Citizen Watch UK Reviews

Name: Citizen Watch UK
Address: Citizen House, 7 Ashville Way, Berkshire, Wokingham
Rating: 4.78

4.8 Rating 1,564 Reviews

95 %

of reviewers recommend Citizen Watch UK

About Citizen Watch UK:

Citizen, a trusted name and brand leader in the watch industry for over 100 years, is known the world over for its uncompromising values: technical precision, innovative mindset, quality craftsmanship and design excellence. The first to create quartz crystal and titanium timepieces, Citizen was also an early pioneer in advocating for the environment, launching the first light-powered watches with proprietary Eco-Drive technology in 1976, thus adding eco-mindful as a core value.

Citizen takes a forward-thinking, socially responsible and inclusive world view: creating quality timepieces at superior value for all citizens of the world to enjoy every minute of their time. And our deep-rooted respect for self-development guides our corporate philosophy: Better Starts Now. Whether it’s creating a better product, a better customer experience, a better planet, Citizen embraces opportunity and growth.

Visit Website

Phone:

0118 989 0333

Email:

support@citizenwatch.co.uk

Location:

Citizen House,
7 Ashville Way,
Berkshire
Wokingham
RG41 2PL

Citizen Watch UK 5 star review on 18th January 2026

320

Anonymous

Anonymous // 01/01/2019

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English

“Good quality watch, nice dial, strap, sits well on wrist, fast delivery.”

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Posted 2 years ago

“Lovely watch, great communication and delivery”

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Posted 2 years ago

“Really good purchase as a present for my Mother in law she is over the moon with it. Thank you Citizen.”

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Posted 2 years ago

“Website was informative and user friendly and delivery was swift.”

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Posted 2 years ago

“A great watch that looks even better than the pictures suggest”

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Posted 2 years ago

“A lovely watch with a nice clear face that is easy to read without needing to put glasses on. The strap is good quality and strong.”

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Posted 2 years ago

“Lovely watch, great quality at a fantastic price. Nice for everyday. Only criticism is the size of the strap. Despite being a ‘man’s strap’ it only just fits on the biggest hole and I certainly don’t have big wrists, average at most. Can’t see it fitting bigger guys.”

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Posted 2 years ago

“Nice quality divers watch lovely dial nice comfortable silicon strap great timekeeping so far very accurate great watch”

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Posted 2 years ago

“Really beautiful watch, very comfortable and great quality. I’m very happy with the watch.”

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Posted 2 years ago

“Outstanding in every way other than you can hardly see where the hands are in the dark.”

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Posted 2 years ago

“Citizen watches are great. But the one that I bought was too small for my wife's wrist. There was nothing wrong with the watch, it looked good”

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Posted 2 years ago

“Prompt service and safely delivered. Thank you”

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Posted 2 years ago

“Almost exactly the style of watch I like, and with the eco drive movement. Perhaps the case is a fraction large.”

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Posted 2 years ago

“Fast delivery and Excellent watch”

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Posted 2 years ago

“Great company, high quality products, wide range of different types and styles of products which makes it easy to find something for everyone!”

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Posted 2 years ago

“Citizen Watch UK provided a great service. Easy ordering process through website and was kept informed of dispatch and delivery details. Arrived in a couple of days. Well packaged. Had a minor issue (not to do with the watch) contacted customer services and it was resolved to my satisfaction.”

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Posted 2 years ago

“I was looking for a divers watch in black so this fitted the bill perfectly (especially as it was on Sale) it looks good on the wrist, a tad heavy but to be expected with the specs. Movement is pretty accurate and is a hacking movement upgrade from the previous model. As a bonus it came in the "scuba tank" case which not everyone gets. I swim a lot so this is going to be my everyday watch. Only time will tell if the black ion plating lasts, but I'm not too worried about that.”

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Posted 2 years ago

“Excellent watch very happy”

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Posted 2 years ago

“Battery real life is 4/5 days not 15 as claimed and that's not using any functions.Its also very clitchy as have had to reset twice since bought just before Xmas 2023.”

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Posted 2 years ago

Thank you for sharing your feedback on the CZ Smart Hybrid Model. We deeply apologise for any inconvenience caused with the battery life. We know this can be extremely frustrating and we are sorry you are not satisfied with your watch. Please use the following link to start your online return through our portal: www.citizenwatch.co.uk/returns Returning your watch is free, please re-use the postage box the watch arrived in, ensuring the re-packaging is adequate to protect your watch. Please complete the return part of the form and let us know the reason for your return. Please include this in the box with your watch. As soon as the item has been returned, a full refund will be processed. Please allow up to 3-5 working days for the return to be processed by our Customer Support Team. If you need any further assistance, please do not hesitate to contact our Support Team: support@citizenwatch.co.uk

Posted 2 years ago

“Speedy delivery especially as it was between Xmas and New Year.”

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Posted 2 years ago

Citizen Watch UK is rated 4.8 based on 1,564 reviews