Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,711 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Staff is helpful and nice”

Helpful Report

Posted 9 months ago

Dear Kerry, Thank you so much for your kind feedback! Helping our customers with a smile is what we love to do at Blacklane. I am so pleased you felt supported and welcomed by us. Wherever you will be riding next, we'll be there to support you. Best regards, Chloe

Posted 9 months ago

“Prompt and polite service.”

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Posted 9 months ago

Dear Lyn, Thank you for your wonderful review! We’re thrilled to hear that we could deliver excellent service for you, and picked you up on time. At Blacklane we always want to give our guests a premium experience, and peace of mind. We hope to see you again for another ride! Kind regards, Chloe

Posted 9 months ago

“Blacklane has never disappointed me, they are always on time and polite. I will definitely use them again and refer them.”

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Posted 9 months ago

Dear Rosemarie, Thank you for your kind words and amazing review! It is so heartwarming to hear you have consistently enjoyed great service from us. Your recommendation means a lot, and we can't wait to host you again in the future! Warm regards, Chloe

Posted 9 months ago

“We both need wheelchairs, and the chauffeur got them for us at YYZ. We look forward to similar service once we return to Toronto. Thank you!”

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Posted 9 months ago

Dear George, Thank you for your fantastic review! We’re delighted to hear that our chauffeur provided you with the assistance you needed upon arrival at YYZ. Ensuring comfort and safety for our guests is so important, and we’re happy that you had a positive experience. We look forward to welcoming you back to Toronto and providing the same level of service again! Warm regards, Chloe

Posted 9 months ago

“I loved the blacklane services.. the drivers were so professional”

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Posted 9 months ago

Dear Roushan, Thank you for your wonderful review! We’re thrilled to hear that you loved our services and found our chauffeurs professional. Your kind words motivate us to continue providing the best experience possible. We look forward to serving you again in the future! Best regards, Chloe

Posted 9 months ago

“Driver met us at CDG holding a card with our name. He gave us a choice of the direct route to our hotel or a more picturesque route through the city. We chose the latter and he pointed out buildings of interest and answered our questions. When we enquired about good restaurants close to our hotel he gave several suggestions including the amazing Sea Palace which we loved. Excellent driver!”

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Posted 9 months ago

Dear Sandra, Thank you for your stellar review. We’re so pleased to hear that your driver provided a warm welcome at CDG and offered you the choice of routes. It’s wonderful that you enjoyed the picturesque journey while learning about the city’s highlights. We’re also glad you found the restaurant recommendations helpful! We look forward to welcoming you on your next adventure. Best wishes, Veronica

Posted 9 months ago

“My chauffeur awaited at LHR with a clear sign. He was friendly & talkative until I needed to use my internet connection, when he left me in peace. Took me directly to my flat , (happily accepted the short cuts of my local knowledge)”

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Posted 9 months ago

Dear Valued Guest, Thank you for your fantastic review. We’re delighted to hear that your chauffeur provided a warm welcome at LHR and that you enjoyed a comfortable ride to your flat. It’s wonderful to know he balanced friendliness with your need for privacy and that he was able to accommodate the shortcuts you suggested. We look forward to welcoming you on another journey in the future. Kind regards, Veronica

Posted 9 months ago

“Over the years, I have used Blacklane several times for transportation on trips when we’ve had more people than can fit in a taxi. I recently hired Blacklane for a number of transfers to and from airports and train stations, both in the US and in Europe, via their large SUVs or vans. Their service is always on time, reliable and professional. Communication is easy. The drivers are personable and very helpful dealing with luggage, and it’s been a great relief for me not to have to worry about making our flights and trains. I will definitely use Blacklane again in the future whenever we have a similar need.”

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Posted 9 months ago

Dear Desiree, Thank you so much for taking the time to share your wonderful experience with Blacklane. We’re delighted to hear that our service has consistently met your expectations across multiple trips. It’s great to know that our reliable, professional drivers and smooth communication have helped make your travels stress-free. Your kind words about our drivers’ assistance with luggage are especially appreciated, as we always strive to offer a personalized touch. We look forward to welcoming you on your future journeys. Warm regards, Veronica

Posted 9 months ago

“Great ride and friendly driver”

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Posted 9 months ago

Dear George, Thank you so much for your glowing review! We’re thrilled to hear that you had a great ride and found your driver to be friendly. Our team prides itself on providing exceptional service, and your feedback truly motivates us. We can’t wait to welcome you back for your next journey! Warm regards, Veronica

Posted 9 months ago

“Driver on time & courteous. Ride was smooth.”

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Posted 9 months ago

Dear Evelyn, Thank you for sharing such a fantastic review with us. We’re so pleased to hear your chauffeur’s punctuality and courtesy contributed to a smooth and enjoyable journey. Feedback like yours means a great deal to our team and inspires us to continue upholding the standards our guests can rely on. We look forward to the pleasure of welcoming you again whenever you travel next. Kindest regards, Veronica

Posted 9 months ago

“I have used Blacklane for many years. Service is always impeccable, drivers are always on-time, courteous and reliable. My rating is 5 stars out of 5 stars.”

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Posted 9 months ago

Dear Brian, Thank you so much for your kind words and for your continued trust in Blacklane over the years. We’re delighted to know that our chauffeurs’ punctuality, courtesy, and reliability have consistently met your expectations. Your loyalty means a great deal to us, and your thoughtful feedback encourages us to keep delivering the high standards you’ve come to know. We look forward to welcoming you on board again for your future journeys. Warm regards, Veronica

Posted 9 months ago

“Wir hatten eine hervorragende Erfahrung mit Blacklane! Unser Fahrer war äußerst pünktlich, super nett und hat uns professionell und unterhaltsam zum Flughafen gefahren. Besonders am frühen Morgen war es ein tolles Erlebnis, so herzlich empfangen zu werden. Vielen Dank für den großartigen Service!”

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Posted 9 months ago

Dear Valued Guest, Thank you for your wonderful feedback and for taking the time to share your impressions with us. We’re so pleased to hear that your chauffeur gave you a warm welcome and that your entire ride was an enjoyable experience. Punctuality and a smooth journey are very important to us, and we’re grateful to know this came across in your experience. We hope to welcome you again on one of your upcoming trips. With best regards, Veronica

Posted 9 months ago

“Great service from DBX to my apartment. Nice car, great driver and 100% on time and as-quoted.”

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Posted 9 months ago

Dear Matthew, Thank you for your wonderful feedback and for letting us know about your experience in Dubai. We’re so glad to hear your journey was smooth and that both your chauffeur and the vehicle met your expectations. Timeliness and quality are central to everything we aim to deliver, and it’s rewarding to know this came through in your ride. We look forward to welcoming you again on a future trip. Warm regards, Veronica

Posted 9 months ago

“Very professional. Great driver.”

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Posted 9 months ago

Dear Nancy, Thank you for your fantastic feedback and for taking the time to share it with us. We’re so pleased to hear that you experienced a high level of professionalism and that your chauffeur left such a positive impression. Your comments affirm our dedication to creating journeys that are comfortable, reliable, and memorable. We hope to welcome you again whenever you travel next. Kind regards, Veronica

Posted 9 months ago

“Friendly drivers and wonderful service”

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Posted 9 months ago

Dear Anitha, Thank you for sharing such a fantastic review with us. It’s wonderful to hear that the friendliness and professionalism of our chauffeurs helped make your experience so enjoyable. Your kind words mean a great deal to our team and inspire us to keep striving for the highest standards on every journey. We look forward to welcoming you again whenever your travels bring you our way. Warmest regards, Veronica

Posted 9 months ago

“The man arrived 10 minutes early. It was a very comfortable journey. He helped me with my suitcase.”

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Posted 9 months ago

Dear Caroline, Thank you for your wonderful feedback and for sharing your experience with us. We’re so pleased to hear your chauffeur arrived ahead of time, provided comfort throughout your journey, and was able to assist with your suitcase. Knowing that we helped make your travels smooth and stress-free is truly rewarding for our team. We hope to welcome you on board again whenever your plans bring you our way. Kind regards, Veronica

Posted 9 months ago

“Love Blacklane!”

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Posted 9 months ago

Dear Barbara, Thank you for your glowing words and for taking the time to share them with us. We’re delighted to know you’ve enjoyed your experiences with Blacklane, and it’s incredibly rewarding to hear that our efforts are meeting your expectations. Your trust and appreciation mean so much to our team, and we hope to welcome you again whenever your travels call for it. With appreciation, Veronica

Posted 9 months ago

“We used Blacklane for the first time last month. While we had the misfortune of a flat tire (down to the rim) within 15 minutes of beginning our trip, Blacklane had a new car and driver to us within 10 minutes and we were on our way, even arriving a few minutes early to our appointment. Blacklane handled the mishap seamlessly and professionally. We would definitely use them again. Accidents happen in all businesses, but the ability to remedy them quickly and efficiently is what distinguishes business leaders. Thank you, Blacklane!”

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Posted 9 months ago

Dear Valued Guest, Thank you for sharing such encouraging feedback with us. We’re so pleased to know that, even with the unexpected flat tire, our team was able to act quickly to keep your plans on track. It’s rewarding to hear that our efforts to handle unforeseen moments with care made a positive difference to your day. We truly appreciate your trust in us and look forward to providing you with another smooth and reliable journey in the future. Kind regards, Veronica

Posted 9 months ago

“Blacklane delivered a great ride. Clean car, professional driver, smooth and comfortable from start to finish. Exactly what I needed.”

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Posted 9 months ago

Dear Tamader, Thank you for taking the time to share such wonderful feedback with us. We’re delighted to hear your journey was both smooth and comfortable, and that our chauffeur’s professionalism and the cleanliness of the vehicle helped make your ride enjoyable. Knowing we could deliver the experience you were hoping for means a great deal to our team. We look forward to the opportunity to welcome you again whenever your travels call for it. Warmest regards, Veronica

Posted 9 months ago

“Excellent vehicles, very professional and helpful drivers who are always on time or early. Very happy with the service provided. Thank you.”

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Posted 9 months ago

Dear Barbara, Thank you for sharing such a kind review with us. We’re delighted to know you enjoyed the comfort of our vehicles and appreciated the professionalism and helpfulness of our chauffeurs. It’s wonderful to hear our punctuality added to the ease of your journey, and we truly value your thoughtful feedback. We hope to have the pleasure of welcoming you again on a future trip. Kindest regards, Veronica

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,711 reviews