“Crossbow arrived damaged, by suspect Royal Mail - unvan, ununiform.
Trading Standards 14-day letter to Oldham address arrived at Manchester Sorting Office, and, apparently remains .... somewhere to this day. Signed For Recorded - £5.60, put in claim, no reply or refund.
Could not contact by phone.
Damage is minor and could be rectified by a 10 Euros part.
So, the crossbow is unusable, safely; and would be dangerous, risk of injur, if used.”
In the interest of clarity and transparency:
This customer purchased a Steambow crossbow from us and reported that it was faulty on receipt. We responded immediately and offered a full resolution by providing a free returns label and clear instructions so the item could be safely returned for inspection.
This return was declined by the customer and he raised a chargeback instead. As the payment dispute is currently ongoing, we are unable to provide further support until the process has been formally concluded.
“Was very pleased with our order.
It came when we were told, packaged very well.
Spoke to Calvin on the phone and email very efficient and polite.
Overall extremely pleased.”
“A lovely bit of kit for the money. The team were very helpful talking me through how to take a picture of my driving licence and send an email to prove my age. Iam not exactly tech savvy so thanks for the helping hand”
“Very good site. Shipped out pronto. Dealt with tactical archery, superguns. Peppers uk etc etc. none shipped out as quick, huge range and decent priced. I’ll be using again”
“Good selection of quality bolts, good price and delivered within the stared time, very happy with the service and would buy from Crossbows.co.uk again.”
“Amazing service from this trustworthy company from start to delivery. Would definitely recommend to anyone and will definitely be buying from them again”
