Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,628 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Our driver was waiting for us so we didn’t have to wait and the ride was very smooth and peaceful”

Helpful Report

Posted 3 months ago

Dear Rita, Thank you for sharing your feedback. We’re glad to hear the chauffeur was punctual and the ride was smooth and peaceful. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Very friendly service”

Helpful Report

Posted 3 months ago

Dear Kevin, Thank you for your kind feedback. We’re delighted you found the service very friendly. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“NIce driver. On time. Safe driving. Courteous and professional. Nice clean car”

Helpful Report

Posted 3 months ago

Dear Denise, Thank you for your kind feedback. We’re glad the chauffeur was on time, courteous, and professional and that you enjoyed the clean vehicle. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Llllllllllllll”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your feedback. We’re glad you were satisfied with the service. If there’s anything we can improve or assist with for your next journey, please let us know. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Great service, extremely professional and went above and beyond.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your kind feedback. We’re delighted to hear you were impressed by the service and that our team went above and beyond. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“On time and very good. Apart from the driver hqaving to text with the office. He should just be able to drive. But not a problem.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for sharing your feedback. We’re glad the ride was on time and the service was solid. We appreciate your note about the chauffeur needing to text with the office and will address this to ensure a smoother experience in the future. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Reliable and smooth”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your kind words. We’re delighted to hear that you found our service reliable and smooth. We look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 3 months ago

“Excellent service. Would definitely use them again!”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your kind feedback. We’re delighted you were satisfied with the excellent service and that you would use us again. If there’s anything else we can do to make future journeys even better, please let us know. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“very nice driver, smooth riding. perfect experience.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your kind feedback. We’re delighted you had a nice chauffeur and a smooth ride and that your experience was perfect. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Der Service war sehr gut, freundlich und zuvorkommend. Der Fahrer war sehr pünktlich, die Fahrt war sehr angenehm.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your kind feedback. We are delighted you were satisfied with the service provided and that the chauffeur was punctual. We look forward to welcoming you again in the near future. Kind regards, Jacob

Posted 3 months ago

“Everything perfect”

Helpful Report

Posted 3 months ago

Dear Werner, Thank you for the wonderful feedback. We’re delighted to hear that everything was perfect. If there’s anything else we can do to make future journeys even better, please let us know. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Arrived on time and smooth ride . Thanks”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your kind words. We’re delighted to hear the ride arrived on time and was smooth. We appreciate your feedback and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Very nice service. Always punctual, courteous & helpful. Chauffeurs are humble. Well dressed and willing to help lift your luggage. We will definitely use them again.”

Helpful Report

Posted 3 months ago

Dear Chhandita, Thank you for the wonderful feedback. We’re delighted to hear you found our service punctual, courteous and helpful and that our chauffeurs were willing to assist with luggage. We look forward to welcoming you again. Warm regards, Jacob

Posted 3 months ago

“The collection process from start to finish was excellent and car comfort was wonderful. Natalie as the driver was excellent and very professional.”

Helpful Report

Posted 3 months ago

Dear Neil, Thank you for the wonderful feedback. We’re delighted to hear your professional chauffeur, Natalie provided excellent and professional experience from start to finish. We'll always do our best to deliver a memorable journey for you. Thank you for choosing Blacklane, and we hope to have you back on board in future! Warm regards, Chloe

Posted 3 months ago

“Would like to know how to let the driver know to meet me at the curb vs. parking and coming into the baggage area.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your valued feedback! We're pleased to hear you enjoyed your recent ride. To advise your chauffeur on specific pick-up instructions, simply add a note to your booking in the 'Notes for your chauffeur' section. If you would rather be greeted at the curb, we'd be glad to accommodate your request. If you need further assistance, feel free to email us at guestrelations@blacklane.com - we'd be happy to support. Warm regards, Chloe

Posted 3 months ago

“Arrived early, pleasent driver, clean comfortable vehical and efficient service - great way to travel!”

Helpful Report

Posted 3 months ago

Dear Jeffrey, Thank you for your brilliant review! Your comfort and peace of mind are so impotant to us, so it's great to know you are enjoying riding with Blacklane. We look forward to delivering many more efficient journeys for you! Kind regards, Chloe

Posted 3 months ago

“Very punctual, professional and friendly employees.”

Helpful Report

Posted 3 months ago

Dear Laurentia, Thank you for the fantastic feedback! Our chauffeurs and dedicated customer care team thoroughly enjoy offering assistance during every booking. Thanks for letting us know we're giving you peace of mind. We look forward to welcoming you on board again soon. Warm regards, Chloe

Posted 3 months ago

“Great tdrivers...”

Helpful Report

Posted 3 months ago

Dear Sara, Thank you for the wonderful 5-star review. It's lovely to hear our professional chauffeurs have consistently impressed you! Thanks for continuing to choose Blacklane for your travel needs. We hope to welcome you on board again very soon. Kind regards, Chloe

Posted 3 months ago

“Blacklane has been great! I have been using Blacklane for at least 7 years. I do need a recommendation for car service in September from Naples to Sorrento, then Matera and Alberobello, then down to sicula In Taormina. Grazie, Gwen Dupre”

Helpful Report

Posted 3 months ago

Dear Ms. Dupre, Thank you greatly for your 7 years of support - your trust in us means the world! We're always working on our available locations, and will do our best to support with your upcoming trip. We'll do all we can to get you to your destination safely. Warm regards, Chloe

Posted 3 months ago

“Other than a mix up of the pickup location it was great.”

Helpful Report

Posted 3 months ago

Dear Linda, Thank you for your kind words and for taking the time to share your experience. We’re glad the ride itself met your expectations, and we’re sorry for the mix-up with the pickup location. We truly appreciate your understanding, and I'm glad to know your ride went smoothly once you were on board. We'd be honoured to do even better on your next ride. Hope to see you soon! Warm regards, Chloe

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,628 reviews