Careline365 Reviews

Name: Careline365
Address: 42 Barnard Rd, Bowthorpe Employment Area, Norwich, Norwich, Norfolk
Rating: 4.64

4.6 Rating 194 Reviews

93 %

of reviewers recommend Careline365

Company Reviews

Product Reviews

Metrics

4.6

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Careline365 5 star review on 21st February 2022

Rodney Perry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We’ve had a box / pendant for about six weeks , my aunt had a fall last night and was on the floor until mid morning, it’s supposed to detect falls , and she repeatedly pressed the alarm . I bought this product for peace of mind , and I don’t think my money has caused you any problems! There are currently no neighbours on hand to go and do a reset , not that an emergency device on which someone’s life or future independence should ever need a reset !. I live over two hours away from her but I know face having to go and reset it , and maybe again the day after if it needs it ! This is not good enough and I will be looking to replace this service ! Feel free to call my aunt to apologise”

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Posted 1 year ago

“I have recently moved so need someone to help setting it up and testing it.i have been paying since March with no service.i have contacted you with no help.”

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Posted 1 year ago

“I’m sorry to say but my experience with care line 365 has not been a good one. I was told by the sales person that the pendant was discreet and it wasn’t, it was cumbersome and very obvious and also hard to wear. When I called to try to return and refund I was firstly mocked by the first operative, then helped by the second one but wasn’t allowed a full refund! The whole experience left a very horrible impression on me and my family.”

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Posted 1 year ago

“Unfortunately my Mother has had issues with her wrist pendant since installation. She has had a few false alarms just by moving her wrist. Another false alarm she was asked to remove batteries from base station, turn on & off all very consider a 84 year old. Luckily at the time she also had someone with her who was able to assist. But the latest failure,since recalibrating she fell over & the alarm didn’t even trigger. She is now unwilling to wear it & feels it was a waste of money.”

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Posted 1 year ago

“The service didn't live up to the statements on the website. It took on average over 5 mins for someone to respond. The GO pendant failed to work at all and after 2 days of trying, I decided to return the items. It took ages for the return postage bag to arrive. All in all my experience was of a very substandard service. I have swapped to a different service and every response so far has been sub 45 secs, which is a big improvement, and more the level of service these alarms should provide”

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Posted 3 years ago

“Promised a call within a day from Customer Services to sort the return of unneeded products before they were set up. Two days later, still no call.”

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Posted 3 years ago

“the box answered mrs jackson”

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Posted 3 years ago

Hello Sandra, Thank you for leaving us your feedback. I am sorry to hear of the difficulties you experienced with the starting up of your account. Having located your account, I can see you have been in touch with our Senior team who have been able to resolve your complaint. During initial testing, our Alarm Centre team will always confirm the full name and address of the user to make doubly sure that the system is linked to the correct account. Thank you for bringing this to our attention as it is very important for us to investigate how this happened to ensure this cannot happen again. Best Wishes, Careline365

Posted 3 years ago

“Stephen passed away in December, you have been informed. A request from me his wife, for you take the box away has been declined.”

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Posted 3 years ago

Good Morning, Thank you for getting in touch and for leaving us your review. On behalf of us all at Careline365 I am very sorry to hear of your loss and hope you are doing well at this difficult time. Thank you for taking the time to inform us of Stephen passing away and for keeping us updated on what you wish to do with the account. You are more than welcome to hold onto the system for the remainder of the term or alternatively the alarm can be taken over by another family member or friend. However, as the equipment is on a rental basis you will need to return it in order to close the account. Again, I would like to thank you for taking the time to get in touch with us. If we can be of any further assistance, please do not hesitate to get in touch. Best Wishes, Careline365

Posted 3 years ago

Careline365 is rated 4.6 based on 194 reviews