“I never order clothes online because it's usually disastrous. Not with these guys. The pants I ordered fit perfect. The quality of the pants is good. Thick, not thin, they've got some weight to them. It was identical to the picture. I've found my store!”
“If there was an option to give zero stars, Culture Kings would be the prime candidate. My experience with their customer service has been nothing short of a complete and utter nightmare. I reached out to them for a simple request: to ship my order to Bulgaria, which they assured me was possible. But in a turn of events that feels like a bad joke, my order ended up being sent to Miami — a place I have no connection to.
The horror began when I tried to rectify this egregious mistake. Culture Kings' customer support might as well be a ghost service because all my urgent emails and messages might have gone into a black hole. Their response time is atrociously slow, and when they do find the time to grace you with a reply, it's nothing but unhelpful, templated responses that do nothing to address the situation at hand.
But it gets worse. Not only did they fail to correct the delivery address, but they also left me completely in the lurch, ignoring my pleas for help. The lack of accountability is staggering. It's as if once they have your money, you cease to exist for them. Their support is an illusion, a faint promise of help that never materializes.
I have been patient, I have been persistent, but Culture Kings has been consistently appalling. They've transformed online shopping from a convenience into a convoluted catastrophe. Their disregard for customer satisfaction is blatant, and their incompetency is on full display.
To anyone considering shopping with Culture Kings: run the other way. Save your money, save your time, and spare yourself from the inevitable frustration that comes with dealing with this company. They're not just a letdown; they're a masterclass in how to be the worst. Culture Kings is not just dropping the ball; they're throwing it into the abyss of customer service failures.
Do yourself a favor and find a retailer that respects its customers and understands the basics of e-commerce. Culture Kings clearly doesn't. Scammers is a term I don't use lightly, but how else can you describe a company that takes your money and offers you a headache in return?”
“Bought a 2XL batman forever shirt that is similar to the one I had in around 1995, I assume it is a style choice but as a big person the shirt was made of hard material that my shoulders are too large to fit comfortably in so it feels weird wearing and the neck is pushed right to the edge of my neck. I will probably cut the sleaves off and cut out the neck to wear while lounging, working out or cleaning.
I will say the design is good, it looks very cool... it just sadly is uncomfortable for me, and for the price it is a bit too much of a bad situation to give it a good review.”
“Got sent a shirt that was damaged. contact customer support and 4 business days later I've gotten no response despite providing all information they asked for. They sure will spam you with promos and new drops but good luck if you need customer support - it's non-existent. I wish I could say this was my first negative experience with culture kings. This site wont let me upload the picture of damage or you'd see it.”
“Hello. Order CKUS1386802. I PURCHASED A TSHIRT SIZE XL. ON WEBSITE SAID GO A SIZE UP BECAUSE IT RUN SMALL. TSHIRT WAS GIANT IT CAN FIT TWO OF ME EASILY. I TRIED TO RETURN IT AND YOU ONLY OFFERED PARTIAL REFUND. COME ON YOU CAN DO BETTER THAN THAT”
“We purchased an item from Culture Kings at the forum shops and received the incorrect item, the item purchased was a piece of jewelry. We tried on the one we chose and the girl who's name is Mars put the one we tried on back on display and provided us a boxed new item. We did not think twice to assure the one we wanted was in the box because we thought the employee was able to do a simple transaction without error. WRONG! I have been emailing customer support to rectify the situation and I was asked to go to the store and return the Item. Please answer how that will work when I am in TEXAS!! This experience has been horrible and I have come to the conclusion with how excited I was to be able to finally go to the store that Culture Kings does not care about their customers and only cares about profit. I understand profit is everyone's goal, but customers are just as important. culture kings has failed us 100%!”
“Dont buy from here! I called and emailed multiple times to get my order order number for a return. If you pay with apple pay you dont get any conformation # or tracking number. Not sure why that have phone because no one picks up. ( I called during there business hours.) I also SMS, no no one has replied. EMail x3 and finally got a reply. She told to me check my junk mail "really now, I did". I paid a total of $103.41 for a shirt that cost $84.99. My return credit was$92.53 I have to pay for the shipping cost of 6.95 for the return and I will be refunded $85.58.Hmmm where is the rest of my money disappear too? Dishonest business here. Issued 3/23/23”
“Say clear of this place do not order from these guys bought the ducks sweater. Sweater came to 205 dollars out of my account. Then when it finally showed up I was hot with 50 more dollars at Canada post . For 255 dollars the quality should be a lot better .”
“Bought a necklace for a Christmas Present and it had a huge black blemish on the chain
I thought the Culture King branding was good quality apparently NOT
I'm so embarrassed and yet to receive store credit
Customer Service not existent once they have your money”
“Worst online experience and no customer support little service. Error on website . Shoes clearly $99.95 I was charged &129.95. Tried to call, email, chat. Still have not had a return phone call. Poor service poor experience.”
“Absolutely terrible. Sent me the wrong hat.. after 6 days of constantly trying to connect with someone they send me a shipping label to send it back. Guess I’m getting a refund and not the hat I ordered. Waste of time and money. Customer service nightmare on top of that. So I now get to make a trip to the post office to return the wrong hat… to even get a refund for their mistake. Absolute worse company I’ve ever ordered from.”
“This is a terribly run and operated company. Like many people, I wish I had read reviews before ordering from the company. It is impossible to get a hold of anyone, and they use the sorry excuse that it's the holidays. If a company is not prepared for the traffic of holiday calls and emails they should not be in business. As many, say their order says it was shipped and delivered, but never received. I feel like this is some kind of scam that they run. I have contacted both DHL and USPS, and of course everyone is passing the book and no one is taking responsibility. It is impossible to get help from culture Kings for anything, via email, via phone via anyway. If I could give this company a zero I would give them a major fat zero. Stay away from this company! It's a waste of your time and money!”
