Crazy Price Beds Reviews

Name: Crazy Price Beds
Address: Beecham Business Park, Northgate, Walsall, Aldridge
Rating: 4.44

4.4 Rating 1,516 Reviews

85 %

of reviewers recommend Crazy Price Beds

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admin@sleepdesign.co.uk

Location:

Beecham Business Park, Northgate, Walsall
Aldridge
WS9 8TZ

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Crazy Price Beds 1 star review on 2nd December 2022

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality wooden slates more than 5 broke without even lasting a few months.”

Helpful Report

Posted 3 years ago

Hello Matt, Thank you for your review. I am so sorry to read that you have had these issues with your order, I can understand how disappointing this must be and sincerely apologise for this. I can see that we are in communication with you via email to resolve this as swiftly and satisfactorily as possible for you, and I have sent a further email to you this afternoon to provide a resolution to this case. My apologies again for the inconvenience this has caused and I look forward to resolving this for you. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Got my bed a week or so ago and has broken 5 times so far do not recommend”

Helpful Report

Posted 3 years ago

Hello Morgan Thank you for bringing this to my attention. I can see you have made no contact with us since delivery advising us of any issues. i have emailed you directly to request images of the fault so i can offer the best solution possible. i look forward to assisting you further. Kind regards Danielle Bishop CPB Experience Team

Posted 3 years ago

“Dreadful quality and poor response to complaint. ie not responding to emails or calls”

Helpful Report

Posted 3 years ago

Hello Sonia, Thank you for your review. I am saddened to read how unhappy you are with the item and service you have received from us, please accept our apologies for this. I can see from your order that we spoke on the phone on Friday and were expecting an email from you with images to ascertain the issues with the item. As yet we have not received this, however, I have contacted you today to resolve this for you and rectify the experience you have had. I look forward to your response and providing a resolution to these issues. Apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“I guarantee that the designer never put this bed together with the pathetic tools provided. Why don't the nuts on the bolts finger tighten to the top instead they turn twice and lock so you need to use a pathetic spanner to turn the nut 90% on to the bolt. Secondly the alen key only just fits into the shallow hole and falls out every turn. Instructions don't give you enough guidance and you will have to undo what you have done at least twice. Bed look is 5/5 but 0/100 for the build. Designer should hang their head in shame”

Helpful Report

Posted 3 years ago

Hello Diane, Thank you so much for sharing your experience. I am very sorry you have encountered these issues. I cannot see that we have received any contact from you regarding the issues you have found. If you would be so kind to contact us at info@crazypricebeds.com, our superb Customer Experience Team will be happy to help in any way. Thank you again for taking the time to share your review. Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“We bought a grey single bed and it arrived with a damaged headboard. We contacted the company straight away and haven't yet received a reply. Poor goods and poor customer service will make us think twice about using this supplier again.”

Helpful Report

Posted 3 years ago

Hello Cirilo i have looked into your order and can see we responded to your email on 14-06-2021, please can you confirm if you have checked your junk or spam inbox for our reply. i will resend the email now to ensure you do receive it. I look forward to assisting you further. Kind regards Danielle Bishop CPB Customer Experience Team

Posted 3 years ago

“The bed and mattresses seem fine, but I was rudely awoken by your delivery driver at 07.15, not the time window from 09.00 as stated, which spoilt the whole experience”

Helpful Report

Posted 3 years ago

Hello Nichola I'm so sorry to hear that your delivery was made before the advised time slot. If there is anything i can do to rectify the experience please let me know. Kind regards Danielle Bishop CPB Customer Experience Team

Posted 3 years ago

“Bed turned up. No bed slats with it! Not happy”

Helpful Report

Posted 3 years ago

Hello Robert I'm sincerely sorry to hear that your bedframe came without slats. I have looked into your order and can see my colleague Rebecca is assisting you in resolving this issue. if there i anything else i can help you with please let me know. Kind regards Danielle Bishop CPB Customer Experience Team

Posted 3 years ago

“The bed arrived damaged. I fitted it together after checking with them. Only for them then to say because I fitted it together they would not take the damaged part away. They were very unhelpful in resolving the problem. And now I have had an email advising if I can not do an on door step swap they still won't swap it out so I need to be another night without a bed for my child”

Helpful Report

Posted 4 years ago

Hi Amanda It has always been our aim to provide the best service to our customers. I am sorry that you didn’t receive the service that you expected. While this is not the norm for our team, I am not going to make excuses because I understand how unpleasant it was to be in such a situation. I understand you are currently in communication with our customer service team to discuss possible solutions. If you are unhappy with the solutions offered to you I will be happy to discuss the situation with you directly. Kind regard Sally Bishop | Head of Customer Experience Team |

Posted 4 years ago

“Over priced didn’t revive the adapter for the plug so had to buy 1 as I got the bed for the main reason to have the lights on the head board for my son who is autistic so when they didn’t work he had a absolute melt down bed was supposed to be white but was off white dirty white had scuffs on the headboard I emailed to complain about everything and I got nothing back shocking will not recommend”

Helpful Report

Posted 4 years ago

Hello Ryan, Thank you so much for your review. Please accept my sincerest apologies regarding the issues you have encountered. I can only apologise you have not received a response to the issues you have described. I have contacted you via email so I can help in anyway I can to resolve this with you. I look forward to us working together to get this sorted. I am very sorry again. Kind regards, Rebecca CPB Customer Experience Team

Posted 4 years ago

“The very worst experience of online buying.”

Helpful Report

Posted 4 years ago

Hello Miriam, Thank you for your review. I am saddened to read how unhappy you are with the service you have received. This is not the experience we wanted for you, and I apologise that the order did result in a collection and refund, rather than the bed frame being enjoyed by the intended recipient. My apologies again for the disappointment and inconvenience this has caused. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 4 years ago

“The bed is very poor I'd like a refund I have sent number of emails to you and not 1 reply from your self the bed is awful Fell apart with in couple weeks”

Helpful Report

Posted 4 years ago

Hello Shuheb, Thank you so much for sharing your review. I am so very sorry you have encountered issues with your new frame. I can see that my colleague has been responding to your emails since we started receiving them from you on Friday 14th May. If you could please respond to our latest response, I would love to help resolve this with you. Kindest Regards, Rebecca CPB Customer Experience Team

Posted 4 years ago

“The picture of the bed I bought showed under bed storage. I emailed you and asked if it did indeed come with the storage drawers. I was told yes it does but guess what, it didn't!”

Helpful Report

Posted 4 years ago

Hello Chris, Thank you so much for sharing your review. I am very sorry that you have been caused inconvenience. I can see that you have ordered our Rostherne frame which is not equipped with a storage option and this does not show on our website. If you would be so kind and email us at info@crazypricebeds.com, I will be happy to help anyway I can regarding this. Kindest regards, Rebecca CPB Customer Experience Team

Posted 4 years ago

“The bed came missing parts and when we put the parts we could together the wood slats snapped nearly all of them are broken cause they’re made from such poor material we’ve ended up resorting to sleeping on a mattress on the floor again the slats are just outside in the bin broken so disappointed 😞”

Helpful Report

Posted 4 years ago

Hello Atlanta, Thank you for your review. I am so very sorry that you have encountered these issues. Unfortunately, I cannot see that we have received any correspondence form you regarding these issues. If you would not mind contacting us at info@crazypricebeds.com, we will be more than happy to help resolve this. Kindest Regards, Rebecca CPB Customer Experience Team

Posted 4 years ago

“The mattres doesn’t even fit a king size bed and it’s so thin”

Helpful Report

Posted 4 years ago

Hello Gary I have looked into your order and I am unable to see any correspondence from you other than a delivery inquiry. In order to assist a customer with any potential issues they may have we do need to be made aware of the problem in order for us to reach a suitable outcome. I will email you directly to discuss this in more detail and gain the information we need to address the situation. Kind regards Sally Bishop | Head of Customer Experience Team |

Posted 4 years ago

“Before buy the metal bed frame you must check what is the bolts colour, I have stainless steel bolts for black frame. Before sale frame price was nearly £400, I paid nearly £200. £150 is enough. Customer service in this case - useless. On ebay you can buy black colour bolts.”

Helpful Report

Posted 4 years ago

Hello Janis, Thank you for your review. I am very sorry that you have had this experience shopping with us. The photos on our website do show that the bolts on the York bed frame are silver. If you would like to contact us at info@crazypricebeds.com, I will be more than happy to help resolve this in some way with you. I look forward to hearing form you. Kindest regards, Rebecca CPB Customer Experience Team

Posted 4 years ago

“This bed is absolutely appalling me and my partner tried to build this and once everything was set at built we put the mattesss on top and the whole bed fell apart we have had family members trying to fix it and they can’t so I would not recommend this place”

Helpful Report

Posted 4 years ago

Hello Rachel, Thank you for your review. I am saddened to read of the issues you have experienced with your bed frame, I can appreciate how disappointing this would be and sincerely apologise for this. I have contacted you today to discuss this further but was unable to reach you on the phone. I have also sent you an email regarding your order, so look forward to your reply and resolving this matter for you swiftly. My apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 4 years ago

“Terrible service. Radio silence as soon as order placed. No response to emails asking for an update, after weeks of wonderingwhen bed would arrive. Now pursuing refund”

Helpful Report

Posted 4 years ago

Hello Emily I am so sorry to hear you had such a poor experience with our previous carrier. I can see our customer experience team has been in communication with you and your order has now been delivered with our new chosen method of delivery. Should you require any further assistance please do not hesitate to contact our team directly for immediate assistance? Sally Bishop | Head of Customer Experience Team |

Posted 4 years ago

“Still waiting on ma bed said would be here 3 days ago still waiting and waiting and waiting Good costumer service”

Helpful Report

Posted 4 years ago

Hello Jamie, Thank you for your review. I am sorry to read of the delay in receiving your order but having tracked the order I am pleased to see that this has now been delivered. We'd love the opportunity to rectify this experience for you, so I have contacted you this afternoon to discuss this further. My apologies for the inconvenience this has caused. Thanks again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 4 years ago

“I ordered my bed nearly 3 weeks ago. Was told it would be here within 7 days still not arrived and no message to explain why, where or when?”

Helpful Report

Posted 4 years ago

Hello Shelley Thank you for contacting us and bring this to my attention. I can see your order has been dispatched via our third-party couriers and has been scanned into the local collection depot within XDP's network. Your order is now in transit to your local delivery depot from there it will be routed out for delivery. I will contact you privately to confirm your tracking information and to discuss how I can rectify the experience you have had so far. Kind regards Danielle Bishop CPB-Customer Experience Team

Posted 4 years ago

“Awful quality. Mattress is atrocious. Customer service even worse.”

Helpful Report

Posted 4 years ago

Hello Katie, Thank you for taking the time to share your review. I am very sorry that you are not happy with your new mattress. If there is a fault of any kind, please do contact us at info@crazypricebed.com so we can help resolve this with you. I also apologise that you feel you have not received great customer service. This is not something we take lightly and definitely not the experience we aim for our customers. I apologise again Katie, I hope to hear from you soon so we may resolve this with you. Kind regards, Rebecca CPB Customer Experience Team

Posted 4 years ago

Crazy Price Beds is rated 4.4 based on 1,516 reviews