

Posted 1 year ago

Good afternoon Orianna, We are delighted to hear that your online shopping experience with us was seamless, and that the walking stick met all your expectations! Ensuring that our products are presented accurately and delivered promptly is our top priority, and we're thrilled to know we hit the mark for you. Your feedback is invaluable to us, as it encourages our team to continue providing excellent service and high-quality products. We're so glad that the packaging and delivery also met your satisfaction. Thank you for choosing Bettercaremarket for your purchase. We hope you enjoy the added support and mobility the walking stick provides. Should you need anything else or have any questions, we're just a message away. Kind regards, Annemarie Customer Care Bettercaremarket

Posted 1 year ago

Bettercaremarket is rated 4.5 based on 168 reviews