DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All of my vapes came dead and burn”

Helpful Report

Posted 2 years ago

“Waste of money, burnt taste, won't be buying again”

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Posted 2 years ago

“It was terrible leaked and didn’t taste great taste goes after used for one day all the chemicals go inside your mouth. Asked to raise return which they did not do”

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Posted 2 years ago

“Still not received my order sent emails no response poor customer service”

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Posted 2 years ago

“Delivery times are awful now, they used to arrive in 2 days but now take 4 working days!”

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Posted 2 years ago

“The delivery takes way too long And one of my vapes had been opened and glued back together”

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Posted 2 years ago

“I did not receive my order”

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Posted 2 years ago

“Ordered two vapes and only one works. Can’t find anywhere on order emails to be able to send back faulty products.”

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Posted 2 years ago

“Wouldn’t recommend ordering the elux wild brought two boxes, after 3-4 puffs they taste burnt”

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Posted 2 years ago

“My order never came”

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Posted 2 years ago

“Not good elf bar”

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Posted 2 years ago

“Very disappointed with the product Crystal legend 4000. Bought 4 of them, 2 different flavours. It lasted not even 2 full days for each bar ( every one of them).Thought it’ll last at least 6-7 days. To compare , normally I buy crystal original 600 puffs and it lasts a day. So no saving here nor value for money… Can you please issue a refund for the products ( partial refund) Waiting to hear back from you Regards”

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Posted 2 years ago

“Never had a problem until my last order sent email no reply”

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Posted 2 years ago

“They send me wrong order. I returned and 1 month later still waiting for refund. I email, call and no one answer...”

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Posted 2 years ago

“The vapes were leaking and stained and did not work!”

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Posted 2 years ago

“Faulty product - tried to contact them, no response.”

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Posted 2 years ago

“Hopeless management in responding emails. Second time in two months i have enquired about my my bonus points deduction and awaiting their response.”

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Posted 2 years ago

Hello Sunil, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. We can see that a member of our customer services team has responded to your email regarding your points, and they were able to ressolve this issue for you. If you face any further issues, please feel free to contact us directly on 0121 824 5029 Kind regards, Customer Services.

Posted 2 years ago

“not good for first order....”

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Posted 2 years ago

“Awful, will never use again. 2 vape missing then 3 vape don't even work.”

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Posted 2 years ago

“Very disappointed with this company, will avoid using in future 😕 they sent me substitutes, even though there website did not mark items out of stock like other websites, and then said that I ticked a box that said I would take substitutes, which I did not tick and saw no notice that said un tick/or agree to terms. What really baffles me is that if you knew there was no stock why not mark on website as out, so that I could of gone somewhere else. I paid £5.00 for it to be delivered, the girl on the phone was not helpful at all. Also to return and get refund I would have to pay postage again and lose more money. WILL NOT BE USING THEM AGAIN !!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

Hello Tasha, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. During checkout we give all customers the option to select substitute items on their order, if for any reason, an item they have ordered is unavailable - this option is unticked by default, so customers have to opt in. As you selected this option we provided you with a substitute item to ensure your order was dispatched and delivered on time. We can see that you have been in contact with a member of our customer services team via email, who was able to ressolve this issue by arranging a full refund for the item you were not happy with. The refund was issued on 18/05/2023. We apologise for any inconvenience caused. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews