Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Excellent service”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you so much for your kind feedback. We’re delighted to hear you enjoyed excellent service with Blacklane. We truly appreciate your support, and we look forward to welcoming you again soon. Kind regards, Veronica

Posted 2 months ago

“Outstanding driver, who met us at baggage claim in PHX. Soon we were on our way to our downtown hotel in a comfortable vehicle. Friendly, professional, careful.”

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Posted 2 months ago

Dear Bryce, Thank you very much for taking the time to share your experience. We’re thrilled to hear the service felt friendly, professional, and careful throughout. We truly appreciate your trust, and we look forward to welcoming you again on your next trip. Warm regards, Veronica

Posted 2 months ago

“Very professional”

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Posted 2 months ago

Dear Claire, Thank you so much for your lovely review. We’re delighted to hear you found our service very professional, and we truly appreciate you choosing Blacklane. It was a pleasure to have you with us, and we look forward to welcoming you again soon. Warmest regards, Veronica

Posted 2 months ago

“Outstanding service!!”

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Posted 2 months ago

Dear Dan, Thank you for sharing your great feedback with us. We’re so happy to hear you experienced outstanding service. We truly appreciate you choosing Blacklane, and we hope to welcome you back again very soon. Kind regards, Veronica

Posted 2 months ago

“Excellent chauffeur and the highest level of customer service. Blacklane sets the standard.”

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Posted 2 months ago

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback. We’re delighted to hear you enjoyed an excellent chauffeur experience and such a high level of customer service. Your kind words truly mean a lot to us, and we’ll be sure to pass them on to the team. Wishing you many more smooth and enjoyable rides ahead. Warm regards, Veronica

Posted 2 months ago

“Very good”

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Posted 2 months ago

Dear Philip, Thank you for your kind words. We’re delighted you had a very good experience and look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“I booked this for my parents, and they were very happy. There was a small issue at the pick-up, but it was resolved quickly. The driver was not waiting at their door; he was in the main parking lot. We were able to quickly direct him to the location. The ride was great, and my dad said he was a fantastic driver and that it was very smooth. Polite and professional was what he told me. We will use this service again. Thanks!”

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Posted 2 months ago

Dear Karen, Thank you for sharing your experience. We’re glad to hear your parents were happy with the ride and that the issue at pick up was resolved quickly. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Great service and our driver was very efficient. He knew how to reroute around the crippling houston traffic and pleasantly informed us of each change he had to make in routing. Very nice man.”

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Posted 2 months ago

Dear Brad, Thank you for the wonderful review. We're thrilled you had a great service and that our chauffeur efficiently navigated the Houston traffic and kept you informed along the way. We appreciate your kind words and look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Excellent service.”

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Posted 2 months ago

Dear Christine, Thank you for your kind words. We’re delighted you had an excellent service experience and look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Great service!”

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Posted 2 months ago

Dear Pasi, Thank you for your kind words. We’re delighted you had a great service experience and look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Family and I have used Blacklane several Times for transportation. Fantastic drivers, comfortable vehicles and exceptional service!”

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Posted 2 months ago

Dear Meraiah, Thank you for your wonderful review. We’re thrilled that you and your family had such a positive experience with our chauffeurs, comfortable vehicles and the overall service. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Professional friendly service.”

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Posted 2 months ago

Dear Meriel, Thank you for your kind words. We’re glad you had a professional, friendly service and we look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Very professional”

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Posted 2 months ago

Dear Puspak, Thank you for your kind words. We’re delighted you found our service very professional. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Excellent service”

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Posted 2 months ago

Dear Jagjit, Thank you for your kind words. We’re delighted you had an excellent service experience. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Excellent experience.”

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Posted 2 months ago

Dear Robert, Thank you for the wonderful review. We’re thrilled you had an excellent experience and look forward to welcoming you back soon. Kind regards, Jacob

Posted 2 months ago

“Professional service that has become our new go to ride service. Absolutely fantastic.”

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Posted 2 months ago

Dear Robert, Thank you for the fantastic review. We’re thrilled that Blacklane has become your go to service and that you had a fantastic experience. We look forward to welcoming you again soon. Kind regards, Team Blacklane GmbH

Posted 2 months ago

“While my overall experience was okay, I need to caution other customers that any edits to time or location of pickup will result in your fare being doubled. I complained to Blacklane and got a long wrtten response that didn't really explain why my particular fare was being doubled. I paid $182.00 US dollars for a ride of less than 5 miles that took only 15 minutes.”

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Posted 2 months ago

Dear Douglas, Thank you for sharing your experience. Please note that when changes are made to a booking, the price may increase depending on the time and day of the service, how far in advance the modification is made and chauffeur availability in the selected district at that time. We appreciate your feedback and hope to provide you with a much smoother experience on your next trip. Kind regards, Jacob

Posted 2 months ago

“Great service”

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Posted 2 months ago

Dear Valued Guest, Thank you for the great review. We’re delighted you had a positive experience and look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Mostly great, but I have faced issues here and there. Also, most of the time the drivers don’t really understand what I’m saying”

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Posted 2 months ago

Dear Turki, Thank you for sharing your feedback. We’re glad you mostly enjoyed the service and we’re sorry for the occasional issues and that some chauffeurs didn’t fully understand you. We’ll pass this to the local team to improve communication and briefing. We look forward to welcoming you better next time. Kind regards, Jacob

Posted 2 months ago

“Easy to book, flexibe, professional, and very happy to book again.”

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Posted 2 months ago

Dear Christopher, Thank you for your feedback. We’re glad you found the booking easy and the service professional. We look forward to welcoming you back soon. Kind regards, Jacob

Posted 2 months ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews