DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“took way to long to deliver and when it delivered when i used it all of the liquid poured into my mouth on both vapes and left my mouth burning this happened more than once and due to the liquid all leaking it has finished very quickly i would like either a refund or a replace as this is ridiculous”

Helpful Report

Posted 3 years ago

Hello, We are very sorry to hear that you have had this issue. Can you please send us an email at info@diyeliquids.co.uk referencing your order number so a member of staff can resolve this issue for you as soon as possible. We apologise for any inconvenience caused.

Posted 3 years ago

“TOOK WAY TOO LONG!! ITS BEEN 5 DAYS AND IM STILL WAITING!!!”

Helpful Report

Posted 3 years ago

“Order my eliquids 2 weeks ago and still haven't received any items placed another order on Friday and still haven't been updated on them either. 30 pound down and not answering to my emails pathetic”

Helpful Report

Posted 3 years ago

“Still waiting on missing Crystal bars being delivered. Poor service especially when ordering every week.”

Helpful Report

Posted 3 years ago

“Ordered a few and got the wrong kinds that I asked for send an email but got nothing back”

Helpful Report

Posted 3 years ago

“Ordered the 10 100ml for £28 which is a great deal but as they say if it's too good to be true it normally is all flavours are very weak and at least 4 out the 10 just tasted the same won't be bothering again I'll stick to 2 bottles for £25 from my local vape shop ends up expensive over the month but at least it's enjoyable another old saying ya get what ya pay for .”

Helpful Report

Posted 3 years ago

“Qfter 2 weeks I'm still waiting for my delivery. I would rather pay more and get a good delivery service (so, not Hermes) than having to wait so long again...”

Helpful Report

Posted 3 years ago

Hi Ludovic, We are sorry to hear that your order did not arrive, upon checking the tracking details we can see the courier had issues delivering the parcel, however we fully accept responsibilty on this occasion even though it was a postage error by hermes. As of this moment, we have issued you a full refund and we are in the process of updating our postage options to ensure this does not arise again. Once again we apologise that this has happened to you and we will our best to ensure that this doesn't happen again. Kind regards, customer services.

Posted 3 years ago

“Still not received my order. Ordered two weeks ago!!!”

Helpful Report

Posted 4 years ago

“I got lots, who finished after first puf. It terrible 9”

Helpful Report

Posted 4 years ago

“Didn’t receive what I ordered sent 4 emails complaining no reply absolutely do not use these”

Helpful Report

Posted 4 years ago

Hello Kyle, We are very sorry to hear you feel this way. A member of staff did reply to your emails, and we offered to send out a full replacement order. This replacement order was sent with the following Hermes tracking number H001EA0033077217 using a next day delivery service. The tracking details shows that this was delivered to you. If you are still not happy with how this issue was handled, please call us on 0330 135 9440 so we can resolve this for you.

Posted 4 years ago

“Everything came promptly. As always good quality but I was charged twice. I emailed customer service but was ignored so unfortunately will not be purchasing from the website again as I was charged £56 for £28 of products”

Helpful Report

Posted 4 years ago

Hello Simon, We are sorry to hear you had this issue. We did reply to your email, and screenshots were sent showing you that a full refund was issued.

Posted 4 years ago

“Ordered mod but got a pod mod instead so wasn't impressed the mystery boxes seem to have what is deemed acceptable, but when I order a mod mystery box I expect it to contain a mod and seperate tank.”

Helpful Report

Posted 4 years ago

“Placed order 15/1 got email 18/1 saying order dispatched now 25/1 still have not received order. Royal mail has 2 day turn around on 1st class post so it's not them. Your service is terrible.”

Helpful Report

Posted 4 years ago

“Placed an order on 17th Dec, paid for 48hr delivery, no delivery, no communication until I chased it up on 4th Jan, and was given a refund, no explanation why or where my order was. Not impressed with your customer service. Will not use again.”

Helpful Report

Posted 5 years ago

“I am disappointed, I made order 8 days I didn't receive it until now I sent email to the customer service No buddy answer me!!!!!!!?”

Helpful Report

Posted 5 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews