Careline365 Reviews

Name: Careline365
Address: 42 Barnard Rd, Bowthorpe Employment Area, Norwich, Norwich, Norfolk
Rating: 4.64

4.6 Rating 194 Reviews

93 %

of reviewers recommend Careline365

Company Reviews

Product Reviews

Metrics

4.6

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Careline365 5 star review on 21st February 2022

Rodney Perry

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“changed to careline about 4 months ago as current provider couldnot upgrade mums falls pendent, found carline to be very professional , staff are very helpful and friendly”

Helpful Report

Posted 3 months ago

“Wonderful service. Always polite and helpful even when it’s a false alarm! Would highly recommend”

Helpful Report

Posted 4 months ago

“Excellent and prompt service, happy to answer any question and quick to respond when I phoned. My pendant was immediately replaced when it was obvious the phone signal was too weak. I haven't needed to use it as yet but living on my own with a severe back condition I wear my pendant 24/7 in the knowledge that should anything happen, help will get to me as soon as possible.”

Helpful Report

Posted 5 months ago

“Very pleased”

Helpful Report

Posted 5 months ago

“Very efficient service so far. Was impressed that they reminded mum to test her alarm when she swapped the watch for a necklace pendant. My mum and I are really happy with the service.”

Helpful Report

Posted 5 months ago

“Answered my call to see what happened and I said all was OK, I had accidentally triggered it off.”

Helpful Report

Posted 5 months ago

“I'm impressed with the care and advice given while dealing with challenges caused by working through the scenarios presented working remotely.”

Helpful Report

Posted 5 months ago

“very good and quick to answer”

Helpful Report

Posted 5 months ago

“Very happy with the service, prompt response when needed and friendly sounding staff”

Helpful Report

Posted 5 months ago

“Great”

Helpful Report

Posted 5 months ago

“We’ve had a box / pendant for about six weeks , my aunt had a fall last night and was on the floor until mid morning, it’s supposed to detect falls , and she repeatedly pressed the alarm . I bought this product for peace of mind , and I don’t think my money has caused you any problems! There are currently no neighbours on hand to go and do a reset , not that an emergency device on which someone’s life or future independence should ever need a reset !. I live over two hours away from her but I know face having to go and reset it , and maybe again the day after if it needs it ! This is not good enough and I will be looking to replace this service ! Feel free to call my aunt to apologise”

Helpful Report

Posted 5 months ago

“A short acquaintance was enough to satisfy me that 'Careline' are a very compassionate organisation.”

Helpful Report

Posted 5 months ago

“Always pleased with the quick response”

Helpful Report

Posted 5 months ago

“Very kind and polite operators”

Helpful Report

Posted 5 months ago

“I have found Careline most helpful particularly when it was difficult to get the equipment to work with my phone. They didn't give up ! So far I have only had to call upon them once and that was very straightforward and quick.”

Helpful Report

Posted 5 months ago

“Great customer service - assistance provided when setting up the system in Mum's home, and alarm call activation always answered in a very prompt and friendly manner.”

Helpful Report

Posted 6 months ago

“I knew that we had a particular need so instead of shopping from the website I called Careline and they were hugely helpful in deciding what product to try. We also had a problem that the alarm was out of range when we tested it then came back into range when I put it in the back of my car. . Careline hadn't got hold of anyone and so had called an ambulance. I spoke to them through the device and all was sorted/ cancelled. I only wish my father's room had GPS or phone coverage so that we could actually use the device; the service was great!”

Helpful Report

Posted 6 months ago

“Very pleased with the caring, prompt response. Even when pressed in error!”

Helpful Report

Posted 6 months ago

“Put simply it's peace of mind to our family”

Helpful Report

Posted 6 months ago

“My Adeline is ok thank you, but i did wonder when I have it on my bedside table, why sometimes it flashes very brightly every now and again, is that normal. Also just a bit surprised you don't have weekly check to see if everything is working alright, or would you realise if it wasn't working correctly? Thank you anyway. Mavis Turner”

Helpful Report

Posted 6 months ago

Careline365 is rated 4.6 based on 194 reviews