DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a loyal customer for years, BUT ordered some disposables 10th Feb, dispatched 11th never received the order, apparently they use a 3rd party courier who uses another 3rd party courier, I sent 5 emails, none replied to, made 11 phone calls before someone actually answered. Now getting a refund 13 days later, shocking!!”

Helpful Report

Posted 2 years ago

“Very poor service and nobody answers the phone when there is a query, once you paid for your order that’s all DIY Liquid is interested.”

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Posted 2 years ago

“Do not use this company if your order is wrong & try to phone no one answers you text them or what's app no one replies very poor customer service”

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Posted 2 years ago

“Pretty disappointed as my replacement item wasn’t in package and never got a refund! Took 2 weeks to get my “next day delivery””

Helpful Report

Posted 2 years ago

Hello Bryden, Thank you for taking the time to leave us a review. Upon checking your order I can see there was an in issue with the courier, although these occurrences are very rare, situations such as this can be very frustrating. As soon as we were made aware of the issue we arranged for a replacement parcel to be dispatched which arrived the next day. I have also checked the status of your refund with our accounts team, and can confirm that the refund was issued as requested. Please note that refunds can take up to 3 working days to appear in your account, if this is yet to appear in your account can you please contact us on info@diyeliquids.co.uk or call us on 0330 135 9440 so we can assist you further. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“Do not order from this company. Spent over £700 with them with very little problems, now my last order (£107) was a joke. And to top it off, they won't respond to my emails is and don't answer the phone. Just completely ignored, yet they claim to have "Excellent customer service". Missing vapes, wrong (cheaper) vapes sent instead of what I wanted and wrong flavours. Wouldn't be so bad if they actually responded to me. Fed up of chasing them and going to trading standards”

Helpful Report

Posted 2 years ago

Hello David, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced an issue with your purchase and we sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating. Upon checking our recent messages to you we can now see that we were able to resolve this issue for you. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 2 years ago

“I order 6 vases and only two arrived. I assumed this was a mistake which can happen, so I emailed the company to explain what had happened and ask then to send the other 4 vapes that I had paid for, but not had a reply.”

Helpful Report

Posted 2 years ago

Hello Hilary Firstly thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Unfortunately we have not received any emails from you regarding this issue, so I have sent you over an email hoping that we can get this matter resolved as swiftly as possible. Can you please reply with details of the missing items? I look forward to hearing from you, and I apologise for any inconvenience caused. Kind regards, DIY E Liquids Customer Services Team

Posted 2 years ago

“Ordered online. 3 items were missing from the order. Customer support doesn't respond. Not recommended.”

Helpful Report

Posted 2 years ago

Hi Pavel Thank you for taking the time to leave us a review. A member of our dedicated customer services team has reached out via email regarding this issue & we are awaiting your response in order to get this resolved for you as soon as possible, Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“Delivery took 9days. Was unable to contact them after days of Trying my husband managed to get hold of them vape juice arrived the next day by DHL”

Helpful Report

Posted 2 years ago

Hi Michelle Thank you for your recent order with us, and thank you for taking the time to leave us a review. We're very sorry to hear there was a delay in receiving your order. Upon checking your order details we can see that it was initially dispatched using Amazon's courier service, however after a few days the tracking details showed no movement. On occasion where this occurs we immediately contact the courier & await their response. Once we received a response from Amazon and they indicated that your parcel had been lost, we arranged for an immediate replacement to be sent out using a different courier on a next day delivery service. We are happy to hear that your parcel has now arrived & once again we apologise for any inconvenience caused. Kind Regards Customer Services DIY E Liquids

Posted 2 years ago

“Placed a order but never received it no contact from the company to arrange a refund or chase this up.”

Helpful Report

Posted 2 years ago

Hi Josh Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. Upon checking the tracking details for your order, we can see that this has now been delivered. A member of our customer service team has also contacted you via email providing you with the tracking details with proof of delivery. Any further issues please feel free to reply back to them. Kind Regards Customer Service Team DIY E Liquids

Posted 2 years ago

“Ordered new tank didn't recieve but sent liquid no option to cancel order even if main part not fulfilled”

Helpful Report

Posted 2 years ago

Hi Sam Thank you for taking the time to leave a review, we really appreciate it. We are very sorry to hear that this has happened. A member of our customer service team has reviewed your order and has arranged for an immediate refund to be issued for the item that was missing. If you have any further issues with the remainder of your order please do not hesitate to contact us at info@diyeliquids.co.uk or call us on 0330 135 9440. Kind Regards Customer Service Team DIY E Liquids

Posted 2 years ago

“Had a load of vapes delivered including the £10 ones and 2 of the £10 ones where leaking due to bad packaging ! I contacted customer service and they ask me to send them back and not heard nothing back and no sign of a refund so will be looking for someone else to supply me!”

Helpful Report

Posted 2 years ago

Hi Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. Upon checking your order details I can see that a member of our accounts team has issued you a refund for the items that you returned. If this has not yet appeared in your account please contact us vis email at info@diyeliquids.co.uk or call us on 0330 135 9440 Kind Regards Customer Service Team DIY E Liquids

Posted 2 years ago

“My £60 DIY E liquids order was never shipped - I then emailed and almost a month later received a response stating they would resend the order. Unfortunately my DIY E Liquids package was left in a public, unsafe area and was delivered while I was out of the country. Upon returning my package was no longer there. I have been attempting to contact DIIY E liquids for the last few weeks and have received no response regarding my refund. I would like to hear back ASAP otherwise I will be going to the ombudsman.”

Helpful Report

Posted 2 years ago

Hi Jemima Thank you for your review. I have taken the time to review your order history and correspondences that you have had with our customer services team. I would like to get this issue resolved as soon as possible for you. I can see that you placed the order on the 11th Jan, and then contacted us on the 27th Jan to inform us that it had not arrived. A member of our customer services team responded to this email and informed you that a replacement would be sent out, however we were not to know that you would not be in the country when the parcel was delivered a few days later. A member of our customer services team has reached out to you via email and we hope to get this resolved as soon as possible. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“My order has not arrived. I have sent 2 emails and left messages on the number provided on the website. No contact received. Order should have reached me on the 1st, the tracking number does not work but no contact from anyone.”

Helpful Report

Posted 2 years ago

Hi We're sorry to hear that you had issues regarding the delivery of your order. Upon checking our recent correspondence with you we can see that a member of our customer services team arranged for a replacement order to be dispatched as your original parcel was lost in transit. We can see that the replacement parcel has now been delivered to you - we hope you enjoy your order and apologise for any inconvenience caused. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“The day I ordered and payed I realised I got my wife's Flavourings wrong so I sent an email to hopefully change it to the right one so the order took a further 2 days to arrive which was enough time to change it had they had taken the time to read it so no I will definitely not be ordering again”

Helpful Report

Posted 2 years ago

Hi Derek We're very sorry to hear that there was an issue with your order. Having checked our email inbox we were unable to find any requests from yourself to change the flavours of the order. If you could please send us an email at info@diyeliquids.co.uk a member of our customer services team can arrange for replacements to be sent out to you. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“Been waiting two weeks for the right juice that I ordered, first six bottles were incorrect the replacement juice is incorrect, I’ve emailed for a refund as they obviously cannot send the correct juice, I’ve been left with No juice at all as they sent menthols I’m allergic to menthols. I’ve called numerous times and emailed and there ignoring my request. Don’t waste your money using this company ( this has happened before. They substitute the juice you ordered with what they have instead of what you ordered. I will be asking my bank for a refund.”

Helpful Report

Posted 2 years ago

Hi Jason Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. A member of our customer services team has replied to your most recent email and hopefully this has resolved the issue for you. If you have any further inquiries please email us at info@diyeliquids.co.uk Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“Madrid an order on 24th January. Tracking email issued on 25th Jan. One week later tracking shoe no movement. Contacted them my email. Eventually told that liquid was out of stock. My complaint being that they didn't have even inform me that there was a delay till I queried the non arrival.”

Helpful Report

Posted 2 years ago

Hi Brian, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. I can see one of our dedicated customer service advisors contacted you and we are currently working to get this issue resolved for you. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 2 years ago

“I paid for the 4x3 for £10 deal for the crystal bars and your system glitched out on me. I have tried emailing you and you have not got back to me. The phone system goes straight to answerphone message. I have had no reply back and its been at least 2 weeks now. If you would like to improve your service. You need to respond to your customers.”

Helpful Report

Posted 2 years ago

Hi Simone Thank you for taking the time to leave a review, we really appreciate it. I have tried to locate an email from yourself regarding this issue but are unable to find one in our inbox, however, rest assured i will be looking into this for you. I can see you added 10 items to your basket for which 9 of the items qualified for the 3 for £10 offer & 1 was purchased at full price. A member of our customers team will reach out to you directly on the telephone number on your account, to get this issue resolved for you as soon as possible. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“Ordered items 2/2/23 still not arrived , not a happy customer!”

Helpful Report

Posted 2 years ago

Hi Jacqueline Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced a postal delay with your purchase and sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating for both the sender and receiver. I can see that you have been in communication with one of our dedicated customer services team who arranged for a replacement parcel to be dispatched to you & upon checking the tracking number i can see this has now been delivered. One again we apologise for any inconvenience caused. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“I ordered 10 bottles and received 9 bottles, emailed to let them know, they emailed back to apologise and said they would refund the difference that was over a week ago with no more correspondence”

Helpful Report

Posted 2 years ago

Hi Alec Thank you for taking the time to leave a review. I am very sorry to hear that there was an item missing in your order. I have checked with our accounts team & I can confirm that the refund has been processed. Please note it can take up to 5 working days for this to appear into your account. If you have still not received the refund then please call us on 0330 135 9440 so that a member of our customer services team can assist you further. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“My order of 33 elfbars never arrived (DPD messed up) and I was told that a new order would be sent out on next day delivery which also never turned up. I have contacted them 20+ times with voicemail(they don’t answer the phone) and email to try and get a tracking number or a refund and have been ignored. I was not going to write this review but it’s been a week now with no response”

Helpful Report

Posted 2 years ago

Hi Rachel Thank you for taking the time to leave us a review, we really appreciate it. We understand you have experienced an issue with DPD and we sincerely apologise for the inconvenience this has caused. Although these occurrences are very rare, situations such as this can be very frustrating for both the sender and receiver. Upon checking your recent correspondence with us we can see that you were in regular communication with one of our customer services team who arranged for a replacement to be sent, and after checking the tracking details I am happy to see that this has been delivered. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews