“Excellent resource for anyone going through separation/divorce. I brought copies of the schedules I created/proposed to my family mediator and they asked for the program I used.
One aspect I would have liked to have seen is being able to ‘layer’ schedules - for instance I am a shift worker so visually would have been easier to see what shift I was working during transitions etc. great app though!”
“Hey Custody X Change crew!
I think the program was helpful. I think the price was steep, it seemed high.
Interface was ok. I think you guys could probably improve it though.
I am gonna venture to say better advertising and getting into divorce attorney circles maybe a value added endeavor. Even social media searches?
What about reminders or summary email reminders… Hey Adam you have Veterans Day starting at 9 pm the day before. I sense that may be a benefit.
And, hurry up! Before someone else comes up with a better mouse trap.”
Hi Kevin,
I'm sorry that happened to you. There are an unlimited number of schedules and plan options -- you can even add your own text into the parenting plan.
If you go before the judge with your plan written out, it gives you better odds, but there are a lot of schedules and provisions that the judge might not like for your situation.
Ultimately, the judge has to consider what's best for the children.
We recommend that people use our app in the negotiating phase, through mediation, and with their attorney. Afterwards, we recommend people use the tracking features to document and establish patterns of behavior.
If there's not an agreement between you and your ex, taking your plan to the judge isn't likely going to work.
You were still within the 30-day refund window, so I went ahead and processed a refund for you.
Hope that helps,
Ben
“I have not been able to use this service since I paid for it, nor have I been able to find a way to seek a refund!! I am feeling duped and really frustrated.”
“I love the app overall. It covers many things I hadn’t thought of regarding creating a parenting plan. With the calendar, when making a change, there is an option for weekly and days but not an every other week option would be helpful”
“Custody exchange helps keep emails organized and unalterable. Negatives are that it does not have spell check which is a negative and it does not time and date stamp which is very important. It also seems to take a long time to load messages once I have already received the email that a message has been sent. I would say that the program has a lot too work on.”
Hi,
Thanks! Having a spell check for the messages is a really excellent idea. We just added that to our development plans, and it should hopefully be ready pretty soon -- I'd estimate about 2-3 months until we will launch that feature.
We recently finished some work on the loading time for messages. It was previously loading all of the messages at once, but we changed it to only load the recent ones (until you scroll down), and that worked to speed it up. If that's still not fast for your device, send us a message to our support with the phone you're using, and we can add some more tweaks to it.
Thanks again for the feedback!
Ben
Hi,
Thanks! Having a spell check for the messages is a really excellent idea. We just added that to our development plans, and it should hopefully be ready pretty soon -- I'd estimate about 2-3 months until we will launch that feature.
We focused so much on building the hostility part of the messages that we really overlooked the basic spell checking. We're going to swap out some components so we can have both spell checking and hostility working together.
Thanks again for the feedback!
Ben
“This was the best site. I loved how it set everything up and all I had to do was insert my information. It covered everything I love it. Thank you for being so efficient”
