Browns Ladders Reviews

Name: Browns Ladders
Address: Glenway Works, Brierfield, Nelson, Nelson
Rating: 4.74

4.7 Rating 359 Reviews

95 %

of reviewers recommend Browns Ladders

Company Reviews

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Metrics

4.7

Based on 359 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01282615517

Email:

info@brownsladders.co.uk

Location:

Glenway Works, Brierfield, Nelson
Nelson
BB9 5NH

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Browns Ladders 5 star review on 31st October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When the product ordered turned up there was a but missing so I phoned the office for them to send one down, they refused saying it didn't come with the product!”

Helpful Report

Posted 11 months ago

“The ladder was despatched extremely quickly and arrived very early the next day, so all credit to Browns Ladders for that. Unfortunately, the ladder arrived very battered and much the worse for wear. There is a large dent in one of the lengths and many scratches large and small, minor dings and the strut was bent out of shape. It's useable and in no worse condition than you'd expect after a year or two of hard use. However, it's a very expensive ladder which I bought brand new, not a used one! I don't know what state it LEFT Browns Ladders, but it took a hell of a battering in transit. I wouldn't use them again for this reason.”

Helpful Report

Posted 2 years ago

“The first set of ladders were damaged the 2and pair still had scratches, packaging is very poor with just a wrap of polythene surely you need polystyrene and cardboard protection”

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Posted 3 years ago

“To be honest when i ordered these ladders the sales team sounded very professional , i was guaranteed that the ladders were actually in stock ( unlike other companies i tried )and the delivery date i was given was spot on , they even came a day earlier . my wife took the ladders from the delivery driver , i told her what she had to do as in email sent to me . she must inspect the ladders and if driver would not wait , she had to sign the docket damaged as un checked would not be sufficient . the delivery driver would not wait for her to inspect the ladders so when she signed the delivery docket damaged and handed it back to the driver he refused to except it under covid restrictions and said no but he would put unchecked on his form as he was not prepared to write damaged as she requested and drove away . A couple of days later when i returned home ( as i worked away ) i inspected the ladders and found them to be damaged , what looks like has happened the ladders at some stage have been lying on the floor and a heavy weight or someone had stood on 2 of the cross supports at the back and bent them inwards . I have taken pictures while the ladders were still in the packaging , but then realised that due to the driver not excepting the delivery docket the chances are i would not get any joy when complaining , after fully removing the ladders from there packaging there were some minor scratches on a couple of the aluminium steps , these scratches don't particularly bother me but i must say the bows in the supports at the back dont look good and will compromise the safety of these ladders . its a shame really because the actual ladders look really well made and would have been a very good purchase if not for this damage . May i suggest that you really need to speak with your delivery people as if you expect the customer to inspect the product on delivery to cover themselves against things like this , that the driver actually waits , or he excepts the delivery docket back as in the email that you send to all your customers of what you must do on excepting deliveries , as said above the quality of the ladder to anybody thinking of purchasing ladders like these are really good , but that's of course that would be if they were delivered undamaged .”

Helpful Report

Posted 3 years ago

Browns Ladders is rated 4.7 based on 359 reviews