DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful 2 out of 4 gorilla bars was faulty worsed £50 ever spent”

Helpful Report

Posted 3 years ago

Hello, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours goes a long way to help improve our service. We are sorry to hear that you had this issue. Can you please send us an email at info@diyeliquids.co.uk or call us on 0330 135 9440 so that a member of our customer services team can help resolve this for you? Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“Normally I don’t have a problem with them but payed for 24 hour delivery and it came 2 days later and the vapes are only lasting 24 hours and then just dying also had 2 that leaked and still waiting for my 24 hour refund”

Helpful Report

Posted 3 years ago

Hello Louise, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours goes a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologise for not being able to provide you with the service you expected. However, rest assured we will do our best to resolve this for you. I can see our accounts team has now processed your refund, if you have any further questions regarding this issue, please feel free to contact us on 0330 135 9440 so we can resolve this for you as soon as possible. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“2 ecigs came leaked and not working, emailed for a replacement and was ignored.”

Helpful Report

Posted 3 years ago

Hello Thomas, Thank you for your review, it's reviews like this that help us improve our overall customer experience. It seems that one of our customer service advisors has been in communication with you regarding your order and this issue is currently being resovled for you. If you still have any concerns regarding this issue, please feel free to reply to our email or you can contact us on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“Ordered 7 vapes only 6 worked and trying to get them on their contact number is impossible even when you leave voicemails very bad service”

Helpful Report

Posted 3 years ago

Hello Steven, Thank you for your review, it's reviews like this that help us improve our overall customer experience. We understands how frustrating it can be when there is a problem with one of your items, so we will attempt to resolve it as soon as possible. Can you please send us an email to info@diyeliquids.co.uk explaining the issue you are facing, and provide images of the item that did not work? We apologise for any inconvenience caused. Kind regards, Customer Services DIY E Liquids Kind regards, Customer Services.

Posted 3 years ago

“I have ordered a few times from DIY E Liquids now, spending £30-£40 each time… Last order I had 3 vapes turn up two of which were leaking excessively & the third didn’t even work! Which is fine- it happens! however getting them replaced/refunded has been awful… I have emailed twice now & not one reply. Still waiting!!! Please sort this ASAP and I will return as a customer as I appreciate this can happen from time to time but it’s the customer service that needs to improve & puts me off ordering again!”

Helpful Report

Posted 3 years ago

Hello Kelly, Thank you for your review, it's reviews like this that help us improve our overall customer experience. It seems that one of our customer service advisors has been in communication with you regarding your order and that this issue is being resolved for you. If you still have any concerns regarding this, please feel free to reply to our email or you can contact us on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“Really poor experience, made an order and to be fair, was shipped and delivered quickly. However an item was missing. Upon emailing about this discrepancy I was asked to take a picture of the order and send it to them so they can sort it out for me, I have had no reply, I called up a few times and no answer, then they answered and told me they were short staffed and were going through there emails now and would get on the case and help me, again fair enough, but this was over a week ago now. Have tried to call their customer services multiple times since then and the phone doesn’t even ring through anymore. Really would not recommend especially as they have “excellent customer service” as a headline on the main page of their website which just isn’t true, Hopefully they see this and send out the missing items I have paid for.”

Helpful Report

Posted 3 years ago

“Poor service no delivery and take long to refund me my money back”

Helpful Report

Posted 3 years ago

“Bought two gorilla vapes, first leaked from the charging point and the other the rubber plug didn’t all come out and never worked either 24 pound wasted, tried emailing for a replacement but still no reply and that was a week ago”

Helpful Report

Posted 3 years ago

Hello Sean, Thank you for your review, it's reviews like this that help us improve our overall customer experience. It seems that one of our customer service advisors has been in communication with you regarding your order as a matter of priority, and a reply was sent to your initial email on 29/09/2022 at 13:19 If you still have any concerns regarding this issue, please feel free to reply to our email or you can contact us on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“I haven't seen it yet....”

Helpful Report

Posted 3 years ago

Hello Rikke, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours goes a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologise for not being able to provide you with the service you have expected. However, rest assured we will do our best to resolve this for you. We can see that you have placed an international order with us, and delivery for these orders will take longer than standard domestic deliveries, on some occasions it can take up to 10 working days, as stated in our terms and conditions. As your order is still within the estimated date of delivery we ask if you can kindly wait for it arrive. If the delivery takes longer than 10 working days to arrive, please contact us on info@diyeliquids.co.uk or call us on 0330 1335 so that a member of our customer services team can help you. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“Not happy at all to be honest!! Ordered strawberry milkshake x6 and got sent strawberry ice. You can’t just send what you think as you have no strawberry milkshake in stock!! I will be asking my bank for a refund as you have not sent me the order that I placed!!”

Helpful Report

Posted 3 years ago

Hello Nicholas, Thank you for taking the time to leave your feedback, we always strive to provide the best online experience, so feedback such as yours goes a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Upon checking your recent email correspondences with us, we can see that one of our customer services advisors has been in contact with you and was able to resolve this issue. Once again we apologise for any inconvenience caused. Kind regards, Customer Services

Posted 3 years ago

“Product broke within 2 days of purchase and to date currently had no response from DIY eliquids. Very poor customer service and have had to reach out to GeekVape directly. So disappointing!!!”

Helpful Report

Posted 3 years ago

Hello Timothy, Thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so your feedback goes a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologise for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Upon checking our recent email correspondences, we can see that a member of our customer services team has reached out to you to resolve this issue, by providing you with a prepaid returns postage label. Please feel free to respond to the email that was sent, or you can call us on 0330 135 9440. We apologise for any inconvenience caused. Kind regards, Customer Services DIY E Liquids.

Posted 3 years ago

“My order was wrong, emailed DIY E LIQUIDS no response poor customer service”

Helpful Report

Posted 3 years ago

Hello Jamie, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours goes a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologise for not being able to provide you with the service you have expected. However, rest assured we will do our best to ressolve this for you. I can see one of our dedicated customer service advisors has already arranged for replacement items to be sent out to you, and the tracking details for the replacements have been sent to you email address. If you have any further questions regarding this issue, please feel free to contact us on 0330 135 9440 so we can ressolve this for you as soon as possible. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“Very Poor! Never received item chasing for refund got told be 24hours it wasn’t. Bad experience”

Helpful Report

Posted 3 years ago

Hey there, Thank you for your review, it's reviews like this that help us improve our overall customer experience. It seems that one of our customer service advisors has been in communication with you regarding your order as a matter of priority. As soon as we received full confirmation from the courier company regarding the status of your delivery a refund was issued. If you still have any concerns regarding this issue, please feel free to contact us on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“Puff bars still haven’t arrived after paying extra for next day delivery. It has been over a week”

Helpful Report

Posted 3 years ago

Hello Kim, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. Upon checking your order we can see that it was dispatched using Royal Mail's next day service. Royal Mail have confirmed that due to their current strikes and the subsequent backlog of deliveries, they are under strain and not always able to guarantee their regular service, however, we understand that this is none of your fault. A member of customer services team has reached out to you regarding this issue, if you would like to contact us, please feel free to reply back to the email that was sent to you, or you can call us on 0330 135 9440. Once again we apologise for any inconvenience caused. Kind regards, Customer Services DIY E Liquids.

Posted 3 years ago

“Unfortunately the customer service is very bad , I had bad experience with them , I’ve ordered and got my delivery with broken vape , tried to email them but said you need to send it to just investigate about it without solving the problem yet .”

Helpful Report

Posted 3 years ago

Hello Youssif, Thank you for your feedback and our sincere apologies for any inconvenience this has caused you. Unfortunately, on the rare occasion when an item arrives in this condition we, like other online retailers, have a returns policy in place where we require the customer to return the faulty item, however, you have informed us that you had already disposed of it and were unable to return it to us. On this occasion, as a valued customer we have issued you a refund for this item. I can see that you are currently in communication with one of our customer service advisors regarding this issue and if you require any further assistance please do not hesitate to contact us. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“Never received delivery, would not answer phone or reply to email. Will never deal with this company again. Do so at your own risk”

Helpful Report

Posted 3 years ago

Hello James, Thank you for taking the time to leave your feedback, we always strive to provide the best online experience, so feedback such as yours goes a long way to help improve our service. Upon checking your recent email correspondences with us, we can see that one of our customer services advisors was able to resolve the issue that you had with your order, and once again we apologise for any inconvenience caused. Kind regards, Customer Services

Posted 3 years ago

“One of the more expensive items we're missing I did email but to no success. I've cut my losses and won't be ordering from here again”

Helpful Report

Posted 3 years ago

“Not happy with the service waited over a week for items sent emails called until yesterday I finely got through to someone 18/08/2022 still waiting not getting any satisfaction £40 is a lot of money to lose”

Helpful Report

Posted 3 years ago

“Item never received I have emailed”

Helpful Report

Posted 3 years ago

“Received the wrong vape kit and never received my eliquid. I had to send the vape kit back and still waiting for replacement from my original order!”

Helpful Report

Posted 3 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews