Crazy Price Beds Reviews

Name: Crazy Price Beds
Address: Beecham Business Park, Northgate, Walsall, Aldridge
Rating: 4.44

4.4 Rating 1,516 Reviews

85 %

of reviewers recommend Crazy Price Beds

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Location:

Beecham Business Park, Northgate, Walsall
Aldridge
WS9 8TZ

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Crazy Price Beds 1 star review on 2nd December 2022

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still waiting on the bed base and holding back the mattress that I've bought. You people don't communicate properly .I've sent numerous emails an calls and the company aren't listening. 1 staff member finally understood my request after a while .”

Helpful Report

Posted 3 years ago

Hello Pete, Thank you for your review. I am so sorry to read you have had these issues with delaying your delivery, I can understand that this would be very frustrating and inconvenient and I sincerely apologise for this. Having looked into this for you, I can see that the order you placed for your mattress has been placed on hold as requested until you can proceed with the order for your desired bed frame. Once the bed frame has been ordered, we will release the order for the mattress for you. Please let me know if there is anything I can help with in the meantime and I will be happy to assist. My apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“Very disappointed. Wouldn't recommend. Very upset customers. Refused to delivery bed to front door demanding to go through back gate into garden.”

Helpful Report

Posted 3 years ago

Hello Katie, Thank you for your review. I am sorry to read that you are unhappy with the delivery experience you have had with us, this is not the level of service we pride ourselves on and I have initiated an investigation into this matter to ensure that you or any of our other customers do not have this experience again. My sincerest apologies again Katie for the inconvenience and disappointment this has caused. Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“A bad experience from the start. Little communication and no response to 3 most recent emails. Cancelled order and asked for a refund which has still not been received. I've now had to involve credit card company to obtain the refund.”

Helpful Report

Posted 3 years ago

Hello M P Fitzpatrick, I am sorry to read that you had this experience with us, I can appreciate how frustrating and disappointing this must be. With regards to your refund, I can see that the refund was released from us via the case you raised. This will be processed for you via the payment system Braintree, as this was a case opened to recover the funds it can take a little longer than a standard refund. For the emails you have sent, I cannot see that we have received any from the email address used on your order, however, if you would like to resend these to us, we can look into any further queries you may have. My apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Bed is really rubbish. It can’t stand open so basically the ottoman is useless. Obviously it was cheap, but I would have been better buying second hand one. NOT RECOMMENDED”

Helpful Report

Posted 3 years ago

Hello Ivelina, Thank you for your review. I am sorry to read that you are having this problem with your bed frame, I can appreciate that this is both frustrating and disappointing and I really do apologise for this. I have reached out to you today to begin the process to resolve this for you so that you can enjoy your bed frame as it was intended. I look forward to resolving this issue in a swift and satisfactory manner to bring this case to a close for you. My apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“My bed came damaged I’ve tryed to contact crazy beds but they won’t answer the phone my little girl to was so up that he bed came damaged not happy”

Helpful Report

Posted 3 years ago

Hello Michele, Thank you for your review. I am sorry to read that you have received a damaged item, I can appreciate how disappointing this would have been for you and your daughter and I sincerely apologise for this. I can see that we have been corresponding with you via email to resolve this matter and are currently awaiting the images of the damage to the item so that we can bring your case to a swift and satisfactory close. I look forward to receiving these and resolving this for you as quickly as possible. My apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“Absolutely rubbish Never ever again Simply and absolutely crazy no wonder your brand name is crazy too”

Helpful Report

Posted 3 years ago

Hello Edwin, Thank you for your review. I am sorry to read that you are unhappy with your purchase and experience with us. Looking into your case I can see that there was an issue upon your initial delivery but that this was subsequently resolved for you and the order was received in its entirety last week. I can appreciate that this issue did cause inconvenience to you and your guests, and I do sincerely apologise that this was the case. It is not the experience we pride ourselves on and please be assured that we have completed a full internal audit to ensure that this does not happen again to you or any of our other customers again. Please do not hesitate to reach out to us if there is anything else we can help with and we'll be happy to assist. Thanks again and Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“Aweful quality. Avoid”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am so sorry to read that you are not happy with your purchase and the quality of the item you have received. I have reached out to you today to resolve this for you and bring your case to a satisfactory outcome. I look forward to resolving this for you and apologise again for the disappointment this has caused. Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“The bed arrived with a split in the headboard and the overall quality was extremely poor. I was offered another bed at at a higher price in exchange but opted for a full refund.”

Helpful Report

Posted 3 years ago

Hello Day Gill, Thank you for your review. I am so sorry to read that you received your order with this issue with the headboard, I can appreciate that this would have been both disappointing and frustrating and I do apologise for this. I am pleased to see that the requested refund was processed for you, and would have now been received. We do hope that this has not deterred you from shopping with us again and please do not hesitate to let us know if there is anything else we can help with. Thank you and Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“Bed has collapsed through over and over again ! Wouldn’t mind but I’m only 10 stone 2 ….”

Helpful Report

Posted 3 years ago

Hello Carly, Thank you for your review. I am so sorry to read you have had this issue with your bed frame. I can understand that this is both frustrating and inconvenient. I can see we have been corresponding via email to resolve this for you and are just waiting on the required video to complete the case for you. I look forward to resolving this for you so that you can enjoy your bed frame as it was intended, once more. My sincere apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“a short review is ironic, the bed costs over £300 and its barely tall enough to compete with a yoga mat for stature.”

Helpful Report

Posted 3 years ago

Hello Brian, Thank you for your review. I am sorry to read you are disappointed with your new bed frame. I can see you ordered our Barcelona LED bed frame along with a mattress. We do advise that this bed frame is a modern low curved bed frame and list all the relevant measurements for the bed frame to help with your purchase decision. Please do not hesitate to reach out to us at info@crazypricebeds.com if there is anything further we can help with on your order, and we'll be happy to assist. Kindest Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Still don’t have my bed”

Helpful Report

Posted 3 years ago

Hello Lionel, Thank you for your review. I am sorry to read that you are still waiting for part of your bed frame, I can appreciate that this is both frustrating and inconvenient and I sincerely apologise for this. I have confirmed your new delivery date via email today and please do not hesitate to reach out if there is anything further we can help with in the meantime. My apologies again for the issues you have had and the inconvenience this has caused you. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Order and delivery was very dtright forward however very disappointed with the bed itself. Wood used to make the bed is discoloured in worst place possible”

Helpful Report

Posted 3 years ago

Hello Hamit, Thank you for your review. I am very sorry to read you are unhappy with your bed frame, please accept our apologies for this. I cannot see that we have received any correspondence from you regarding this, prior to this review, so I have reached out to you today to see how we can resolve the issue for you and rectify this experience. I look forward to hearing from you and providing a swift and satisfactory resolution to your case. My sincere apologies again for the disappointment this has caused. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Pic makes bed look alot better then what it is ... delivered with no bolts or screws at all so had to sleep on mattress for 3 day 8 months pregnant”

Helpful Report

Posted 3 years ago

Hello Keri, Thank you for your review. I am so sorry to read that your bed frame did not arrive with the hardware to assemble this, I can appreciate how frustrating and inconvenient this has been, especially given the fact that you are heavily pregnant and I sincerely apologise for this. I can see that the missing parts were dispatched to you and I am pleased to see that these have now been received. Please do not hesitate to reach out to us if there is anything else we can help with and my apologies again for the inconvenience this caused. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Unfortunately the slated on the bottom of the bed snapped with only one night's sleep. All my son did was lay on it as normal. The plastic bits that hold the wooden slates in are too flimsy and not fit for purpose. It's a shame as the bed itself looks great and I love the light effect and fake leather. We mainly got the bed as needed a low rise one due to my sons epilepsy. Now he's back to a mattress on the floor :(. For the price I was hope it would last longer than a day!”

Helpful Report

Posted 3 years ago

Hello Joanne, Thank you for your review. I am so sorry to read that you are having issues with the slats on your son's bed frame. I can imagine this is very unsettling for him and not to mention uncomfortable too. I have reached out to you today to get this resolved as quickly as possible for you, and so that he can enjoy a comfortable nights sleep once more. My sincere apologies again for this problem and the inconvenience this has caused. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Not impressed. Frame looked cheap and looked as if it had been painted. Have returned it at a cost to me of £95. Still waiting for refund. Only good thing was the delivery driver who was excellent”

Helpful Report

Posted 3 years ago

Hello Michelle, Thank you for your review. I am sorry to read that you were not happy with your bed frame, having looked at the order, I can see you ordered our Harpenden frame which is listed as follows: "Brushed brass finish over a black metal frame". However, I can understand your disappointment if this was not as you expected. I can confirm that your refund was processed on 10/09 and will be showing in your account in the next 3-5 working days. I am pleased to read that our driver did a great job on your delivery though, and I'll be sure to pass on your comments to him. I do apologise for the disappointment this has caused. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“good 👍 👍👍👍👍👍👍👍👍”

Crazy Price Beds 1 star review on 9th September 2021

Helpful Report

Posted 3 years ago

Hello Patrycja! Thank you so much for this wonderful review! I am pleased as punch that you love your new frame as much as we do, along with a great delivery service, we aim for an excellent customer experience. It warms my heart to read that this is what you have received. Thank you again for sharing this Patrycja! Kindest Regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“I’m waiting for my bed 2 weeks now..very unprofessional company..I emailed them a few times but nobody bother to explain what is going on..”

Helpful Report

Posted 3 years ago

Hello Magdalena, Thank you for your review. I am so sorry to read that you have experienced a delay in receiving your order. I can see that your initial delivery did not take place due to an address issue but that we have been communicating via email with you this morning to confirm your new delivery date taking place later this week. My apologies again for the delay you have experienced and the inconvenience this has caused. Please do not hesitate to reach out again if there is anything else we can help with in the meantime. Kindest Regards, Danielle Bruce | CPB Customer Experience Team

Posted 3 years ago

“Bed cam on time but the quality is a cheap build had three broken slates .I phoned had to leave a message that was over a week ago wish I had spent a little more from a shop very disappointed.”

Helpful Report

Posted 3 years ago

Hi Jim We are so sorry to hear you are having issues with your purchase. We will contact you directly at the email address you provided on your order to get this rectified for you as quickly as possible. I have checked all incoming emails and we have none from this email address but going forward will ensure a resolution is reached for you. Kind regards Sally Bishop CPB Customer Experience Team

Posted 3 years ago

“Wasn’t satisfied with the mattress as I thought I picked a different one…”

Helpful Report

Posted 3 years ago

Hello Chloe, Thank you for your review. I was saddened to read you were not happy with the mattress you received. I can see that you ordered one of our 23cm deep open coil mattresses which are a popular and supportive choice. With this in mind, I have contacted you today to discuss this further. I look forward to your reply and assisting you with this matter. My apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Took over a week to be delivered, not great quality and not what I was expecting! Frame is seriously low to the point it’s only about 5”of the floor! Very disappointed.”

Helpful Report

Posted 3 years ago

Hello Claire, Thank you for your review. I am sorry to read that you are not happy with the bed frame you have received. I can see you ordered one of our Barcelona LED bed frames which is a low profile bed frame. We do also state the dimensions of the frame on our website to allow you to assess if this frame is right for you. However, I am concerned with the quality issue you have raised so I have contacted you today to discuss this further and obtain more information on the issues you are experiencing. I look forward to assisting you further and resolving this for you. My apologies again for the disappointment this has caused. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

Crazy Price Beds is rated 4.4 based on 1,516 reviews