DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the items was out of stock and I am still awaiting a refund”

Helpful Report

Posted 2 years ago

Hello Jenni, Thank you for your recent order with us, and thank you for taking the time to leave us a review. I have confirmation from our accounts team that your refund was finalised on 16/05/2023. If this is yet to appear in your account, can you please contact us on 0121 824 5029 so that a member of our accounts team can assist you with us. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“Sent me the wrong items”

Helpful Report

Posted 2 years ago

Hi Liam, Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We can see that you have been in touch with us via email, and one of our customer services representatives is currently resolving this issue for you. If you require any further assistance, please feel free to call us on 0121 824 5029. Kind regards, Customer Services.

Posted 2 years ago

“Ordered 21st April, still have not received. Should have received 2-3 working days after.”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. A member of our customer services team has tried to contact you on the telephone number saved on your account but we have not had a response. Can you please call us on 0121 824 5029 to discuss your order? We apologise for any inconvenience caused. Kind regards, Customer Services

Posted 2 years ago

“Ordered off this website over a week ago and nothing showed up I contacted them once then contacted them again for a refund but have still not responded so no refund was put in place.”

Helpful Report

Posted 2 years ago

Hello Owen, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Upon checking our recent correspondences with you, I can see that a member of our customer services team responded to your initial enquiry on 10/05/2023, and was able to resolve your issue and dispatch your order. You can view the tracking details of your order on the following link, which shows that your order has now been delivered: https://www.royalmail.com/track-your-item#/tracking-results/FR101135470GB If you require any further assistance, please do not hesitate to contact us. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“At all times out of stock, they take the order and get back after a week saying sorry we have don’t have the item in stock - why take the order and payment if thats always the issue? They offer substitute and you end up with a product you don’t like.”

Helpful Report

Posted 2 years ago

Hi Ledi, Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We are sorry to hear that you were not satisfied with your order. Upon checkout we give all customers the option to select substitute items in their order, for the rare occasion that an item is out of stock. This is to ensure your order is dispatched and delivered on time. If you were not happy with your substitute items please free to contact us on 0121 824 5029 so that a member of our customer services team can assist you. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“600 crystal vapes last an hour, customer services don’t respond to you when emailed about the problem. I have spent a lot of money with this company but will take my money else where.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. Whenever customers face issues with the products they received we recommend they contact us via phone or email as soon as possible. Upon checking our email correspondences we can see that a member of our customer services team responded to your email on 09/05/2023, and explained our returns policy to help you resolve your issues. We have yet to hear back from you regarding this issue, so if you still require any further assistance, please feel free to call us on 0121 824 5029 Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“My order 110410 was wrong and I’m still waiting on a response following several emails and a picture. Not satisfied!”

Helpful Report

Posted 2 years ago

Hello there, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Upon checking your order we can see you selected the option to receive substitute items if, any of the items you ordered we unavailable. This is why you received the extra bottle of Pineapple concentrate. I am also happy to hear you were able to speak to a member of our customer services team over the phone, who was able to explain the issue to you. If you require any further assistance, please feel free to contact us on 0121 824 5029. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“Made a purchase weeks ago and still not received it, I’ve had an order made after that and that’s been delivered, communication has been very poor, I’ve had loads of orders and never had a problem, put me off ordering in future”

Helpful Report

Posted 2 years ago

Hello there, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Upon checking our email correspondences with you, we can see that you have been in constant communication with a member of our customer services team via email, who has responded to each email within 1 working day. We are happy to see that your order has now arrived, and if you require any further assistance, please feel free to contact us on 0121 824 5029. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“Still not received my full refund from an order placed over 2 weeks ago, numerous emails issued and nothing rectified, would avoid, plenty of other places out there.”

Helpful Report

Posted 2 years ago

“Never ordering from here again. Spent £25 on 2 disposable vapes and delivery and both of my vapes after opening them taste burnt and horrible. Gutted”

Helpful Report

Posted 2 years ago

“I ordered two 3500 elux’s. I opened the first one it lasted me two days, it wouldn’t stop flashing and it started to heat up and smoke was coming out of it. I then opened the other one and within two days it had no flavour left. I know myself that usually one of these would last me just over a week and both have died within a week of having them I’m not satisfied at all.”

Helpful Report

Posted 2 years ago

“Sorry these vapes have not much liquid in them at all. I usually have one per day and these are only lasting a few hours sadly.”

Helpful Report

Posted 2 years ago

“Ordered 12, received 10. Customer service terrible. Avoid.”

Helpful Report

Posted 2 years ago

“Still have not received my order and no one replies to my emails, this might be an online scam.”

Helpful Report

Posted 2 years ago

“it still hasn’t arrived and i ordered it over a week ago”

Helpful Report

Posted 2 years ago

“All the ecigs I bought were burnt out after a few puffs”

Helpful Report

Posted 2 years ago

“I made an order last week and one of the vapes I bought is faulty. I contacted the team immediately about this and haven’t heard anything back. to pay for faulty products I can’t use and hear nothing from them is pretty disappointing and I won’t be buying from them again”

Helpful Report

Posted 2 years ago

Hi, Thank you for your recent order with us, and thank you for taking the time to leave us a review. Upon checking our recent email correspondences with you, we can see that a member of our customer services team replied to your email on 17/04/2023 at 12:20pm. If you are not able to see this in your inbox, please also check your junk/spam folders. We have also resent this email to you, and hopefully this will ressolve your issue. If you require any further assistance please feel free to call us on 0121 824 5029. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“I got a vape that doesn't work and so I comntacted DIY E-liquids and never got a response”

Helpful Report

Posted 2 years ago

“Where is my refund please? Your service is appalling and disgraceful”

Helpful Report

Posted 2 years ago

Hello Ruthie, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Upon checking your order we can see that the refund payment has cleared our account and should be with you. A member of our accounts team has sent you a refund confirmation with the transaction ID. You can present this ID to your bank, so they can check when this payment will be with you. If you require any further assistance, please feel free to contact us on 0121 824 5029. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“Twice in last w months I had to cancel the order as they didn't have the product in stock even if the website was showing it is, waiting for refund is way over a week each time and getting a response from customer support is more than 24hrs each time even though they communicate through whatsapp and if they write to you and you reply instantly they will never reply back to you without keeping you wait for no reason... used to place orders regularly, now just looming for other place to put my money”

Helpful Report

Posted 2 years ago

Hello Sebastian, We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. Upon checking with our accounts team we can see that a refund has been processed for this order. Please note a refund from our payment gateway can take up to 5 working days to appear in your account. We apologise for any inconvenience caused. Kind regards, Customer Services

Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews