Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,706 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Arriving early and ensuring a speedy departure. Great explanations of traffic situations affecting arrival times at SFO with a prediction that was correct to within two minutes. Reassuringly safe driving for the early morning.”

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Posted 7 months ago

Dear Valued Guest, Thank you for sharing your experience. We’re glad to hear you appreciated arriving early, the clear explanations of traffic conditions and the safe driving that helped your early morning schedule stay on track. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“Using the Blacklane site to make reservations is easy and the service has been excellent.”

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Posted 7 months ago

Dear Marcia, Thank you for this wonderful review! We’re delighted to hear that using our website is easy, as this is an important part of ensuring seamless service. Your comments mean a lot to us. We look forward to seeing you for another booking! Warm regards, Chloe

Posted 6 months ago

“Clean, Pleasant, reliable”

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Posted 7 months ago

Dear John, Thank you for your great review! We’re glad to hear your ride was clean, pleasant, and reliable. We'd love to deliver another excellent experience for you on your next trip. Warm regards, Chloe

Posted 6 months ago

“Excellent service.”

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Posted 7 months ago

Dear Velaphi, Thank you for your wonderful feedback. Your review helps us to know we are achieving the outstanding service we pride ourselves on, and motivates us to keep impressing our guests. We'd love to have you on board again soon. Kind regards, Chloe

Posted 6 months ago

“Professional and on time.”

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Posted 7 months ago

Dear Valued Guest, Thank you for this excellent feedback! Prompt, professional service is all part of our premium experience at Blacklane. We hope to deliver this again for you on your next journey. Kind regards, Chloe

Posted 6 months ago

“Easy to request a ride, Timely, Professional and friendly driver. I would highly recommend this car service.”

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Posted 7 months ago

Dear Melissa, Thank you for your wondferful review. It's great to know our booking process was smooth, and your journey was seamless! We really do appreciate your recommendation and hope to see you very soon for another booking. Warm regards, Chloe

Posted 6 months ago

“Very comfortable drive home from an event with a polite driver.”

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Posted 7 months ago

Dear Nicola, Thank you for your great review! We always aim to provide a comfortable, luxurious ride for your Blacklane journey. I am very pleased to hear we achieved this after your event. Thanks for choosing us for this ride, and we hope to see you for another one soon. Warm regards, Chloe

Posted 6 months ago

“Unfortunately, I cannot remember our driver's name, but he quite possibly saved our lives, no more than 5 miles from our house when a flatbed tow truck came around a curve way too fast and into our lane. The driver used every part of our lane and then some to avoid a head-on wreck. It was impressive driving. This would have put a quick end to a long awaited vacation in Europe. I hope you were able to track down the offender with your dash cam. We can't thank him enough for a job well done.”

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Posted 7 months ago

Dear Fred, Thank you for sharing your experience and for the five-star review. We’re incredibly relieved to hear that everyone is safe, and we’re grateful for your kind words about our chauffeur's quick and careful actions. I really am so glad you could enjoy your holiday in Europe to the fullest. We appreciate your feedback, and hope to serve you again under safer, calmer circumstances. Kind regards, Chloe

Posted 6 months ago

“Wonderful service!”

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Posted 7 months ago

Dear Valued Guest, Thank you for your fantastic review. We’re so pleased you enjoyed our quality service and we look forward to your next ride with Blacklane. Warm regards, Chloe

Posted 6 months ago

“muy buen servicio”

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Posted 7 months ago

Dear Raul, Thank you for leaving us your great feedback. It's lovely to hear we delivered excellent service during your ride. Delivering amazing experiences is what we aim to do on every ride. Hope to see you again soon! Kind regards, Chloe

Posted 6 months ago

“Comfortable ride”

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Posted 7 months ago

Dear Valued Guest, Thank you for your excellent review. We’re delighted your ride was comfortable and met your high standards. We very much hope to have you on board with us again soon! Warm regards, Chloe

Posted 6 months ago

“Great service and awesome trip. Driver was attentive, and shared several insights to navigate around the city. Keep it up!”

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Posted 7 months ago

Dear Ace, Thank you so much for your glowing review! We’re thrilled to hear you had an awesome trip and that our chauffeur was able to enhance your experience with valuable insights about the city. It’s always our goal to provide attentive service, and your feedback truly motivates us to keep up the great work. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 7 months ago

“It was an awesome service”

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Posted 7 months ago

Dear Obaid, Thank you for your awesome review! We're thrilled to hear that you enjoyed our service. Your satisfaction brings us great joy and motivates us to keep delivering the best experience possible. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 7 months ago

“The drivers were safety-conscious, friendly, and professional from the moment they introduced themselves. We were picked up promptly upon our arrival at the airport in Athens and were then delivered safely to the Athens Gate Hotel. We used Blacklane to be taken from our Athens hotel in the morning to the port where our ship was docked for our Mediterranean cruise. Our travel agent had made all of the transfer arrangements. We are very satisfied and would use Blacklane in the future. We highly recommend this company.”

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Posted 7 months ago

Dear Reviewer, Thank you so much for your glowing review! We're thrilled to hear that our chauffeur provided a safe, friendly and professional experience for you. It's great to know that we could ensure a smooth transfer from the airport to your hotel and then to the port for your cruise. Your satisfaction is incredibly important to us, and we truly appreciate your recommendation. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 7 months ago

“Very polite and helpful driver. Clean car. Our flight had +2 hrs delay, but he had checked and was came later to the airport. Perfect service as usual”

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Posted 7 months ago

Dear Didier, Thank you so much for your wonderful review! We are delighted to hear that our chauffeur provided polite and helpful service and we appreciate your understanding regarding the flight delay. It’s great to know that you found the vehicle clean and our service perfect once again. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 7 months ago

“very professional. Excellent service”

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Posted 7 months ago

Dear Pedro, Thank you so much for your positive feedback! We’re delighted to hear that you found our service to be excellent and professional. Your satisfaction is our priority and your kind words mean a lot to us. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 7 months ago

“Blacklane is always on time, professional and considerate. So glad they are there to make my travels safe and easy.”

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Posted 7 months ago

Dear Mary, Thank you so much for your glowing review! We’re delighted to hear that you found our service to be timely, professional and considerate. Ensuring your travels are safe and easy is what we strive for and your feedback truly makes our day. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 7 months ago

“I had a great ride. My driver, Ghulam Murtaza, was superb.”

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Posted 7 months ago

Dear Tamas, Thank you so much for your wonderful feedback! We're delighted to hear that you had a great ride and that your chauffeur provided superb service. It's our goal to ensure that every journey is a memorable one. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 7 months ago

“The car was clean, driver was very courteous and took time to explain the city on our way to the hotel”

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Posted 7 months ago

Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled to hear that you appreciated the cleanliness of the vehicle and the courteous nature of your driver. It's fantastic that they took the time to share insights about the city while getting you to your hotel. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 7 months ago

“Been using your service a number of times now. Both in London, UK and Miami, Florida. Impeccable customer service provided every time. Definitely my go to app when I arrive in a new city, going forward.”

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Posted 7 months ago

Dear Babak, Thank you so much for your amazing review! We are thrilled to hear that you've had such positive experiences in both London and Miami. Your kind words about our customer service truly mean a lot to us, and we’re delighted that we can be your go to app when you arrive in a new city. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 7 months ago

Blacklane GmbH is rated 4.7 based on 3,706 reviews