“First rate, prompt service and a seamless returns service.
The only problem is I had to return two rugs because the fit just wasn’t right. I’ve had Caribu rugs before and have never had a problem with the fit. But this was my first Caribu rug for a mini pony. I’m not sure the fit of these rugs is great for mini ponies. The rug that fit my mini pony lengthways was way too long in the front - almost going down to his hooves. The heavy front closure system at the chest also seemed to weigh the front of the rug down further. This closure system is great for bigger rugs on normal sized horses. But on a miniature rug it’s too much heavy hardware for the size of the rug.”
“I've been ordering through you for over 5 years. The last delivery, I was sent the wrong order. Still waiting for a response regarding my correct order”
“In reference to my last purchase I am disappointed with the product
The length of the hood is ridiculously to long I comes over my horses head
My horse has a lovely long neck but the length of the neck on the hood part is way to long so I cannot use both sets that I purchased
I am disappointed with this product
Other items I have purchased have been great”
“Rugs came quickly. However, I rang up to discuss the side straps for the hoods so I could make a detachable hood from the hooded combo I purchased and on the website it had pictures of the side straps with buckles but labelled it a leg strap. The lady I spoke to was going to get back to me but didn't and I wanted to order it in one order to pay less freight. I didn't hear a word back. So I bought rug and am yet to use it as I want to sew the straps and D-rings on.”
