Traditions Reviews

Name: Traditions
Address: 8039 Deering Ave, Canoga Park, California
Rating: 4.90

4.9 Rating 1,753 Reviews

97 %

of reviewers recommend Traditions

4.9

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Traditions:

We have the most comprehensive collection of ornaments, folk art and collectibles as well as decor for every holiday and occasion that you celebrate!

Visit Website

Phone:

8187109747

Email:

ryan@christmastraditions.com

Location:

8039 Deering Ave,
Canoga Park
California
91304

Traditions 5 star review on 15th May 2025

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed in the quality of what I purchased.”

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Posted 3 months ago

We are truly sorry to hear that, please reach out to us so that we can make it right for you!

Posted 3 months ago

“I like doing business with Traditions. I have been to the showroom and loved browsing all the great items they have. The people there are very helpful and know their product. The enthusiasm for beautiful things is contagious! Shipping is very fast and well packaged.”

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Posted 3 months ago

Sally I appreciate your concerns, so I took them to the artist who designs Francesca's Finial and she said that the hairline is exactly as she designed it, because it is rare to find anyone with a straight hairline. I hope this helps! Thank you for the compliments about our staff, product selection, speedy shipping and store!

Posted 3 months ago

“Products are good,but the store people well?”

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Posted 4 months ago

Charles, we are sorry...it sounds like you had a bad experience. Did you speak with someone in our store that wasn't able to help you? If so, please call me, Debi the owner I will be happy to help you.

Posted 4 months ago

“Be careful when ordering as these are not the size you remember from family traditions. These are miniature. The size of almost all are under 2.5 inches tall, not 3 inches. They are apparently measuring the ornament height including the wire hanger loop and even including that most are under 3 inches tall. I was surprised.”

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Posted 6 months ago

“The silver in the tree topper looks like blue not silver”

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Posted 6 months ago

“ornament is great but wish it was in the original box”

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Posted 6 months ago

Leslie, we receive 6 of the Jar of Peanut Butter ornament in a box of 6 pieces, there is no original box for this item.

Posted 6 months ago

“So, I was confused on what to rate my experience. I love traditions the company. I received a broken ornament. It was corrected immediately, great service! One of the other things I ordered, was a set of Shiny Bright ornaments. I was so disappointed. These ornaments were stickered, not handpainted. Certainly not the quality I would expect from Traditions. Nothing in the description indicated that these were not painted ornaments. Not only am I disappointed, it makes me question buying anything else.”

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Posted 7 months ago

“I hesitate to order because the shipping charges are so high. They usually almost double the price of the actual item. Many items are also mass produced in China which values quantity over quality. They copy a valid crafters design from other countries and proceed to manufacture it in the cheapest way possible. Their labels should read “stollen by China” and not “made in China”. I like many of your designers but when they turn over the production of their lines to some other entity the integrity of their product is lost.”

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Posted 8 months ago

“I normally have a good experience with Traditions; however, this time it was just okay. My order got lost in the mail, and I understand this can happen from time to time. However, I do not think it is the buyer's responsibility to track down a missing package-that should be on the seller. I reached out multiple times about this and was brushed off and told this happens all the time, though it has never happened to me before. I finally gave up and filed a missing package report with USPS, and the package was found. Ordering and delivery should never be this stressful. You did return my shipping cost, but I felt customer service was lacking with this purchase.”

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Posted 10 months ago

Hi Marianne, We're so sorry about the wait and the unexpected long delivery! As stated during our conversation, we needed to wait 7 days before we could file a missing package claim / search request with USPS (the seventh day was on a Saturday and our support department does not file claims during the weekend). We certainly did not expect or want you to have to contact the carrier directly! Your package was insured and we would have sent out a replacement or refunded you in full if the package was truly lost. Unfortunately, we've had several similar cases over the last two months with USPS Ground Advantage shipments. Tracking / delivery can take over a week to update. Again, we apologize for the delay, and hope you will continue to shop with us. We really appreciate your business.

Posted 9 months ago

“I received the items in a timely matter and they were packed so they were protected. The reason I am giving Traditions of 3 is that the items, though packed in bubble wrap, were not in the original boxes. This makes storing the ornamanets an issue. I have paid similar prices for similar items from other vendors and they all came in the original box.”

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Posted 1 year ago

“The actual merchandise I purchased is fantastic, good quality, a 5 star. Shipping time was better than promised.. also a 5. I would not hesitate to purchase other items from Traditions, except for the packing materials used. At least in my state there is no way to recycle styrofoam casings and those packing peanuts so they will end up in the landfill. So as much as I might want to be a repeat customer, this is a deal breaker until and if Traditions can update the packing materials they use.”

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Posted 1 year ago

Cindy, we use recycled boxes, paper and tissue to stuff our boxes to protect items we are shipping. If we have to use packing peanuts, we only buy packing peanuts that are made out of cornstarch. You can literally eat them! They are 100% recyclable. We are and have been committed to helping preserve our environment for over 28 years. Our local customers even bring us their boxes and packing materials and we help reuse them.

Posted 1 year ago

“No contact with the company other than placing the order online.”

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Posted 1 year ago

“My first time to buy from your company. However I have several things from the line from another store in Dallas & the change in quality is disappointing! My other pieces are several years old & I was excited to see this on line since my favorite store closed here. This piece while still cute was totally resin or whatever the material used except for the cheap ribbon. My other pieces were made of several materials which made them much softer In appearance & quality. I'm sure they are now from China. Also the mouth was not filled in which I did! I will shop another time but I'm hoping I'm not as disappointed. Thank you however for the fast delivery!”

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Posted 1 year ago

We understand how disappointing it can be when a manufacturer changes their process of creating products, Narsha. We wish we had control over that but we don't, we just sell the products in our store and on our website. We appreciate that you will give the line another try in the future!

Posted 1 year ago

“Way too small for the price and lots of imperfections. I know maybe it's supposed to look rustic, antiquish.. but it just looks off. Returned it.”

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Posted 1 year ago

“The black hanging lantern with orange insert and ghost deco, the cover does not stay on and keeps flopping to the side of the lantern. And the silvery-gray lantern with the witches on, the inside white panel flops to the inside and will not stay in place where it should. It leans over the rest of the inside panels. Not good pieces at all. I will not be ordering again. One out of 3 pieces was good. :(”

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Posted 1 year ago

Hi Peggy, we are so sorry to hear you are dissatisfied with the lanterns you bought. But with us at Traditions, there is no need to be upset with your purchase! Just contact us and we will be happy to make it right, send new ones if we can or pick them up from you for credit. There is a card in your box with our faces on it, that gives you all of the information on how to contact us or just reach out at 800-538-2446. We are always here to help you. We want our customers to be thrilled with shopping with us!

Posted 1 year ago

“I didn't want the protection for this item. Certainly not candles! Yet I was charged anyway. That's not right. I love the candles though.”

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Posted 1 year ago

“The ornaments came without incident. When I was ordering them I was not happy in that when I applied my coupon discount the shipping went up. I tried several times and every time I tried coupon shipping went up. Was not impressed.”

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Posted 1 year ago

Hi Cheryl, So sorry to hear you had trouble with the coupon! Our shipping rates are directly from the carriers. Aside from the free shipping coupon, the shipping rates are not affected by, or tied to the discounts in any way. We just tried placing several test orders with your cart details and were not able to replicate what you experienced. We would be happy to apply the discount retroactively if you email us the coupon code you were trying to use. Thanks again for shopping with us & happy holidays!

Posted 1 year ago

“My ornament arrived broken. Another was shipped promptly, although it was also broken... in the same place. I repaired the second one with super glue, and discovered it was clearly a manufacturing issue (original glue was visible and minimal and obviously didn't hold). I did notify Nathan of this discovery so that you could check your other stock. I would have preferred not to have to mail back the original ornament. It's a lot of trouble for a relatively low dollar item. A better experience would have been for you to forgive that instead of sending a highlighted "notice" to not only charge me for it but shipping as well. Issues like this are opportunities to cement customer relationships. In this case, I am not happy about having to repack the item and return it to the post office. Frankly, it seems hardly worth the trouble for you, much less me. I do appreciate being able to easily talk to a human in customer service. Nathan was friendly and helpful, but again, I regret that you did not just write off the original defective item.”

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Posted 2 years ago

Janet, We appreciate the time you took to write us the information about your shipment. I am Debi, the owner of Traditions and have been doing this 29 years. I am sorry that I didn't inform Nathan about the reason we bring broken/defective products back to us. We pick up the item(s) so that we can show the manufacturer what happens to their products upon shipping individually to customers. We are sorry for the extra effort on your part, but this is the only way we have determined that we can help our manufacturers create a better product that does not break during shipping. We actually do send the items that we retrieve from customers back to the vendor, at our expense, to help in the process of making better products. I hope this helps you understand that we are not trying to make it difficult for you, (that's why we include the paid for return label in your box) but just trying to make the products we carry at Traditions a better quality in the long run!

Posted 2 years ago

“Too small for my hutch. My former Santa looked better inside my hutch and had a better old world face.”

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Posted 2 years ago

Traditions is rated 4.9 based on 1,753 reviews