Name: DIY E Liquids
Rating: 4.09

“Ordered 12 vozol got 9. Nowhere to ask when are the rest coming. Steer clear from these rip off merchants. I'll never use again!”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced an issue with your purchase and we sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating. You are able to contact our us by visiting the following page https://diyeliquids.co.uk/contact-us/ Can you please fill out our enquiry form explaining this issue so that a member of our customer services team can resolve this for you as soon as possible?, Alternatively you can call us on 0330 135 9440. Kind regards, DIY E Liquids

Posted 3 years ago

“broke as soon as i opened it, can i send it back?”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced an issue with your purchase and we sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating. You are able to contact our us by visiting the following page https://diyeliquids.co.uk/contact-us/ Can you please fill out our enquiry form explaining this issue so that a member of our customer services team can resolve this for you as soon as possible?, Alternatively you can call us on 0330 135 9440. Kind regards, DIY E Liquids

Posted 3 years ago

“DONT ORDER FROM HERE!! I placed a £40+ order that says it was delivered but never arrived. Tried emailing and calling their customer service team but no response. Won’t be ordering from here again.”

Helpful Report

Posted 3 years ago

Hello Charlie, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. Your order was dispatched with the following Royal Mail tracking number WU657734257GB. You are able to view the tracking details on the following link: https://www.royalmail.com/track-your-item#/tracking-results/WU657734257GB The tracking details includes the proof of delivery image for your order. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“Ordered 5 vapes on 1st December, still not arrived.”

Helpful Report

Posted 3 years ago

“Have emailed to say that two of vapes fan out withen a day so I don’t believe they are 4000 puffs as a normal elf bar which is 600puffs normally last my husband 2 days”

Helpful Report

Posted 3 years ago

Hello Clare, Firstly thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. A member of our customer services team as sent you over an email hoping that we can get this matter resolved as swiftly as possible. We look forward to hearing from you. Kind regards, DIY E Liquids

Posted 3 years ago

“Ordered two weeks ago, still not recieved this order. Despite ordering from other places for xmas presents at the same time, and those arent effected by the postal strikes. I am trying to quit smoking. I do not recommemed, just because of the delivery time. I ordered from this place before the stikes, still took two weeks. Amazon or other sites deliver quicker. No way to track ya parcel either.”

Helpful Report

Posted 3 years ago

“Ordered 19 vapes various ones. Only 16 came and 4 of the vapes leaked in the packaging (coca cola x2 fizzy x2) and vapes didn't last long (puff count) will not be ordering again....”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced an issue with your purchase and we sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating. A member of our customer services team has contacted you via email so we can resolve this issue for you as soon as possible. Kind regards, DIY E Liquids

Posted 3 years ago

“Items never arrived and no updates on the actual delivery tracking. This is the second time I've had this issue from this website, first time the l delivery driver just stick it in my outside bin without putting any note through the door and of course the delivery tracking was never updated so I had no idea. When I contacted DIY about this I got a snotty reply about the delivery tracking on their side saying it was delivered with a picture of the parcel in my outdoor bin and absolutely no comment on the fact that there had been no communication about it being left there, let alone the fact that the driver never even knocked on my door as I work from home. This time I have checked the outdoor bins and nothing, still no update on the actual delivery tracking, and I know no one has even attempted delivery at my door as I have a Ring video doorbell. I can't even be bothered to get my money back because the customer service I got last time was rude and just wanted to put the blame on me rather than accept the disgusting service of their delivery drivers. Will never be using again”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced a postal delay with your purchase due to the strike actions by Royal Mail. We sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating for both the sender and receiver. A member of staff has contacted you via email regarding this issue, and a full refund has been issued for your order. As delays with the post are unfortunately out of our hands, we will always do everything we can to make sure you are left satisfied with the service received. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 3 years ago

“Been waiting since november 22 for my order to arrive 1st order i put in over 25 pounds have sent loads emails company blanking me not good sign got wait 15 days fir my bank to recover money back have ask for it but they dont reply on this note i wont order again there cheap cos you dont get what you ordered stear clear if i was you”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for taking the time to leave your feedback. We understand you have experienced a postal delay with your purchase due to the strike actions by Royal Mail. We sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating for both the sender and receiver. I can confirm a member of staff has responded to your emails, if you have any further queries, please do not hesitate to contact us, or call us on 0330 135 9440 Kind regards, DIY E Liquids

Posted 3 years ago

“Didn’t even get my order. They don’t bother replying to my emails.”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced a postal delay with your purchase due to the strike actions by Royal Mail. We sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating for both the sender and receiver. I can confirm a member of staff has contacted you directly and we are glad to see that your order has now been delivered. As delays with the post are unfortunately out of our hands, we will always do everything we can to make sure you are left satisfied with the service received. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 3 years ago

“Sent the wrong colour tank and advertised it as 4ml version not the 2ml version which I received.”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced an issue with your purchase and we sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating. A member of our customer services team has contacted you via email so we can resolve this issue for you as soon as possible. Alternatively, you can call us on 0330 135 9440 Kind regards, DIY E Liquids

Posted 3 years ago

“Not impressed at all .I did receive them and one didn't work so won't be ordering again. I did email when I received them and got no reply.”

Helpful Report

Posted 3 years ago

Hello Sandra, Firstly thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Upon checking your email we can see that a member of our customer services team responded to your email within 4 hours, to try and resolve this issue for you. We have now sent you another email hoping that we can get this matter resolved as swiftly as possible. Alternatively you can contact us on 0330 135 9440. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“In My most recent experience, I had 3 ELUX KOKO vapes delivered that should give you 600 puffs. 2 of these vapes were faulty, and both run out in less than half a day after getting a few very light draws with very little vapour coming out of them. I'm not blaming DIY e-Liquids for this, but rather the supplier. I will definitely still use this service, but will 100% steer clear of this specific vape.”

Helpful Report

Posted 3 years ago

Hello Jamie, Thank you for taking the time to leave us a review. We are sorry to hear that you had an issue an item you received and we greatly appreciate your feedback. We will pass this information on to our suppliers and inform them that one of our loyal customers had an issue with this brand. We apologise for any inconvenience caused. Kind regards, Customer Services

Posted 3 years ago

“I'm waiting for my order since 31.oktober. I hope it's arrived befor Xmas..... Very bad service.”

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Posted 3 years ago

“Not received order after 13days!”

Helpful Report

Posted 3 years ago

Hello Rory, Thank you for taking the time to leave a review, we appriciate all feedback left by our customers. Upon checking your email correspondences with us, I can see that you sent us an email at 18:23 on 16/11/2022, and within 24 we sent you a reply with your tracking details. In case you missed the email, you are able to view the tracking details of your parcel on the following link, which shows that it has now been delivered: https://track.amazon.co.uk/tracking/A11445911243?trackingId=A11445911243 Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“Placed an order on the 7th November. Still hasn’t arrived and it’s the 15th now. Disappointed as I have ordered loads of times before. Keep messaging but nothing happening.”

Helpful Report

Posted 3 years ago

Hello Derek, Thank you for your review, it's reviews like this that help us improve our overall customer experience. I am sorry to hear that you are experiencing an issue with your delivery and I sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating for both the sender and receiver. I can see that you have been in touch with a member of our customer services team who has now resolved this issue by sending out a full replacement order. Once again we apologise for any inconvenience caused. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“One of the vape arrived broken I tried to contact you but had no response”

Helpful Report

Posted 3 years ago

Hello Kyle, Thank you for your review, it's reviews like this that help us improve our overall customer experience. It seems that one of our customer service advisors has replied to the email you sent, but we are yet to receive a response. We have also tried contacting you on the number provided on your account. Can you please reply to the email that was sent on 07/11/2022 or call us on 0330 135 9440, so we can resolve this issue for you as soon as possible Kind regards, Customer Services.

Posted 3 years ago

“My order never arrived, emailed them for an refund/replacement and never heard back”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, it's reviews like this that help us improve our overall customer experience. It seems that one of our customer service advisors has been in communication with you regarding your order as a matter of priority, and a reply was sent to your initial email. A replacement parcel was arranged and this should be with you soon. If you still have any concerns regarding this issue, please feel free to reply to our email or you can contact us on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“I ordered these 1 week and they still haven't arrived and you think it's ok to charge £5.00 for delivery. Pathetic.”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced an issue with your purchase and we sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating. Your order details have been passed to a member of our customer services team who will contact you with an update. We apologise for any inconvenience caused. Kind regards, Customer Services.

Posted 3 years ago

“both iteams were broken appon arrival”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave a review on our page we really appreciate it, we always strive to provide the best online experience, so reviews such as yours goes a long way to help improve our service. We are sorry to hear that you had this issue with your order. Can you please send us an email at info@diyeliquids.co.uk with images of your damaged items, so that a member of our customer services team can help resolve this for you? Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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