DirectCarMats.com Reviews

Name: DirectCarMats.com
Address: 17 Paradise Square, Sheffield, Sheffield
Rating: 4.48

4.5 Rating 1,642 Reviews

87 %

of reviewers recommend DirectCarMats.com

4.5

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived quickly especially considering they are cut to order. The rubber feels like it will last a while so that’s a positive. The clips used to keep them in place are very poor. The slightest touch and they come apart. They don’t sit flat due to the mat design so are always being caught on shoes. This is especially a problem on the passenger side due to people getting in and out. Overall the mats are well made but the clips need to be better”

Helpful Report

Posted 1 year ago

“Delivery of mats quite slow. Holes for clips in different place when put in car. Mats for rear slightly to big. Mats themselves are decent”

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Posted 1 year ago

“With price being in the higher end for ordered. Car mat , honestly was expecting a bit more of plushness Never Mind Merry Christmas”

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Posted 1 year ago

“Hyudai tuscon 2023 car mats and boot liner. They are VERY BASIC and took a long time to arrive.”

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Posted 1 year ago

Hi Mel Thank you for your order and taking time to leave a review. I'm sorry to hear you're not happy with the mats you received for your Hyundai Tucson. The mat quality you chose is extremely hardwearing and are actually our our best sellers. OEM Hyundai mats would be closer match to our Deluxe range which might have been what you were looking for. If you would like to reach out to us at support@directcarmats.com, I will happily arrange for a replacement set of Deluxe mats to be sent out to you with a significant discount?

Posted 1 year ago

“Good fit but the rear mats have fixing holes punched in them but my car does not require these. I have asked twice for a VAT invoice as this was a company purchase. No reply.”

Helpful Report

Posted 1 year ago

Thank you for your order and taking time to leave a review. Please reach out to our team at support@directcarmats.com and we'll happily arrange for a replacement invoice to be sent over to you.

Posted 1 year ago

“I was disappointed that I had to wait so long for my delivery after being told would be despatched in 72 hours. Also I had to chase a few times before they actually arrived. When I received them I was a bit disappointed in the quality of them”

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Posted 1 year ago

Hi Rosemary Thank you for your order and taking time to leave a review. I'm sorry to hear you're not happy with the mats you received for your Kia XCeed. The mat quality you chose is extremely hardwearing and are actually our our best sellers. OEM Kia mats would be closer match to our Deluxe range which might have been what you were looking for. If you would like to reach out to us at support@directcarmats.com, I will happily arrange for a replacement set of Deluxe mats to be sent out to you with a significant discount?

Posted 1 year ago

“Quality of mats is great but the smokey smell is overwhelming.”

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Posted 1 year ago

Hi Morag Thank you for your order and taking time to leave a review. Our rubber mats do initially have a "rubber" smell to them, however, this typically fades in a matter of days. You can expedite this process by simply washing with warm soapy water and leaving to dry in a warm enviroment. I hope that this helps!

Posted 1 year ago

DirectCarMats.com is rated 4.5 based on 1,642 reviews