DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TOOK 7 DAYS TO ARRIVE, NO COMMUNICATION AS I KEPT MESSAGING ASKING WHERE MY PARCEL WAS. THEY STATE THEY HAVE ITEMS IN STOCK JUST TO GET YOUR ORDER AND THEN WHEN IT ARRIVED 7 ITEMS WERE OUT OF STOCK. I AM CONVINCED THEY SAY ITS IN STOCK TO GET AN ORDER. AS THE DISPOSABLE I WAS LOOKING WAS OUT OF STOCK EVERYWHERE. YET THEY'RE STILL SELLING IT???? ALSO THEY IGNORE YOUR EMAILS.”

Helpful Report

Posted 2 years ago

“I waited over a week to recieve a text saying my flavour wasnt in stock and pick another then couldnt verify ownership with amazon delivery as said my details werent associated with the package, i made my order on the 8th of march and its the 17th and its only due today and still hasnt arrived yet”

Helpful Report

Posted 2 years ago

Hi Freddie, Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced a postal delay with your purchase, although these occurrences are very rare, situations such as this can be very frustrating for both the sender and receiver. Upon checking your tracking details we can see that this order has now been delivered. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids Kind regards, DIY E Liquids

Posted 2 years ago

“Made an order on the 6th of March 2023. Got a message a few days later saying its been delayed due to bad weather which is acceptable however it's now been 10 days and I still haven't received my order. I've even contacted DIY E Liquids and I haven't got a reply back as yet.. first time buyer from you guys so definitely not a good first impression. Still awaiting delivery...”

Helpful Report

Posted 2 years ago

Hello Nicholas, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. We are very sorry to hear that you had an issue with the delivery of your order. Upon checking our recent correspondences we can see that a member of our customer services team has sent a reply to your email, and has arranged for a full replacement order will be dispatched. The DPD tracking number for your replacement is 1815099264 If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 2 years ago

“First time customer and purchased the "Dr Blueberry - Blueberry" flavour. The service from the store was amazing large bottle- enough to mix the nic shot. The flavour is nothing like anything ive had blueberry before and I used to pick blueberries when I was a child. Id say more blackberry. I did contact the company but, no response so I guess they had the money so no interest.”

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Posted 2 years ago

“Very poor service from DIY. I received a falcon king tank that was not as described. on the website clearly stated extra coil and glass included but wasn't. And to make matters worse the tank didn't even work, they then ignored all my emails and when I rang them they said they would get back to me straight away, they never did and now ignore my calls. I will be doing a charge back through my credit card for receiving faulty goods and they have now lost a good customer.”

Helpful Report

Posted 2 years ago

Hello David, Firstly thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Upon checking your order we can see that a refund has already been issued for the tank you purchased. Please note it can take up to 24 hours for the refund to appear in your account. Kind regards, Customer Services

Posted 2 years ago

“I ordered & paid for 2 multipacks. I received an email saying the order has been dispatched. Then 2 days later, I get a text saying that 1 of the items is not in stock, bearing in mind that a dispatched email has already been sent. Fair enough these things can happen. I respond to the text advising a replacement for the item not in stock. I then receive an email saying delivery has been delayed due to severe weather. Finally a package arrives, but it's only got 1 item rather than the 2 that I ordered & paid for. I've emailed and text customer services, but have had no response as of yet as to what's happening with the missing item or refund.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your recent order with us, and thank you for taking the time to leave us a review. We are very sorry to hear that you had an issue with your order. Upon checking our recent correspondences we can see that a member of our customer services team replied to your initial email on 13/03/2023 to arrange for a replacement parcel to be dispatched for the missing item. The tracking details for the replacement show that this was delivered on 16/03/2023. if you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 2 years ago

“One of them didn’t work. I did email to let you know but no response.”

Helpful Report

Posted 2 years ago

Hello Nikki, Thank you for taking the time to leave us a review we greatly appreciate your feedback. We understand you have experienced an issue with an item you purchased and we sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating. To resolve this for you immediately, a member of our customer services team has now credited your account with points to the value of this item. Once again we apologise for any inconvenience caused. Kind regards, Customer Services

Posted 2 years ago

“Not received my order yet”

Helpful Report

Posted 2 years ago

Hello Bridget, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. Upon checking your tracking details we can see that your order has now been delivered. You are able to view your tracking details on the following link: https://track.amazon.co.uk/tracking/A11626615703?trackingId=A11626615703 We apologise for any inconvenience caused. Kind regards, Customer Services

Posted 2 years ago

“Poor quality vapes. Do not buy! I will be writing my reviews where I can. Very poor quality!”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced an issue with the products you received and a member of staff has replied to your email regarding this issue. If customers face any issues regarding damaged items we have a returns policy in place so we can resolve these issues a quick as possible. In case you did not receive our initial email, our returns address is: DIY E Liquids G0900 Lok N Store oldbury 6 churchbridge oldbury B96 2AP We apologise for any inconvenience caused. Kind regards, DIY E Liquids

Posted 2 years ago

“My items never arrived”

Helpful Report

Posted 2 years ago

Hello Aldz, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Upon checking your tracking details we can see that your order has been delivered, you are able to view the tracking details on the following link: https://track.amazon.co.uk/tracking/A11626605743?trackingId=A11626605743 The tracking details indicate that your parcel was left with a neighbour. If you require any further help regarding this issue, please feel free to contact us at info@diyeliquids.co.uk or call us on 0330 135 9440 Kind regards, Customer Services.

Posted 2 years ago

“Didn’t get what I ordered”

Helpful Report

Posted 2 years ago

Hello Ashley, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. Whenever customers face issues with the products they received we recommend they contact us via phone or email as soon as possible. I have sent you over an email hoping that we can get this matter resolved as swiftly as possible. I look forward to hearing from you. Kind regards, DIY E Liquids

Posted 2 years ago

“Pls Pls,take caution when ordering on this website as there are 1or2 bad reviews on each page. Customer services are non-existent and once an order is placed,you will be rolling the dice with your money. Ordered, MORPH 2 with TFV 18 TANK as advertised on the site page,got the TFV V2 TANK”

Helpful Report

Posted 2 years ago

“don’t send vapes that are burnt”

Helpful Report

Posted 2 years ago

“Still waiting for it to arrive !”

Helpful Report

Posted 2 years ago

“I bought loads of crystal bars off them and they sent the wrong flavours. I emailed them a week ago to fix the ussue and have not received a single response from them yet, not even an apology for the mistake. It's like they think if they stay silent I will just go away and accept these product I don't want. Don't order from this company!!”

Helpful Report

Posted 2 years ago

Hello Jefferson, Thank you for taking the time to leave us a review. Upon checking our email correspondences, I can see that a member of our customer services team replied to your email on 28/02/2023 asking you to provide information regarding which flavours were incorrect. A member of our customer services team has reached out to you directly, and I am glad that we were able to resolve this issue for you by sending out replacements. Kind regards, Customer Services

Posted 2 years ago

“Wrong pod and some incorrect flavours of vape sent. No response received to requests to return the items despite speaking to them on the phone twice and completing the contact form as requested ans being advised a response would be received in 10 minutes after my second call to them. I dont recommend them unfortunately.”

Helpful Report

Posted 2 years ago

Hello Gail, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. Upon checking our email correspondences we can see that a member of our customer services team sent an email as requested on 28/02/2023, providing you with the information to complete your return. In case this email may have gone to your spam folder, please see our return address below: DIY E Liquids Unit 1 Millard Industrial Estate Cornwallis Road B70 9BY We hope to get this issue resolved for you as soon as possible. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“Half the vapes dont work , and although the brand was geek vape , they were not like the tobbaco geek bars i usually buy , different colour and totally different taste . Wont be buying from DIY- LIQUIDS again . Very very disappointed.”

Helpful Report

Posted 2 years ago

“Didn’t receive the order. Had to argue for a refund which they said I would get. Still waiting on that aswell.”

Helpful Report

Posted 2 years ago

Hello Gary, Thank you for taking the time to leave us a review. Upon checking your order tracking details we can see that your order has been delivered, you are able to view the tracking details on the following link: https://track.amazon.co.uk/tracking/A11604913283?trackingId=A11604913283 Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“I niver got it”

Helpful Report

Posted 2 years ago

Hello Benny, Thank you for taking the time to leave us a review. Upon checking your order tracking details we can see that you parcel was delivered on 21 Feb 2023, you are able to view the tracking details on the following link: https://track.dpd.co.uk/parcels/15503685314442*20137 To view the confirmation of delivery image, please enter your post code in the box provided on the link. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“10000 berry. X10 absolutely awful last a few hundred then all the taste goes. Some even burnt out straight away. Tried to contact to take the 8 left back but no reply after a few emails. Shocking and a massive waste of money.”

Helpful Report

Posted 2 years ago

Hello Andrew, Firstly thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. We received your email regarding the issue you are facing on 20/02/2023 at 21:33 and member of our customer services team sent a reply on 21/02/2023 at 12:34. In case you were not able to locate this email, we recommended that you return your items to us at the following address: DIY E Liquids Unit 1 Millard Industrial Estate Cornwallis Road B70 9BY If you would like any further help regarding this issue, please feel free to call us on 0330 135 9440. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews