Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,702 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“THANK YOU!”

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Posted 5 months ago

Dear Vladimir, Thank you so much for your message - we truly appreciate it. We’re very glad you had a great experience and hope to welcome you again soon. With appreciation, Veronica

Posted 4 months ago

“I booked this car for an elderly friend of mine. He reported that the driver was communicative and patient, helping him and his luggage in and out of the car. Worth every penny.”

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Posted 5 months ago

Dear Valued Guest, Thank you so much for taking the time to share this feedback. We’re really glad to hear your friend felt well looked after, and that the chauffeur was communicative, patient, and supportive with both assistance and luggage. We truly appreciate you choosing Blacklane for such an important trip, and we hope to welcome you again soon. Warm wishes, Veronica

Posted 4 months ago

“Excellent service. Highly recommended”

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Posted 5 months ago

Dear Barry, Thank you so much for taking the time to share your feedback. We’re thrilled to hear you had an excellent experience, and we truly appreciate your recommendation. With warm regards, Veronica

Posted 4 months ago

“Reliable and worked well!”

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Posted 5 months ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re delighted to hear the service was reliable and worked well for you, and we truly appreciate you choosing Blacklane. Kind regards, Veronica

Posted 4 months ago

“Excellent as usual. Very competent driver, helpful, and invaluable in his duties.”

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Posted 5 months ago

Dear Andrzej, Thank you so much for your continued trust in Blacklane. We’re delighted to hear everything was excellent as usual, and that your chauffeur was competent, helpful, and made such a valuable difference during your ride. With warm regards, Veronica

Posted 4 months ago

“Excellent service and a family”

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Posted 5 months ago

Dear Charlie, Thank you so much for sharing your feedback. We’re delighted to hear you experienced excellent service, and it means a lot that you felt looked after like family. Warm regards, Veronica

Posted 4 months ago

“Very personalised service”

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Posted 5 months ago

Dear Tan, Thank you so much for taking the time to share your feedback. We’re really pleased to hear you enjoyed the very personalised service, and we truly appreciate you choosing Blacklane. Best wishes, Veronica

Posted 4 months ago

“I would highly recommend Blacklane. They were in contact with me prior to my arrival as well as after we landed. They were on time. When we had to go to the airport after the snowstorm the driver was so careful and cautious. I was at ease the entire ride. If you need a car service with no worries I would choose Blacklane!”

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Posted 5 months ago

Dear Pamela, Thank you so much for taking the time to share such thoughtful feedback. We’re truly happy to hear our team kept you well informed before and after your arrival, and that everything ran smoothly and on time. We’re especially glad you felt at ease during the ride back to the airport after the snowstorm, and that your chauffeur’s careful driving made you feel safe throughout. Thank you again for your recommendation - we look forward to welcoming you again soon. Warm regards, Veronica

Posted 4 months ago

“Great and reliable service. The driver pick us up earlier than our scheduled time because he checked the traffic ahead our trip.”

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Posted 5 months ago

Dear Wayne, Thank you so much for your kind feedback. We’re delighted to hear you found the service reliable, and that your chauffeur proactively checked traffic and arrived early to help your trip run smoothly. With appreciation, Veronica

Posted 4 months ago

“Driver and his car great but each time I book, the price gets higher and higher!”

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Posted 5 months ago

Dear Sharen, Thank you for taking the time to share your feedback. We’re glad to hear you were happy with the driver and the car, and we understand how frustrating it can feel when prices increase from one booking to the next. We're sorry to hear about your experience. We'd appreciate the chance to look into this further - please contact us at guestrelations@blacklane.com so we can assist you directly. Warm regards, Veronica

Posted 4 months ago

“Right on time and very comfortable ride!”

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Posted 5 months ago

Dear Ghulam, Thank you so much for sharing your feedback - we’re really happy to hear everything was right on time and that you enjoyed a comfortable ride. We truly appreciate you choosing Blacklane and hope to welcome you again soon. Kind regards, Veronica

Posted 4 months ago

“Amazing service”

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Posted 5 months ago

Dear Faisal, Thank you for taking the time to leave such a lovely review. We’re thrilled to hear you had an amazing experience, and we truly appreciate your support. With warm regards, Veronica

Posted 4 months ago

“The vehicles were new and exactly what I ordered, SUVs full-size The drivers were professional, courteous, and willing to meet your every need We will certainly be using them again on our return trip”

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Posted 5 months ago

Dear Wayne, Thank you for your wonderful feedback. I'm thrilled to hear our vehicles met your expectations and that our chauffeurs were professional and accommodating. We look forward to serving you again on your return trip. Warm regards, Chloe

Posted 4 months ago

“Service was waiting as we exited security. Your gentleman was holding my name and very easy to find. He lead us to the vehicle and off we went. So glad to have such great service after a very long flight. . Thanks”

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Posted 5 months ago

Dear Dave, Thank you for sharing such lovely feedback. We’re thrilled your pickup was smooth and that our team could get you on your way quickly after a long flight. We know how important it is to have an easy end to your journey after travelling for hours! Thank you for choosing us - we hope to have you riding with Blacklane again. Kind regards, Chloe

Posted 4 months ago

“Great service and excellent quality”

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Posted 5 months ago

Dear Arun, Thank you for your kind feedback. I'm pleased to hear we provided fantastic service during your ride. Your support means a lot, and we look forward to many more successful rides in future. Kind regards, Chloe

Posted 4 months ago

“First ride with Blacklane service was amazing, driver met us at luggage carousel, grabbed our bags for us, our suv was waiting for us, offered water on our way to hotel. Our driver Bob ( Robert) was professional and courteous. Will definitely use Blacklane in near future.”

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Posted 5 months ago

Dear John, Thank you for letting us know your first trip went perfectly! It's so great to know that Blacklane exceeded expectations and that Bob provided professional and courteous service. Welcome to Blacklane! Warm regards, Chloe

Posted 4 months ago

“First time using Black Lane - Excellent communication, driver met us in arrivals hall LAX and it was so easy”

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Posted 5 months ago

Dear Rachel, Thank you for your wonderful review. We’re delighted to hear our communication was excellent and that your chauffeur made your LAX arrival easy. We would love the chance to impress you again! Hope to have you booking with us soon. Kind regards, Chloe

Posted 4 months ago

“Very smooth!”

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Posted 5 months ago

Dear Junhyon, Thank you for the 5-star rating! We’re glad to hear your experience with Blacklane was very smooth. Delivering seamless journeys from start to finish is what we love to do. We hope you'll consider us again for your next ride. Warm regards, Chloe

Posted 4 months ago

“GREAT SERVICE on time very helpful”

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Posted 5 months ago

Dear Ron, Thank you so much for your great review. Timely, reliable service is so important for ensuring you travel with peace of mind. I'm pleased we could provide a fantastic experience for you. Thanks for choosing Blacklane! Kind regards, Chloe

Posted 4 months ago

“Just set up return booking and it was so easy. After years of trying to find a way to travel back and forth from the airport, Blacklane makes it easy. Thank you…this is a great service.”

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Posted 5 months ago

Dear Frank, Thank you for sharing your experience. Your comments about our booking process are so affirming! It's wonderful that Blacklane could help you travel with ease. Your kind words mean a lot to us, and we’re glad our service could meet your needs. We'll see you for your next airport trip in the near future. Kind regards, Chloe

Posted 4 months ago

Blacklane GmbH is rated 4.7 based on 3,702 reviews