Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great and very accurate service from booking right through to pickup. Car and driver were excellent and punctual. Highly recommended – we’d definitely use them again”

Helpful Report

Posted 3 months ago

Dear Pascal, Thank you for your great rating and kind words. We’re delighted the booking process, pickup, and overall service were accurate, and that the car and driver were excellent and punctual. We appreciate your high recommendation and look forward to welcoming you onboard again soon. Kind regards, Veronica

Posted 3 months ago

“Great service from start to finish. Communication was excellent. No complaints whatsoever. A fantastic experience.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you so much for taking the time to share this wonderful feedback with us. We’re delighted to hear that everything went smoothly from start to finish and that you found our communication excellent throughout your journey. It’s truly encouraging to know you had such a fantastic experience with no complaints at all. We really appreciate you choosing Blacklane and look forward to making many more of your future trips just as easy and comfortable. Kind regards, Veronica

Posted 3 months ago

“High professional & on-schedule service.”

Helpful Report

Posted 3 months ago

Dear Balaji, Thank you for your amazing rating and kind words. We’re delighted your experience was high professional and on-schedule. We strive to maintain these standards for every journey. We look forward to assisting you again soon. Kind regards, Veronica

Posted 3 months ago

“Our driver was great. She was patient, helpful, kind and gave great recommendations. She was also a good driver.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you so much for taking the time to share this lovely feedback with us. We’re really happy to hear that your driver made such a positive impression. It’s wonderful to know that she was patient, helpful, kind, and able to share great recommendations, and that you also felt very comfortable with her driving. We truly appreciate you choosing Blacklane and hope your future journeys with us are just as pleasant and reassuring. Warm regards, Veronica

Posted 3 months ago

“Gear, comfortable ride. Thank you!”

Helpful Report

Posted 3 months ago

Dear Kelly, Thank you for your wonderfu rating and kind words. We’re delighted your ride was comfortable and enjoyable. We look forward to welcoming you onboard again soon. Warm regards, Veronica

Posted 3 months ago

“Vladimir did a wonderful job communicating with me and making sure my daughter arrived safely. He stayed when her plane changed flight numbers and arrived later, picked her up and made sure she arrived to the right building she needed to get to. I appreciate that he texted me back that she arrived safely. I would highly recommend Blacklane for future needs.”

Helpful Report

Posted 3 months ago

Dear Michelle, Thank you so much for taking the time to share this thoughtful feedback with us. We’re delighted to hear that Vladimir took such great care in staying in touch with you, monitoring the flight changes, and making sure your daughter was safely picked up and brought to the correct building. It’s especially reassuring to know that his updates gave you peace of mind and that you would recommend Blacklane for future needs. We truly appreciate your trust and wish you and your daughter many more safe and comfortable journeys ahead. Kind regards, Veronica

Posted 3 months ago

“Very happy with service provided by Blacklane - will recommend to others and plan on using them again.”

Helpful Report

Posted 3 months ago

Dear Wendy, Thank you for your wonderful rating. We’re thrilled you’re happy with our service and appreciate you recommending us. Looking forward to assist you on your next journey. Kind regards, Veronica

Posted 3 months ago

“Great service, especially at JFK”

Helpful Report

Posted 3 months ago

Dear Margrethe, Thank you so much for taking the time to share this lovely feedback with us. We’re delighted to hear that you experienced great service, especially at JFK, and that everything went smoothly for you there. We truly appreciate you choosing Blacklane and wish you many more comfortable and stress-free journeys ahead. Kind regards, Veronica

Posted 3 months ago

“On time, very comfortable!”

Helpful Report

Posted 3 months ago

Dear Ingrid, Thank you for your amazing review and for letting us know you found the ride on time and very comfortable. We’re delighted you enjoyed the experience. We look forward to having you onboard again soon. Warm regards, Veronica

Posted 3 months ago

“The service was excellent”

Helpful Report

Posted 3 months ago

Dear Brian, Thank you for your kind rating. We’re thrilled to hear the service was excellent and that you had a positive experience with Blacklane. We look forward to serving you again soon. Kind regards, Veronica

Posted 3 months ago

“Great experience on every level”

Helpful Report

Posted 3 months ago

Dear Francesca, Thank you so much for sharing your wonderful feedback. We’re delighted to hear you had a great experience on every level. We look forward to welcoming you back for another seamless journey. Kind regards, Veronica

Posted 3 months ago

“On time, clean and reliable, great experience”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for sharing your positive experience. We’re glad to hear your ride was on time, clean, and reliable. If there’s anything else we can do to help next time, please let us know. Warm regards, Veronica

Posted 3 months ago

“Our plane was delayed a number of hours however our driver was still there when we arrived which was a relief. He was very friendly and got us to our hotel without any issues. We have used Blacklane numerous of times and they have been great!”

Helpful Report

Posted 3 months ago

Dear Bill, Thank you so much for taking the time to share your experience with us. We’re really glad to hear that, despite the long delay, your chauffeur was there to meet you and that this brought you some relief after your flight. It’s wonderful to know that you found your driver friendly and that your journey to the hotel was smooth and trouble-free. We’re especially grateful for your continued trust in Blacklane over numerous trips and are very happy to hear that your experiences with us have consistently been great. Wishing you many more relaxed and comfortable journeys ahead. Warm regards, Veronica

Posted 3 months ago

“Nice car, nice driver, everything was perfect.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your amazing rating. We’re thrilled to hear you enjoyed the car and the driver, and that everything was perfect. We appreciate your support and look forward to serving you again soon. Kind regards, Veronica

Posted 3 months ago

“Great driver”

Helpful Report

Posted 3 months ago

Dear Joan, Thank you so much for taking a moment to share your feedback with us. We’re really happy to hear that you had a great experience with your driver. We truly appreciate you choosing Blacklane and wish you many more smooth and comfortable journeys ahead. Warm regards, Veronica

Posted 3 months ago

“On time and freindly”

Helpful Report

Posted 3 months ago

Dear David, Thank you for taking the time to share your feedback. We’re glad to hear your driver was on time and friendly. We appreciate your support and look forward to serving you again soon. Kind regards, Veronica

Posted 3 months ago

“Perfect service. On time. Extremely professional.”

Helpful Report

Posted 3 months ago

Dear Anonymous, Thank you very much for taking a moment to share your feedback with us. We’re delighted to hear that you experienced perfect, on-time service and found everything to be extremely professional. We truly appreciate you choosing Blacklane and hope your future journeys with us are just as smooth and comfortable. Warm regards, Veronica

Posted 3 months ago

“We were delighted to see our driver waiting for us at Auckland airport. Our trip to the hotel was pleasant as was the driver who was careful and courteous.”

Helpful Report

Posted 3 months ago

Dear Gillian, Thank you for your wonderful review. We’re delighted to hear that your chauffeur was waiting at Auckland airport and that your trip to the hotel was pleasant. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Good communications, timely arrival, no drama.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for sharing your experience. We’re glad to hear our communications were clear, arrival timely and that the ride was hassle free. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“The assigned drivers were very friendly, professional and customer-centric. I enjoyed the friendly banter enroute to the airport. On the overall, the service dispensed was awesome; from the e-mail alerts & reminders, to the actual driving. Well done and kudos to the drivers😊”

Helpful Report

Posted 3 months ago

Dear Norhisham, Thank you for your fantastic review. We’re thrilled that our chauffeur’s friendliness, professionalism and great approach made your journey enjoyable and that you appreciated our email alerts and reminders. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews