Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Excellent, considerate driver, easy to find and meet up with at baggage claim in LAX, comfortable car.”

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Posted 2 months ago

Dear David, Thank you for the excellent review. We’re thrilled you found the chauffeur considerate, easy to meet and the vehicle comfortable. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“The driver Mr. Polyukhov was excellent. He was very helpful when my luggage didn't arrive with my flight. I had my small dog with me and he had a lovely blanket for her to cuddle up on. Very courteous. HIghly recommended.”

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Posted 2 months ago

Dear Katie, Thank you for the wonderful review. We’re thrilled to hear Mr. Polyukhov provided excellent, courteous assistance and assisted you with your luggage. We’re delighted you had a positive experience and appreciate the high recommendation. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Excellent service! Great communication.”

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Posted 2 months ago

Dear Sheli, Thank you for the wonderful review. We’re thrilled you found our service excellent and appreciated the great communication. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Very nice ride, in a very nice vehicle, from the GRU airport to the hotel.”

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Posted 2 months ago

Dear Demontrich, Thank you for the wonderful review. We’re thrilled you had a very nice ride in a nice vehicle from the airport to your hotel. We appreciate your kind words and look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Driver was very friendly and I felt very safe !”

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Posted 2 months ago

Dear Susan, Thank you for the wonderful review. We’re thrilled you felt safe and that the chauffeur was friendly. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Chauffeur ther on time and helpful .”

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Posted 2 months ago

Dear Valued Guest, Thank you for the fantastic review. We’re glad to hear your chauffeur was on time and helpful. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Thank you!!”

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Posted 2 months ago

Dear Janice, Thank you for your kind words! We’re delighted you’re happy with our services and appreciate you taking the time to share your experience. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Great service and courtesy”

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Posted 2 months ago

Dear Max, Thank you for the wonderful review. We’re delighted that you experienced great service and courtesy with us. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“The service is great and the driver was amazing.”

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Posted 2 months ago

Dear Joseph, Thank you for the wonderful review. We’re thrilled to hear that our service met your expectations and that the chauffeur made a positive impression. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“My driver was on-time. Helpful with my luggage & inviting. Thank you”

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Posted 2 months ago

Dear Susan, Thank you for the wonderful review. We’re thrilled your chauffeur was on time, helpful with your luggage and inviting. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Driver was helpful and car was comfortable”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for your kind review. We’re glad the chauffeur was helpful and the vehicle was comfortable. We appreciate your feedback and look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“The Driver was on time and very professional. Very friendly and asked how our trip was.”

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Posted 2 months ago

Dear Richard, Thank you for the wonderful review. We’re thrilled to hear the chauffeur was on time, professional and that they checked in on how your trip was going. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Excellent taxi transfer, punctual, professional drivers who assist with luggage, clean and comfortable vehicles, smooth, easy-to-book, communication-focused service - THANK YOU”

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Posted 3 months ago

Dear Alexia, Thank you for the wonderful review. We’re thrilled you enjoyed a punctual, professional experience with our chauffeurs, clean and comfortable vehicles and our communication focused service. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Excellent service, always on time.”

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Posted 3 months ago

Dear Alan, Thank you for the fantastic review. We’re thrilled to hear our service was on time and met your expectations. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Great service on arrival to Buenos Aires. And water provided was much appreciated…”

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Posted 3 months ago

Dear Radford, Thank you for the wonderful review. We’re thrilled your arrival in Buenos Aires went smoothly and that the complimentary water was appreciated. We look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 2 months ago

“It hasn’t been the top executive experience I expected. The last two rides picked up passengers like regular Ubers or taxis — not at the door and without providing a higher level of service, in my opinion.”

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Posted 3 months ago

Dear Rodrigo, Thank you for sharing your experience. We’re sorry to hear the last two rides didn’t meet the elevated service you expected. We’d like to investigate and address this for you. Could you please email your booking details to guestrelations@blacklane.com so we can review and assist further? We appreciate your feedback and hope to provide a much smoother experience on your next trip. Kind regards, Jacob

Posted 2 months ago

“Very professional and courteous. Driver was very personable.”

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Posted 3 months ago

Dear Kelly, Thank you for the kind words. We’re glad you found our service professional and courteous and that the chauffeur was personable. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Flawless. Great communication, immaculately clean vehicle, driver was early. Driver was polite and a very good driver. Would definitely recommend and will use again.”

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Posted 3 months ago

Dear Donna, Thank you for the wonderful review. We’re thrilled you had a flawless experience with excellent communication, a clean vehicle and a chauffeur that arrived early. We’re glad you’d recommend us and that you’ll be using our service again. Kind regards, Jacob

Posted 2 months ago

“Very efficient and professional. I like that I receive regular updates.”

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Posted 3 months ago

Dear Adeline, Thank you for the wonderful review. We’re thrilled you found our service efficient and professional and that you appreciate the regular updates. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Excellent service. Nine trips in 11 days stress free.”

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Posted 3 months ago

Dear John, Thank you for the fantastic review. We’re delighted to hear that nine trips in 11 days were stress free and that you had an excellent experience with Blacklane. We look forward to assisting you on your future journeys. Kind regards, Jacob

Posted 2 months ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews