Bettercaremarket Reviews

Name: Bettercaremarket
Address: 63 Christie Street, St Leonards, New South Wales
Rating: 4.47

4.5 Rating 168 Reviews

86 %

of reviewers recommend Bettercaremarket

About Bettercaremarket:

BetterCareMarket is a leading Australian online provider of healthcare and disability equipment, mobility aids, daily living aids, incontinence supplies and braces & supports. We have served thousands of happy customers and NDIS-participants since 2020. We are a registered NDIS-provider and deliver our goods Australia wide.

Quality Products at Affordable Prices
As a leading independent provider of healthcare products, we work hard to ensure you get great quality products – from Australian suppliers - at competitive prices from leading brands you can trust.

Registered NDIS-provider
We are proud to be a registered NDIS-provider and support all plan types. BetterCareMarket offers solutions to help improve the lives of people with a disability. We tailor our products to meet your needs and make your life easier: from useful kitchen aids, bathroom equipment, rollators & walkers, overbed tables, tens machines to quality incontinence supplies and much more. Our easy ordering system lets you place your NDIS-order without payment.

Wide range of products
We have access to an extensive range of products to assist your health, mobility and quality of life. We stock braces and supports to help you move with confidence after an injury or a chronic condition such as arthritis. Our Aids for Daily Living include useful products such as Dementia clocks, Gardening Tools with special grip, unique plates and bowls, reachers etc.
If you are after incontinence products, we provide quality brands that offer a high level of protection against leaks. Check our Molicare Pull Up Pants, adult diapers and incontinence skin care range.

Ready to Help You
BetterCareMarket’s dedicated Customer Service team is on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with us, they are ready to answer your queries and offer assistance with placing your order.

Online Shopping 24/7
Our online store is open 24 hours a day and our helpful staff is always at the other end of the phone, 5 days a week from 9am to 5pm, to assist you with your product selection. For a quick and easy purchase, you can choose to place your order online, via email or over the phone.

Safer Shopping with BetterCareMarket
We offer a SSL payment method to protect sensitive data, providing peace of mind that your order is safe in our hands.

Bettercaremarket 5 star review on 20th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery! Perfect service.”

Helpful Report

Posted 3 months ago

“Great communication during the ordering/delivery process”

Helpful Report

Posted 3 months ago

Thank you for your kind words! We're delighted to hear that you appreciated our communication throughout the ordering and delivery process. Keeping our customers informed every step of the way is important to us! If you ever need anything else, we’re always here to help. Enjoy your purchase! Best regards, Jane The Bettercare Market Team

Posted 3 months ago

“Very pleased with my walking stick, comfortable handle and having the foot base for stability However not great customer service , I had called 5or 6 times for an update on the arrival of my purchase, only to be answered by a recorded message , every time, in a totally foreign language I could not understand”

Helpful Report

Posted 3 months ago

Dear Leesa, Thank you for your honest feedback. We're glad to hear that you're pleased with your walking stick and that it provides the comfort and stability you need. However, we're truly sorry for the frustration you experienced when trying to reach us. That’s definitely not the experience we want for our customers. We appreciate you bringing this to our attention, and we’ll look into what may have caused the issue with our phone system to ensure it doesn’t happen again. It is very strange as our message on the answering machine is in English and definitely not in a foreign language. Please don’t hesitate to reach out—we’d love the opportunity to make things right. Best regards, Annemarie The Bettercare Market Team

Posted 3 months ago

“Im satisfied.”

Helpful Report

Posted 3 months ago

Dear Shirley, Thank you for your feedback! We're so pleased to hear that you're happy with your Comfort-Plus MiniQuad Walking Stick. Providing comfort and stability is our top priority, and we're glad it's meeting your needs. If you ever need any further assistance, we’re always here to help. Wishing you many comfortable and confident steps ahead! Best regards, Jane The Bettercare Market Team

Posted 3 months ago

“Very fast to correct a problem- have used them many times, fast and friendly”

Helpful Report

Posted 3 months ago

Dear Michael, Thank you for your kind words! We truly appreciate your continued trust in us. Providing fast and friendly service—especially when something needs to be corrected—is our priority, and we're glad we could assist you quickly. We look forward to serving you again in the future! If you ever need anything, we're always here to help. Best regards, Annemarie The Bettercare Market Team

Posted 3 months ago

“Extremely fast delivery, item came as described.”

Helpful Report

Posted 3 months ago

“Was amazed at such quick delivery. Highly recommend Bettermarket.”

Helpful Report

Posted 4 months ago

Hi Doreen Thank you for your wonderful feedback! We're so glad to hear that you were happy with our fast delivery. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, we're always here to help! Best regards, The Bettercare Market Team

Posted 3 months ago

“I’m still waiting to hear back from someone regarding a fault in the grab rail. The second pin does not clip into position. I sent photos to a phone number because the email address sent to me didn’t work.”

Helpful Report

Posted 4 months ago

“Great service. So helpful and super speedy delivery. Highly recommend”

Helpful Report

Posted 5 months ago

Good day Charles, Thank you for your kind words. This really means a lot to us! I am happy to hear the bath board arrived fits your bath. The perfect addition in the bathroom for your father-in-law during his stay at your house! Wishing you a Merry Christmas! Best regards, Annemarie Customer Care Bettercaremarket

Posted 5 months ago

“Hi, Have purchased a Savanah Raised Toilet Seat from you. At first there was a hiccup with the Tracking Number and after I sent an Email to you and Rang and spoke to a very nice woman who looked into it and found that the Number I was given was wrong. So after I got the right one and checked it out, was very pleased to receive my purchase today 7th December. I found that they took notice of what I was saying and everything was sorted out smoothly. Very Pleased”

Helpful Report

Posted 5 months ago

Good day Lyn, Great to hear you have been pleased with the Raised Toilet Seat and our service. Thank you very much for your positive reveiw. Kind regards, Jane Customer Support

Posted 3 months ago

“Excellent product selection in the online store. Great service and very fast delivery. Very happy to use again.”

Helpful Report

Posted 6 months ago

Dear Timothy, Wow! 🤩 Thank you so much for your kind words and for awarding us a five-star rating! We’re thrilled to hear about your experience with us. Your glowing feedback truly brightens our day. It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do, please don’t hesitate to let us know. Once again, thank you for your support ! Best regards, Annemarie Customer Care betterCareMarket

Posted 6 months ago

“They have been really helpful with choosing the right braces. very friendly and professional! I'll definitely come back to Bettercaremarket if I need braces next time!”

Helpful Report

Posted 6 months ago

“Able to attend client quickly and without fuss.”

Helpful Report

Posted 6 months ago

Good day Juliette, Thank you for taking the time to send us a review. I am happy to hear you were able to reach us quickly. I hope that the button hook and zip puller works well for you. If we can help you with other items in the future, don't hesiate to reach us. Kind regards, Annemarie Customer Care BetterCareMarket

Posted 6 months ago

“I thought I was purchasing a pair of left handed scissors because I can only use my left hand, my right is paralysed after a stroke. I cannot use the scissors/shears at all after trying for some time. I am extremely disapointed as I just want to be able to use them with my left hand but they require you to hold what you are cutting with your right hand.”

Helpful Report

Posted 6 months ago

“I received good service, as my Roami Rollator was delivered within a week of ordering and paying for it. Although my chosen (charcoal) colour was no longer available, I am happy with the rose-gold model.”

Helpful Report

Posted 7 months ago

Good day customer, Thank you for taking the time to write a review! We are happy to hear you were pleased with our service, even though the Roami Stair Walker wasn't the colour that you originally chose. We heard from our supplier that the American manufacturer was no longer producing the 'charcoal' colour, something we nor our supplier were aware of. Let us know if there is anything we can help you with. Kind regards, Annemarie Customer Care Better Care Market

Posted 6 months ago

“I purchased a Lifesmart lancing device from Bettercaremarket. I had excellent service and it arrived on time.”

Helpful Report

Posted 7 months ago

Dear Kay, Thank you for taking the time to write this review. We are very glad you were happy with our service and the delivery time. This is what we are trying to achieve! Please let me know if you require any further assistance. Best regards, Annemarie Customer Care Bettercaremarket

Posted 7 months ago

“Problem with processing my order, then seemed to be delays.”

Helpful Report

Posted 7 months ago

“I feel it took a bit longer than anticipated for my items to arrive. When my items arrived one item was missing which I hope can be located soon. But the items I have received are of good quality and very useful.”

Helpful Report

Posted 7 months ago

Good day Robert, Thank you for your feedback. We appreciate your patience and are glad to hear that the items you received are of good quality and useful. We sincerely apologise for the delay in your order and the missing item. Regarding the add-on handles, our supplier has accidentally forgotten to send them out, and we're working to resolve this as soon as possible. We strive to provide excellent service, and we're sorry we fell short of your expectations this time. If you have any questions or concerns, please don't hesitate to reach out. We value your business and are committed to ensuring your complete satisfaction. Thank you for your understanding. Annemarie Customer Care Bettercaremarket

Posted 7 months ago

“Love the Handi Grip reacher it picks up small & larger items, makes life a bit more confortable when you have limited movements, thank you Bettercaremarket for a quality product. 😊”

Helpful Report

Posted 8 months ago

Good day customer, Thank you so much for taking the time to review the Handi grip Reacher you purchased. We are very pleased to hear the item is helpful to you, especially as you are limited in your mobility or movements. If you need any assistance, please give us a call and we will be happy to help you. Best regrads, Annemarie Customer Care Bettercaremarket

Posted 8 months ago

Bettercaremarket is rated 4.5 based on 168 reviews