Careline365 Reviews

Name: Careline365
Address: 42 Barnard Rd, Bowthorpe Employment Area, Norwich, Norwich, Norfolk
Rating: 4.64

4.6 Rating 194 Reviews

93 %

of reviewers recommend Careline365

Company Reviews

Product Reviews

Metrics

4.6

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Careline365 5 star review on 21st February 2022

Rodney Perry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very kind and polite operators”

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Posted 1 year ago

“Our first fob had a faulty SIM card so we had calls from rogue companies. However after a couple of calls we have received our new one and all is well.”

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Posted 1 year ago

“Problems with delivery of the equipment. It was left on the doorstep the day before arranged, and not delivered to the neighbour as arranged if noone was in. So far it has worked well when it has been "tripped" accidentally. All dealings with staff have been polite,good natured and efficient. Andy Johnson, brother”

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Posted 1 year ago

“CONCERNS SENT IN SEPERATE EMAIL DAVID MANLY”

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Posted 3 years ago

“We have not used Careline365 as yet. But if the service I got when I was trying it out we will be happy with the service. This gives my mum and me peace of mind especially when I am out of the house.”

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Posted 3 years ago

“Provided the option required in quick time and easy to set up and test.”

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Posted 3 years ago

“We are writing this on behalf of my Mum. We persuaded her to use Careline as she lives alone and it gives not only her but us some level of peace of mind to know that she can summon help quickly should she need to. The service has been outstanding, from our enquiry right up to delivery and set up. It is early days yet but we are sure that in time we will give Careline 365 five stars. Thank you.”

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Posted 3 years ago

“I haven't had to actually use the service and my daughter set it up for me, but she found the process easy and it is good that they have a list of 6 keyholders to contact in the event of an emergency.”

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Posted 3 years ago

“Absolutely no problem with the equipment and the capability to do the job that it's intended for. I do however have an issue with the administration side of the initial setup. When it comes to registering emergency contact numbers it really falls short. Firstly there is supposed to be a form in the package when it arrives, there wasn't. No problem the leaflet states that this important task can be completed on line, having followed every possible link it became clear that this facility did not infact exist. So the only option left is to phone and request an emergency contact form be sent out, this necessitated speaking to three different individuals. Unnessesary complications to an otherwise efficient system.”

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Posted 3 years ago

“Always respond promptly , excellent customer service, couldn’t do without you”

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Posted 3 years ago

“Really 'good' answers to questions. I feel that the lines connected by phone need to be explained further...i.e.that although testing shows that a'help' call has been made, there is no-way a person who has fallen/had a stroke could speak to the operators..100m or 300metres could be too far to call-out. All answers were given in a patient and understanding manner and return of pendants that were found to be unsuitable was easy due to very prompt action by yourselves. Thank you very much Heather Harris.”

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Posted 3 years ago

“Selection of the members of a practice and members of the practice. Which into the occasion of the senior management team and 2 two for.”

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Posted 3 years ago

“The person I spoke to on the phone was very helpful and explained everything clearly . Equipment arrived next day as promised .”

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Posted 3 years ago

“I am Pauline's friend and this is my email address as she doesn't have the Internet. She is very happy with the service but was upset when she received a phone call asking for £55 to come out and connect the box when she thought she had already paid the setup fee in the original contract, she found this misleading. I cancelled this for her and was able to set it up myself.”

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Posted 3 years ago

“Very easy to order and very quick delivery. Set up was very straight forward, and very helpful staff on the phone. Very happy so far.”

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Posted 3 years ago

“Confusion receiving order and payment.order was duplicated and payment confusing.otherwise excellent And helpful telephone staff.”

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Posted 3 years ago

“Replacement unit came quickly. However testing on Friday afternoon, approx. 16.00 response quite slow.”

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Posted 3 years ago

“This personal alarm was purchased for my daughter who lives alone and suffers from epilepsy. Reports from her are very satisfactory with all test calls answered promptly. Fortunately there has been no need to use the alarm in angers but I am sure it would produce the same response”

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Posted 3 years ago

“My mum had a Careline years ago so I already knew the name when I was researching the best falls alarm for another relative. I found them to be easy to get hold of by phone, friendly and patient, never pushy and competitively priced. They even helped on a Saturday when I was trying to set up the device over the phone to my reluctant, technically challenged relative 200 miles away! When he eventually tested it he said what a lovely lady she was (I heard some of the conversation, she was, very caring) which I'm sure helped put his mind at rest. Just got to get him to wear it now!”

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Posted 3 years ago

“Wonderfully comforting but would suggest users are recommended to shorten the cord as this help to stop accidental calls.”

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Posted 3 years ago

Careline365 is rated 4.6 based on 194 reviews