Crazy Price Beds Reviews

Name: Crazy Price Beds
Address: Beecham Business Park, Northgate, Walsall, Aldridge
Rating: 4.44

4.4 Rating 1,516 Reviews

85 %

of reviewers recommend Crazy Price Beds

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Location:

Beecham Business Park, Northgate, Walsall
Aldridge
WS9 8TZ

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Crazy Price Beds 1 star review on 2nd December 2022

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tory was a polite and cheerful deliverer BUT received a text at 4.30 pm on the Friday telling me you would deliver between 10.00 and 14.00 next day. Tried immediately to phone to rearrange but got no reply. We were away but at great inconvenience drove back to receive item. One annoyed customer. Much too short notice. Happy with item.”

Helpful Report

Posted 3 years ago

Hello Julia, Thank you for your review. I am sorry to read of the inconvenience caused by the delivery arrangements. We do send out the delivery notifications 24 hours in advance, however, I sincerely apologise that this was not the case on this occasion. I can appreciate how disappointing this would have been, especially as you were unable to reach us - as our offices close at 4pm on Friday's, unfortunately, we would have missed your call at this time. I will pass your feedback to our transport team to ensure that our notifications are being sent and received as they should be. I am very pleased to read that you are happy with your order though and that Troy did a marvellous job on your delivery too. He'll be so happy when I share your lovely comments with him. My apologies again for the inconvenience caused and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Can't fault the company, i emailed with a few questions regarding the bed before i purchased and they replied promptly. They kept me informed of the delivery all they way through.”

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Posted 3 years ago

Hi Chris, Thank you for your review! I am so pleased to read we were able to answer your pre-purchase queries so quickly, and that this resulted in you ordering from us! It's brilliant to see that you were kept updated through your delivery and I know our driver will be chuffed to bits to read your comments when I share them with him! Thanks again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Came in 5 days I have put them.up there's spaces where the paint hasn't covered the wood so not happy no covers to hide the screws and the side bits of wood don't fit correctly”

Helpful Report

Posted 3 years ago

Hello Sarah, Thank you for your review. I am sorry to read that you have had these problems with your item, please accept our apologies for this. This is not what we wanted for you and I am saddened that this is the experience you have had with us. I have reached out to you today to discuss this further and resolve the issues you are experiencing. I look forward to rectifying this experience for you and restoring your faith in us. Apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“It's a very sturdy daybed and easy to put together and was a good price compared to another site it was on. I wanted to use it as a sofa come bed as per the description but I have to say it's quite high off the ground, when you sit on it your feet are way off the ground. If I'd realised this I probably wouldn't have bought it and just gone for a standard single bed. You can't tell how high it is from the website photos. But having put it all together I can't be bothered to dismantle it and you have to pay to return it if you change your mind. Maybe over time I'll get used to how high it is. Other than this delivery was on the day, actually arrived 30 mins early which was great as it was a morning slot and didn't have to wait around.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am sorry to read that you are disappointed with the height of the mattress platform, we do include the measurements of the frame on our item page to aid in item selection. However, I will pass your feedback to our product team for their reference. However, I am pleased to read that your order arrived quickly and delivery on the day went without a hitch, as well as the item being sturdy and assembly being a breeze! Please do not hesitate to reach out if there is anything else I can help with. Kind Regards, Danielle Bruce | CPB Customer Experience Team

Posted 3 years ago

“Bed itself is great, except for the smell which is still very strong after a week. It however was not a smooth process getting it. When it arrived there was damage to the side which customer services refunded some money when I eventually got a response via email. When assembling the bed it was missing pieces which I tried to phone to get resolved. No one answered the 10 times I called so emailed and they were dispatched for delivery a few days later.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am saddened to read of the poor experience you have had with us, this is certainly not what we wanted for you and I am so very sorry that this has happened. It is never our intention to cause any inconvenience to our customers, and I cannot apologise enough that you had such trouble getting in touch with us as well as the issues with your order. I can understand how frustrating this whole situation must be and we deeply regret that you have been put in this position. I am pleased to read that we were able to resolve the issue for you and hope this went some way to rectify this experience and rebuild your trust in us. My sincere apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“The bed frame we ordered is perfect for our little boy. However the memory foam mattress we purchased with the frame is absolutely horrific. The worst quality mattress ever, it’s shocking. Our 2 year old has cerebral palsy so it’s important to have a good mattress, however the mattress is not fit for purpose. Wouldn’t recommend.”

Helpful Report

Posted 3 years ago

Hello Rebecca, Thank you for your review. I am pleased to read that the new bed is perfect for your little boy but sorry to see you are having issues with the mattress. I can appreciate that this is very inconvenient especially considering how important it is that your little one has a good quality supportive mattress - I sincerely apologise for the issues with the mattress. With this in mind, I have contacted you today so that we can discuss how we can resolve this for you, and get the ball rolling on sorting this out for you as quickly as possible. I look forward to providing a speedy resolution to your case. Apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“CANT FAULT ON CUSTOMER SERVICE. Very Helpful,Quick Response,10/10”

Helpful Report

Posted 3 years ago

Hi Louise, Thank you for your super review! I am so pleased to read how happy you are with the service you have received - we pride ourselves on our fantastic service levels and it's brilliant to read you would rate us 10 out of 10! Please let us know if there is anything else we can help with and we'll be happy to assist. Thanks again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Bed looks great, but the screw holes in the bed were not of the right size and had to drill these bigger!”

Helpful Report

Posted 3 years ago

Hello Antony, Thank you so much for taking the time to share your review! I am very sorry you experienced an issue with your frame. To ensure we can do all we can to help resolve any issues and keep your warranty in tact, we do advise we are made aware of any issues to to with the structure of the frame if these are found. I am very happy you have managed to resolve this, however, if you are all concerned at all please contact us at info@crazypricebeds.com and we will be more than happy to help where we can. Thank you again for your wonderful review, I am delighted you love the frame :) Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“Nice-looking bed and nice price, but I suppose you get what you pay for. We needed to reinforce it.”

Helpful Report

Posted 3 years ago

Hello Hilary Thank you for your comments on your recent order. I'm delighted to hear that you are pleased with the overall look of the bed. I have emailed you directly for more information as to the reinforcing of the bedframe to see if there is anything I can do to rectify this. I look forward to hearing back from you. Kind regards Danielle Bishop CPB Customer Experience Team

Posted 3 years ago

“When the beds arrived and i opened the box the quality was poor and also was damaged lots of scratches on them. The stile is perfect and my children still enjoying it and having lots of fun just the quality is poor.”

Helpful Report

Posted 3 years ago

Hello Valdrin, Thank you for your review. I am pleased to read that your children are enjoying their new bed frames but so sorry to see that they arrived with parts damaged. I can see that we are corresponding via email to resolve this for you, and we have replied to your email this morning to offer a resolution to this issue. I do apologise for the disappointment and inconvenience this has caused, and I look forward to resolving this for you. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“It would have been nice if the bed had been delivered to my flat and if it had originally come with instructions.”

Helpful Report

Posted 3 years ago

Hello Keith, Thank you for taking the time to share your review. I am very sorry you were missing your assembly instructions, please contact us at info@crazypricebeds.com and we will be happy to provide a copy for you. We do advise on our website that the drivers will make delivery to the door of the building only, so I am sorry we were not able to deliver to your flat door. Thank you again for taking the time to share your review. Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“I found the website unintuitive and struggled to make the purchase. In trying to complete the transaction, response to an email enquiry took over 24 hours to get an answer which was not helpful anyway. Received an acknowledgement of order which said delivery information would come soon. After a phone call on 3rd day after, finally got some information about the delivery which was the full 5 days after purchase. The delivery driver was actually very helpful and certainly the best part of the experience. The bed itself is a nice bed but the spanner supplied to do the assembly was so thin and flimsy it was difficult to hold and kept slipping off the nuts. All in all not an experience I want to repeat.”

Helpful Report

Posted 3 years ago

Hello Eunice Thank you for sharing your experience. I will pass on your comments regarding our website to our marketing team. I have looked into your order and can see we have received no emails from you using the email address on the order, please can you advise if an alternative email address was used? We aim to deliver within 5 working days as stated on our website, your order was placed on 23/06/21 and delivered within 4 working days on 29/06/2021. I'm sorry you did not enjoy your experience with us if there is anything i can do to rectify this please let me know. Kind regards Danielle Bishop CPB Customer Experience Team

Posted 3 years ago

“Great ordering and prompt delivery The bed is fab buy the mattress was damaged on arrival but no ability to contact to gain replacement or part refund ... Its very comfy and my son loves the bed just disappointed with big black mark”

Helpful Report

Posted 3 years ago

Hello Bernie, Thank you for your review. I am sorry to read that you received your mattress damaged, I can understand this would be disappointing and I sincerely apologise for this. I have contacted you today to move forward with a resolution to this issue for you. I am pleased to read that your son loves his new bed though and your order arrived quickly. I look forward to your response and resolving this matter for you as quickly as possible. Apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Arrived within the time stated, bed itself isn't the strongest and our king size mattress is a squeeze to fit on the frame, the slats that came with the bed are 2 sets of singles?? So we had to use the full size slats off the old bed . Not worth the money really considering I could have got a second hand solid oak one for less”

Helpful Report

Posted 3 years ago

Hello there, Thank you so much for sharing your review. I am very happy you received your order within our advised time frame, however I am very saddened that you have encountered these issues with your frame. If you would be so kind to email us at info@crazypricebeds, we would be delighted to help resolve this for you. I apologise again for this issue. Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“I am pleased with the bed but it came down in price by £30 before my order was delivered and I was disappointed CPB wouldn't refund the difference. They suggested I decline the delivery, wait for a refund and purchase again which is such a waste of time, money and resources I didn't bother.”

Helpful Report

Posted 3 years ago

Hello Eleri Thank you for your review. I'm sorry to hear you missed the start of our sale this is really unfortunate. I have contacted you directly to see if i can offer a solution so your experience with us is overall brilliant. I look forward to talking with you further. Kind regards Danielle Bishop | Customer Experience Team | Crazy Price Beds a division of Sleep Design Ltd.

Posted 3 years ago

“Firstly - any human interaction was exceptional. Fast responses, positive vibes from emails, the delivery guy Colin C was lovely and prompt. Couldn’t ask for more in that aspect. The bed frame came damaged. It’s not packed well enough. I got a metal frame and it’s got really bad cosmetic damage on it in multiple places (I’ve shown 3 but there’s more). I feel the first partial refund offer wasn’t enough to suffice for what should be a new frame which came looking worse than my old frame of 6 years. However the CS team were more than happy to discuss which is nice. A replacement was later offered but I was honestly a bit tired of it. I didn’t want to repack half the frame for an exchange. I’d had the bed for a week by then. It was meant to be a lovely new frame for our brand new flat and instead it looks like something I got off a marketplace. Overall. Disappointing product, however the people are lovely. Wouldn’t recommend for the energy required to correct anything if it went wrong, or for how my product looks.”

Helpful Report

Posted 4 years ago

Dear Amy, It has always been our aim to provide the best service to our customers. I am sorry that you didn’t receive the service that you expected. While this is not the norm for our team, I am not going to make excuses because I understand how unpleasant it must be in such a situation. Please allow me to apologize and to solve the problem. I will ensure you receive a call to discuss possible solutions. Thank you. Kind regards Sally Bishop | Head of Customer Experience Team |

Posted 4 years ago

“Ordered the day bed as it was exactly what I was after and couldn't find it anywhere else, I wasn't particularly bothered about the price. Delivery was excellent but it wasn't until we were on the final assembly pieces that one piece began to crack and noticed other marks on other pieces. A little bit disappointing”

Helpful Report

Posted 4 years ago

Hello Steph, Thank you for your review. I am so very sorry you have encountered these issues with your frame. I cannot see that we have received any correspondence from you regarding this, if you could please contact us at info@crazypricebeds.com, I will be more than happy to help resolve this for you. I am very happy you had a great experience with our delivery service, Our Transport team will be very chuffed to hear about this. I look forward to hearing from you Steph. Kind regards, Rebecca CPB customer Experience Team

Posted 4 years ago

“I had no idea that when it said self assembly it would be that much. You even had to put wooden plugs in to the pieces that go on back and sides. I was in my own and took quite a few hours to do. There was only one screw missing so I glued the end piece which was ok.bed had a few scuff marks which appears to have been repacked. It seems sturdy enough and is for a spare room. If it was for everyday use I would have saved some more and gone for higher priced bed that might have been more solid and easier to put together”

Helpful Report

Posted 4 years ago

Hello Nichola I have looked into your order and can see no contact has been made to us to advise of any missing items or issues with the finish of the bed frame. I have emailed you directly to resolve this situation. I look forward to assisting you further. If there is anything else I can help you with please let me know. Kind regards Danielle Bishop| Customer Experience Team

Posted 4 years ago

“Was bought for grandchild for birthday,so it's not been opened as yet,but am sure will love it,when opens it”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. Should you need any assistance once you open and assemble your purchase please do not hesitate to contact us directly and we will aim to resolve any issues you have as quickly as possible. Sally Bishop | Head of Customer Experience Team |

Posted 4 years ago

“Shabby quality but it is cheap so can’t expect much else. Delivery driver was very rude and left me to carry up 2 flights of stairs by myself heavily pregnant when my delivery information said it would be delivered to my door and no further! But it’s very comfy”

Helpful Report

Posted 4 years ago

Hello Nicola, Thank you for your review. I am saddened to read that you are so unhappy with the service and quality of the new bed you have received. Our delivery drivers are only permitted to make deliveries to the front door of a property, in the case of apartment buildings this is to the ground floor main entrance. We never like to see our customers disappointed, and would love the chance to rectify this experience for you so I have contacted you today to discuss this further and look forward to resolving this for you. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 4 years ago

Crazy Price Beds is rated 4.4 based on 1,516 reviews