DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 4 vapes thinking I was getting a good deal at £11 each with free postage for Elux 3500. However, 3 out the 4 were fakes and lasted not even 2 days before they either died or the taste became unbearable. I compared to other Elux 3500 and you can see the difference in appearance. Very disappointed”

Helpful Report

Posted 3 years ago

Hello, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. I can see one of our dedicated customer service advisors contacted you and we are currently working to get this issue resolved for you. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 3 years ago

“I orders two 3500 puff disposable vapes which inly lasted 1 day on both and when I emailed for either a refund or replacements I got told I needed to send them back and wait to see why this happened and still waiting for an email with a postal stamp, no impressed at all think I will shop else where”

Helpful Report

Posted 3 years ago

Hello. Firstly thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. I have sent you an email with the information you requested and I am hoping that we can get this matter resolved as swiftly as possible. I look forward to hearing from you. Kind regards, DIY E Liquids

Posted 3 years ago

“The first order I made was wrong to which they sent me replacements which was ok. The second order I made only half the order turned up and one vape was unboxed and not working, I emailed to complain and was told that some of the items were out of stock to which I asked for a refund by this point and 6 days later I’m still waiting for a response so won’t be using again!”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced an issue with your purchase and we sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating. Upon checking our recent messages to you we can now see that we were able to resolve this issue for you. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 3 years ago

“Disgusting firm never received my vapes after numerous emails to them not a reply I will never use them again absolutely rubbish I am sick of trying to get hold of them my is in the hand of the bank now now.im sort him out”

Helpful Report

Posted 3 years ago

“Terrible !!! Stay away”

Helpful Report

Posted 3 years ago

“I ordered before 2 pm and paid for the next day's service. Nothing arrived so after 3 days I email the company with not a great reply other than we will re-inburst your postage. After Day 5 i call up e liquids and get a slow painful hello. I reply and ask who this is with a what??? I finally get its DIY E Liquids. I explain the situation and I am told they will contact the courier and get back to me. I decide to call the next day and go through the same painful phone other then I will send your order again. A really poor and disappointing service despite a good product line.”

Helpful Report

Posted 3 years ago

“Came 5 days late even though I payed for next day delivery:”

Helpful Report

Posted 3 years ago

“Wrong vape sent emailed no reply”

Helpful Report

Posted 3 years ago

“I still haven’t received my order, paid £6.99 for delivery and it’s been a week since the order”

Helpful Report

Posted 3 years ago

“Possibly the worse company I've had the misfortune to deal with. Despite an email confirming my product had been dispatched about a week ago nothing has turned up”

Helpful Report

Posted 3 years ago

“Misleading item names but returns policy means I'd lose half of what I paid to return them. Very disappointed would not use again!”

Helpful Report

Posted 3 years ago

Hello Kirsten, We are sorry to hear you feel this way. All of our products are correctly named, and a full description is provided on each product page. If you would like to clarify any issues you have found with our product names, we would greatly appreciate your feedback, you can email us at info@diyeliquids.co.uk or call on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“I ordered four vapes, next day delivery from this shop. My parcel arrived four days late, and missing two vapes. I never heard back from customer service about the missing vapes. I won’t be shopping here again, and I would strongly advise if you are thinking of doing - to try somewhere else.”

Helpful Report

Posted 3 years ago

Hello Sarah, We are sorry to hear you feel this way. We can see that your order was placed over the weekend on the 11th of June. All orders that are placed over the weekend are dispatched the next working day, in this case, the 13th of June. Your order arrived by 15th June, so on this occasion, we have to disagree with your claim the order arrived 4 days late. Regarding the issue of the missing items, a reply has been sent to your email, if you have not yet received this, can you please call us on 0330 135 9440 so that a member of staff can resolve this for you as soon as possible. We apologise for any inconvenience caused. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“Didn't turn up got a refund”

Helpful Report

Posted 3 years ago

Hello Marc, We are sorry to see that you have left us a 1-star review. Upon checking your tracking details we were informed by the courier company that your parcel was lost in transit. We understand how this can be frustrating for you so after we received your request for a refund, we issued this immediately. Kind regards, Customer Services

Posted 3 years ago

“My package is yet to be delivered and I ordered it over a week ago I have contacted customer service waiting on an update and a resolution”

Helpful Report

Posted 3 years ago

Hello Jenna, We are sorry to see that you have given us a 1-star review, even though you thanked us for resolving this issue in your email to us. We understand how frustrating it can be when your order does not arrive on time. With regards to your order, we were informed by the courier that your parcel was lost in transit, and after contacting you we decided to send out a full replacement order. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“Ordered on the 8th of June and still hasn't arrived!!”

Helpful Report

Posted 3 years ago

“never turned up”

Helpful Report

Posted 3 years ago

Hello Daniel, Thank you for your order. Your order was dispatched on time with the following Royal Mail tracking number 0B0155170000866274662, upon checking the tracking results we can see that your order was delivered on 08-06-2022. You can view the tracking details on the following link: https://www.royalmail.com/track-your-item#/tracking-results/0B0155170000866274662 If you feel that this information is not correct, can you please contact us at info@diyeliquids.co.uk or call us on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“They never came”

Helpful Report

Posted 3 years ago

Hello Daisy, Thank you for your order. Your order was dispatched with the following Hermes tracking number T01NLA0003904753, upon checking the tracking results we can see that your order was delivered on time, on 08-06-2022. You can view the tracking details on the following link: https://www.evri.com/track/#/parcel/T01NLA0003904753/details If you feel that this information is not correct, can you please contact us at info@diyeliquids.co.uk or call us on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“Items have not arrived”

Helpful Report

Posted 3 years ago

Hello Joe, Thank you for your order. Your order was dispatched with the following Royal Mail tracking number 0B0155170000864650123, upon checking the tracking results we can see that your order was delivered on time, on 11-06-2022. You can view the tracking details on the following link: https://www.royalmail.com/track-your-item#/tracking-results/0B0155170000864650123 If you feel that this information is not correct, can you please contact us at info@diyeliquids.co.uk or call us on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“1st order said delivered 3 weeks before it was shipped, 2nd order took 11 days to arrive!”

Helpful Report

Posted 3 years ago

“Ordered flavours, not arrived after a week. Emailed, got no reply so called and had either not been sent or lost in post. Second time order has only been half fulfilled, emailed support and no reply again. Been over two weeks now on 2-3 day delivery. This has also happened before with a previous order so I will think again before I buy from here. Shame as some of the concentrations are very nice.”

Helpful Report

Posted 3 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews