“I won a crossbow in the advent calendar competition. When I rang to claim my prize the call handler/employee was so kind and helpful
And said if I needed any help or advice to ring back. Passed security and the crossbow arrived promptly and can’t wait to try it. I like the fact that even as a entry level bow I can upgrade it if required”
Thank you so much for taking the time to leave a review — and congratulations again on winning the crossbow!
We’re really pleased to hear that our team were kind and helpful, that delivery was prompt.
If there’s anything at all we could have done to make your experience a 5-star one, we’d genuinely love to hear your feedback. Please don’t hesitate to get in touch — we’re always happy to help and always looking to improve.
Happy shooting, and enjoy your new crossbow!
“Having never had a crossbow before I needed advice. I found them to be very helpful and not in a rush to get me off the phone. They explained things that I could understand and wasn't rushed into buying. I will definitely deal with them again. Thank you”
“Crossbow arrived damaged, by suspect Royal Mail - unvan, ununiform.
Trading Standards 14-day letter to Oldham address arrived at Manchester Sorting Office, and, apparently remains .... somewhere to this day. Signed For Recorded - £5.60, put in claim, no reply or refund.
Could not contact by phone.
Damage is minor and could be rectified by a 10 Euros part.
So, the crossbow is unusable, safely; and would be dangerous, risk of injur, if used.”
In the interest of clarity and transparency:
This customer purchased a Steambow crossbow from us and reported that it was faulty on receipt. We responded immediately and offered a full resolution by providing a free returns label and clear instructions so the item could be safely returned for inspection.
This return was declined by the customer and he raised a chargeback instead. As the payment dispute is currently ongoing, we are unable to provide further support until the process has been formally concluded.
“Was very pleased with our order.
It came when we were told, packaged very well.
Spoke to Calvin on the phone and email very efficient and polite.
Overall extremely pleased.”
“A lovely bit of kit for the money. The team were very helpful talking me through how to take a picture of my driving licence and send an email to prove my age. Iam not exactly tech savvy so thanks for the helping hand”
“Very good site. Shipped out pronto. Dealt with tactical archery, superguns. Peppers uk etc etc. none shipped out as quick, huge range and decent priced. I’ll be using again”
“Good selection of quality bolts, good price and delivered within the stared time, very happy with the service and would buy from Crossbows.co.uk again.”
