Crazy Price Beds Reviews

Name: Crazy Price Beds
Address: Beecham Business Park, Northgate, Walsall, Aldridge
Rating: 4.44

4.4 Rating 1,516 Reviews

85 %

of reviewers recommend Crazy Price Beds

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Location:

Beecham Business Park, Northgate, Walsall
Aldridge
WS9 8TZ

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Crazy Price Beds 1 star review on 2nd December 2022

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Get what you pay for. Firstly, the delivery driver called me a day before my delivery date to say he was in the area and wanted to deliver my bed. I agreed but as I was about 10 minutes away, and as he wasn't due for another 24 hours, he agreed to wait. However, upon arriving home, he was not waiting and trying to get in touch with him I assumed he was going to come the following day as originally scheduled. It wasn't until that night, I took the bins out to find I couldn't get into my gate. Then, to my amazement, the delivery driver and THREW it over my back gate. Luckily it wasn't raining that day and the bins needing taking out or I would have never saw it. I then tried to get in touch with crazy price beds but the phone just keeps ringing an no one answers. The bed, doesn't appear to be damaged. However, we have had the bed a little over a month now and the wood has already started to slip. Overall, I think I will having having a second thought about buying a bed from here again. I have also feedback my experience with family and friends who would also second guess ordering from here.”

Helpful Report

Posted 3 years ago

Hello Scott, Thank you so much for taking the time to share your experience. I am truly very sorry you have encountered the issues stated, I would really love the opportunity to help turn this around. I cannot see that we have received any correspondence from you via the email address linked to your order. If you could please email us at info@crazypricebeds.com, I would really like to better your experience. I look forward to hearing from you Scott, thank you again for taking the time to share your review. Kind regards, Rebecca Wbester CPB Customer Experience Team

Posted 3 years ago

“Quality of bed is very good. Shame the bottom part of bed came with a small rip in fabric”

Helpful Report

Posted 3 years ago

Hello Gemma, Thank you so much for taking the time to share your review. I am so happy you love your frame however I am very saddened that you have encountered this issue. I cannot see that we have received any correspondence from you from the email address linked to your order. I you could please contact us at info@crazypricebeds.com, I would really like to help resolve this with you. Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“Great fast delivery”

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Posted 3 years ago

Thank you so much for this wonderful review! I am so chuffed that you have had such a pleasant experience. This is definitely the service we aim for and I am so happy you got to experience this. Thank you again & Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“Nice bed. Sold as small double. Purchased small double mattress which is too big. So not sure this bed is uk sizing?”

Helpful Report

Posted 3 years ago

Hey Sam, we are glad you like the Bed! Just to let you know, all of our Bed Frames are sized to UK sizing. Thanks for shopping with Crazy Price Beds! - Jamie Martin, Customer Service Facilitator.

Posted 3 years ago

“The beds look really nice, but one of the beds came with 2 holes out of 4 on the decorative tops of the headboard and the footboard that would not line up with the holes on the main pieces. They are still functional, but kept together with just 2 screws rather than 4.”

Helpful Report

Posted 3 years ago

Hello Tatyana, Thank you for your review. I am so sorry to read you have had these issues with your bed frame, this is not what we would expect of the frame for you. I have contacted you today to discuss how we can resolve this matter for you and rectify the experience you have had. I look forward to resolving this case for you to your satisfaction. Thanks again and Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“Bed is good but delivery lied about what time it would come and I had to wait 4 days longer due to driver not arriving, but on the second attempt they came at the time provided.”

Helpful Report

Posted 3 years ago

Hello Maciah, Thank you for your review. I am so sorry to read that you had these issues with your delivery, I can see that your first delivery attempt on 04/10 failed due to there being no one home to take the delivery, however, I am pleased to see that the second attempt was successfully made and that you like your new bed frame. Please let us know if there is anything else we can help with and we'll be happy to assist. Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“Our bed arrived quickly however there were lots of parts missing. We are still awaiting spare parts over a week later which is very disappointing. Hopefully they will arrive soon.”

Helpful Report

Posted 3 years ago

Hello Lisa, Thank you for your review. I am pleased to read that your order arrived quickly, but sorry to see that you had these issues with missing parts. Looking into the order further I can see that we have re-dispatched the missing parts to you and these will be arriving in the next day or two. I am so sorry for the inconvenience this has caused and please do not hesitate to let me know if there is anything else I can help with and I'll be happy to assist. Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“The base keep falling down all the time. I don't know how I'm going to manage this”

Helpful Report

Posted 3 years ago

Hello Kiptieu, Thank you for your review. I am so sorry that you are having these issues with your bed frame, I can understand that this would be disappointing and inconvenient for you. I am keen to resolve this for you as quickly as possible, so I have reached out to you today to get the ball rolling on fixing this issue. I look forward to rectifying this problem and the experience you have had with us, to your satisfaction. Apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“It's ok but could be better”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to read that your experience with us could have been better. We'd love the chance to rectify this for you, so would really appreciate it if you could reach out to us at info@crazypricebeds.com, so that we can resolve any issues you have as quickly as possible. Thank you and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Regret this product is NOT for the faint-hearted with regard to ‘putting it together’. You need an expert joiner with the right tools- even though you said ‘flat-pack’ you ought to advertise it much more clearly!”

Helpful Report

Posted 3 years ago

Hello Julia, Thank you for your review. I am sorry to read you had issues with the assembly of your bed frame, they are designed to be assembled at home and so should not require the level of expertise you advise. However, I have reached out to you today to see how best we can help with this and establish why you may have had these problems. I do apologise for the inconvenience this has caused you. Thanks again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“It's a nice bed but always keep.poping out”

Helpful Report

Posted 3 years ago

Hello Leanne, Thank you for your review. I am sorry to read you have this issue with your bed frame, I can appreciate that this is disappointing and I do apologise for this. I am pleased to see that you do like your new bed, however, I have reached out to you today to discuss how we can resolve the problems you are having and help rectify this experience for you. My apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Well, it’s an ok bed for the price but I have had some issues. That wooden supports are flimsy and I’ve had to repair several plus the fact the lifter and release frame to use the storage underneath doesn’t work. I am still waiting for them to respond about that issue”

Helpful Report

Posted 3 years ago

Hello Sammie, Thank you for your review. I am sorry to read you have had these issues with your bed frame, I can appreciate that this is very disappointing and I sincerely apologise for this. I have reached out to you today to discuss how we can resolve this for you and how we can rectify this experience for you. I look forward to providing a suitable resolution to these issues so that you can enjoy your frame as it was intended. My apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“The bed came in several parcels. The instructions were in diagrammatic form. They were fairly easy to understand although I had to use some ingeniuty. However, at the end I was perplexed by the counterweights. Although I can see where they should be attached but cannot see how they work. In addition there was no explanation on how the "IR Controller" works and what it is supposed to do. I would welcome clarification.”

Helpful Report

Posted 3 years ago

Hello Patrick, Thank you for your review. I am sorry to read you have had some issues with the assembly of your bed frame, I have reached out to you today to provide some further assistance on this matter. We do take on board all feedback with regards to our items and the instructions, and I have referred this review to my product specialists. In the meantime, please do not hesitate to come back to me if you are still having issues with assembly and I'll be happy to provide additional help. Thanks again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“First delivery attempt cancelled due to lorry in RTA…can’t be helped . Second attempt arrived very late after estimated time . No instructions with bed no holes drilled for slates . Bed isn’t good very creaky but I can’t be bothered to return now and be without a bed again. Given £15 goodwill gesture.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I was sorry to read of the issue you had with your delivery and the item when this was received. I can appreciate that this was very disappointing and I cannot apologise enough that you had these problems. I am pleased to read that we were able to resolve this amicably for you with a partial refund as a gesture of goodwill for these issues, however, please do not hesitate to reach out again if there is anything further we can assist with. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“I ordered a single bed and mattress and secured a delivery date. My parents waited in to take delivery for me until after the allotted time slot - no bed and no message or phone call. Eventually I got to speak to an advisor who told me that my order wouldn’t be delivered that day because the packaging had been badly damaged on the delivery van so they would be taking it back. I was given a new delivery date . I had to wait another week as they were ‘so busy’ and an ‘extra driver was to be brought in’ so that I could have my bed delivered. On delivery day, I waited in until the end of the allotted time slot…… no delivery and no phone call! Again I phoned, I was told that the driver had failed to collect my items that morning so I wouldn’t be getting my delivery that day either ! By this time I was understandably very frustrated and on the verge of cancelling the order. Eventually, after several more conversations with an advisor, my bed was delivered 2 days later. I was told that I would get a phone call to discuss compensation by way of a partial refund , for the inconvenience I had been caused. That was a couple of weeks ago and as yet I have had no phone call. Very disappointing service. On a positive note, I am very pleased with the bed itself and the mattress too. The bed was straightforward to assemble , looks lovely and is good quality. Such a shame the poor service let them down .”

Helpful Report

Posted 3 years ago

Hello Christine, Thank you for your review. I am saddened to read of the experience you have had with us and the issues you faced during delivery. This is not the experience we wanted for you, nor the level of service we pride ourselves on. We value your business and your trust and we wish we’d never put you in this situation. We are doing a full audit to diagnose the problem and repair the process to ensure you or any future customers don’t have to go through anything like this again. I have reached out to you via the details on the order to discuss the partial refund we can provide to rectify the inconveniences you have been caused. I look forward to resolving this case to your satisfaction and restoring your relationship with us. Apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Everything regarding delivery and ordering online was easy, so no issues at all from that aspect. The only disappointing thing was the bed frame toe board orb is damaged, the sphere is flat on one side, okay not a massive thing so after building the bed we didn't want to have to strip it all down again so we decided not to say anything, but somewhere the frame as been damaged, to be fair there was no sign of damage on the box.”

Helpful Report

Posted 3 years ago

Hello Jane, Thank you for your review. I am so sorry to read that your order was delivered with damage to the decorative ball on the footboard. I can appreciate that this is disappointing and we sincerely apologise that this has happened. I have reached out to you at the details on the order, to see how we can rectify this experience for you and resolve the issue with the damage to the bed frame. I look forward to rectifying this issue for you and restoring our relationship with you. My apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Lovely bed worth the money and easy to put together. Only complaint is the delivery they dump it on you as I live in a flat with a lift it was hard to move a box with out the others getting pinched.”

Helpful Report

Posted 3 years ago

Hello Mandy Thank you for your wonderful comments regarding the bedframe. All our delivery information is available online before purchase, I'm sorry we did not meet your desired expectations. If there is anything else i can help you with please let me know. Kind regards Danielle Bishop CPB Customer Experience Team

Posted 3 years ago

“Bed is fine. Very disappointed with the delivery. Unable to accept delivery so phoned and delivery cancelled and rebooted 7 days later. However delivery made on original date and left outside in tbe rain squashing plants in a flower bed Box damaged”

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Posted 3 years ago

Hello Peter, Thank you for your review. I am sorry to read your delivery experience did not go smoothly, I can understand how disappointing this must be and I sincerely apologise for this. From the images you have provided, I can see there were multiple damages to the packaging, so I have reached out to you today to discuss this further and rectify this experience for you. I look forward to resolving this case for you to your satisfaction, and I offer my apologies again for any inconvenience this has caused. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Lovely bed pity the gas lift doesn’t work, contacted the company and still waiting for a reply”

Helpful Report

Posted 3 years ago

Hello Helen, Thank you for your review. I am so pleased to read you love your bed, but I am sorry that the gas lift on your bed is not working, I have checked our records and cannot see that we have received any communication from you via the details on the order. However, I have reached out to you today at your email address, to get this resolved for you. I do apologise for any inconvenience this has caused and I look forward to rectifying this issue for you without delay. Apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Bed was a little chipped but overall quality was good.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am sorry to read that the bed was received with some chips present, however, I am pleased to read that you are happy with the quality of the item overall. I have reached out to you today to see how we can resolve the issues with the item and look forward to resolving this for you and rectifying the experience you have had with us. / Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

Crazy Price Beds is rated 4.4 based on 1,516 reviews