Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,706 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“There was a big of a cockup at AUS as the driver wasn't there when the wheechair arrives.”

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Posted 7 months ago

Dear Thomas, Thank you for taking the time to share your experience. I’m sorry to hear there was a mix up at the airport and that the airport staff was not there to assist you with the wheelchair escort. We recommend notifying the staff prior to your arrival, alternatively you can add a note in the Special Request when placing a booking with us and our chauffeur will do his best to assist you. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Always on time clean nice vehicles and good friendly driver 👍👍”

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Posted 7 months ago

Dear Trudy, Thank you for your wonderful feedback! We’re delighted to hear that you experienced on time arrival, clean vehicles and friendly chauffeurs. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Love Blacklane!!”

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Posted 7 months ago

Dear Doris, Thank you so much for your wonderful feedback and for sharing your positive experience with us. We’re thrilled to hear you love our service and look forward to greeting you again on your next journey. Kind regards, Jacob

Posted 6 months ago

“Excellent service”

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Posted 7 months ago

Dear Valued Guest, Thank you for sharing your feedback. We’re thrilled to hear you had an excellent experience with us. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Blacklane managed to arrive a few minutes early, despite unusually awful London traffic and get us to Heahtrow airport ahead of schedule. The discussion of the sites along the local drive was fun and interesting as well.”

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Posted 7 months ago

Dear Jeffrey, Thank you so much for sharing your experience. We’re thrilled to hear that we could arrive ahead of schedule despite the heavy traffic and that you found the drive enjoyable and the discussion engaging. We look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 6 months ago

“Excellent service again! In all years I’ve been using Blacklane I have had only one horrible, and one fair experience.”

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Posted 7 months ago

Dear Ellen, Thank you for your continued trust and for sharing your experience. We’re glad to hear you’ve mostly had excellent service. If you would like to provide any additional feedback regarding the transfer that did not go well please feel free to email us on guestrelations@blacklane.com and we would be happy to assist further. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Extremely reliable, professional, immaculate and thoughtful. The drivers were incredibly thoughtful and considerate.”

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Posted 7 months ago

Dear June, Thank you so much for your wonderful feedback. We’re thrilled to hear you found our service extremely reliable and that our chauffeurs were incredibly considerate. Your kind words mean a lot to the team. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Our driver, Tahir Sehzad provided exceptional service, arriving punctually and professionally to make our arrival in Philadelphia smooth and confortable. Looking forward to the next time we can use Blacklane.”

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Posted 7 months ago

Dear Dan, Thank you for sharing your wonderful feedback. We’re thrilled to hear that your chauffeur provided punctual and professional service, making your arrival in Philadelphia smooth and comfortable. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“When I want an elevated experience that is reasonable in cost and reliable ... I choose Blacklane. I've used them overseas in Tokyo were I needed a local driver to get me around and in Austin TX when I wanted an elevated experience for the day.”

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Posted 7 months ago

Dear Scott, Thank you for taking the time to share your experience. We’re thrilled to hear that Blacklane provides the elevated, reliable service you’re seeking, whether abroad in Tokyo or at home in Austin. We look forward to continuing to meet your expectations on future trips. Kind regards, Jacob

Posted 6 months ago

“My driver was excellent... on time, even early, courteous, and drove expertly. Clean car/SUV. Perfect.”

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Posted 7 months ago

Dear Judith, Thank you so much for taking the time to share your positive experience. We’re thrilled to hear your chauffeur was excellent and that the vehicle and ride met your expectations. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Both drivers were drivers were very courteous and spoke English for me.”

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Posted 7 months ago

Dear Gregson, Thank you for sharing your feedback. We’re glad to hear both chauffeurs were courteous and spoke English. We’ll pass along your kind words to the team. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Good service from driver Proficient in English. Nice clean car with luggage space for 2 travelers. Driver was on time with our name on a sign.”

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Posted 7 months ago

Dear David, Thank you for taking the time to share your positive experience. We’re delighted to hear that the chauffeur was proficient in English and there was ample luggage space. Your satisfaction is our priority and we’re glad this ride met your expectations. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Excellent professional driver, knowledgeable and on time.”

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Posted 7 months ago

Dear Renee, Thank you for sharing your positive feedback. We’re delighted to hear that your chauffeur was professional and punctual. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Excellent service, safe driver, and immaculate vehicle. Many thanks for driving me from Boca Raton to MIA.”

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Posted 7 months ago

Dear Ravinder, Thank you so much for your kind words. We’re delighted to hear you had excellent service and an immaculate vehicle on your ride from Boca Raton. We truly appreciate you taking the time to share your experience and look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“Very respectful and kind driver”

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Posted 7 months ago

Dear Mustafa, Thank you for your kind feedback and for mentioning the chauffeur's respectful and kind attitude. We’re glad to hear you had a positive experience, and we’ll be sure to pass along your feedback to the team. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“We booed Blackline for a pickup and return to JFK New York. Great service and drivers.”

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Posted 7 months ago

Dear Liam, Thank you for sharing your feedback. We’re glad to hear the service and chauffeurs were great for your pickup and return to JFK New York. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Great thanks”

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Posted 7 months ago

Dear Abed, Thank you for your feedback and for choosing Blacklane. We’re glad you had a great experience. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“great service, ride smooth , on time. driver very courteus”

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Posted 7 months ago

Dear German, Thank you for sharing your feedback. We’re thrilled the ride was smooth and that the chauffeur was courteous. If there’s anything more we can do to make your next trip perfect, please let us know. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Xxxxxxxxx”

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Posted 7 months ago

Dear Bernard, Thank you for your feedback. We’re delighted you had a positive experience with us. If there’s anything you’d like to share about your ride, please feel free to reach out. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“I had to go to Michigan for a funeral and needed a ride from the airport in Detroit to a hotel an hour away. Rajit and Ennis were my driver (to and from) and they made the trip as easy as possible. They were communicative, on-time, expert and everything I could've hoped for. I will definitely use this service in the future.”

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Posted 7 months ago

Dear Valued Guest, Thank you for sharing your experience. We’re so glad Rajit and Ennis could make your trip to Michigan smooth and stress free, especially given the circumstances. We’ll pass along your kind words to them and to the team. Kind regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,706 reviews