Careline365 Reviews

Name: Careline365
Address: 42 Barnard Rd, Bowthorpe Employment Area, Norwich, Norwich, Norfolk
Rating: 4.64

4.6 Rating 194 Reviews

93 %

of reviewers recommend Careline365

Company Reviews

Product Reviews

Metrics

4.6

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Careline365 5 star review on 21st February 2022

Rodney Perry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service itself seems good, though we've had problems with the equipment being sent to the wrong address, the billing and delivery addresses being mixed up, and the wrong item being sent.”

Helpful Report

Posted 3 years ago

“Not happy only used you once I had to wait over 7 hours for an ambulance after a fall”

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Posted 3 years ago

Hello Jennifer, Thank you for getting in touch. I am very sorry to hear of your fall and hope you are recovering well. I am very sorry to hear of the delays you experienced with the Ambulance service. I can confirm that when the alarm was activated, we immediately contacted your contact list and the emergency services. I can see that one of your emergency contacts was able to visit you within an hour and they then updated us with the details surrounding the fall. Unfortunately, we are unable to control Ambulance waiting times. Upon receipt of your call we did immediately call help for you but if the Ambulance service is particularly busy there may be long waits. Again I am sorry to hear of your fall and hope you are recovering well. Please let us know if we can be of any further assitance. Best Wishes, Careline365

Posted 3 years ago

“Have already done a review in my recent form for responders. It was not a happy history.”

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Posted 3 years ago

Hello Angela, Thank you for getting in touch today and for leaving us your review. I am sorry to hear about the difficulties you have experienced with setting up your system. I can see that you have since been in touch with our friendly Customer Service team who have been able to resolve your issue. Again, I would like to apologise for any inconvenience caused. If we can be of any further assistance, please do not hesitate to get in touch. Best Wishes, Careline365

Posted 3 years ago

Careline365 is rated 4.6 based on 194 reviews