DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s good nice priced but never get back to you”

Helpful Report

Posted 2 years ago

Hello Courtney Thank you for your recent order with us, and thank you for taking the time to leave us a review. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Can you please let us know what method of communication you used to contact us, as we are not able to see any emails received from your registered account? Alternatively you can call us on 0121 824 5029 where a member of your customer services team can assist you. Kind regards, Customer Services.

Posted 2 years ago

“My order took over a week to arrive, granted some items wasn't in stock but it shouldn't be in stock on the website contributing to my order taking so long making me buy disposable whilst I wait.”

Helpful Report

Posted 2 years ago

“Didn’t get my order been waiting 5 days”

Helpful Report

Posted 2 years ago

“I ordered box of 10 of Blueberry, Cherry Cranberry Crystal Vapes and there was 6 of them that did not work. So I spent £34.99 for 4 vapes, very very disappointed.”

Helpful Report

Posted 2 years ago

“Site often crashes mid order Excellent ordering and delivery Had a few items missing and several vapes not work properly. Customer service still havnt replied”

Helpful Report

Posted 2 years ago

“This would be 5 star but twice they have left my package outside door and could of easily of been stolen as I live in a communal building. Other then that the capes I used to buy were nice and good price”

Helpful Report

Posted 2 years ago

“Very good by I had a vape sent and it was dead already”

Helpful Report

Posted 2 years ago

“haven't received my order, and can't seem to speak with anyone,”

Helpful Report

Posted 2 years ago

Hello Richard, Thank you for taking the time to leave a review, we appreciate it. Upon checking our email correspondence with you, we can see that a member of our customer services team replied to your initial email on 24/03/2023 to request more information, because the email address you sent your enquiry from was not registered on our system, and you did not provide us with an order number. I am glad to see that you were able to speak to a member of our customer services team earlier today who was able to resolve this issue for you. If you require any further assistance please call us on 0330 135 9440 Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“bought 2 1 was broken at bottom and could nor recharge it txt use and was told to return but it cost 3 95 second class to return so cost me more money”

Helpful Report

Posted 2 years ago

“Ordered 10 fizzy cherry and got 10 fizzy grape 🤷‍♂️”

Helpful Report

Posted 2 years ago

“I always buy my vapes from this site but when I've had a problem nobody really helps. I'm a disabled person so I order as I don't get out much but they tell me to send things back it's not so easy”

Helpful Report

Posted 2 years ago

“First time ordering from here and unfortunately might be the last. I was excited to see that this shop stocks more variety of Tngo brand flavours than my usual go to shop and the fact that a same day dispatch is promised. It turns out this is not the case as I must have received the liquid around a week or just over a week later. On top of this , one of the 2 bottles I received was an incorrect flavour, I ordered a guava shortfil bottle but I received a passion fruit flavour which I have no use for cause I’ve tried this flavour in the past and not enjoyed it. I emailed the customer service who offered for me to send the bottle back to exchange for the correct one or get a 20% refund. I opted for the refund to put towards a new order but I have had no correspondence since accepting this as a resolution.”

Helpful Report

Posted 2 years ago

“Found this company tonne very competitive on prices I liked the cola Ice one and the banna I’ve too? However upon getting my second delivery ther was postage to pay on it as some I d had forgot to frank the sticky labels ! So right now you were a 8.5 but after the incident where I had to catch two buses to pick up the parcel and pay for it before I could receive it! Annoying a lil tad. Especially when I payed for postage too !! So now your marked down a knotch 7,5 but end on a postjvs note I’ll. continue to purchase from you in the future”

Helpful Report

Posted 2 years ago

“Hmmmmmmmmm”

Helpful Report

Posted 2 years ago

“Good products but unfortunately two times in a row now I have received the incorrect order. I have emailed but no response! Frustrating, I’m paying for vapes I like and getting sent ones I don’t.”

Helpful Report

Posted 2 years ago

“Good but one of the vape I bought it’s have noise any time I try to use it’s sceard me I thought it may Explodes , other then that is good”

Helpful Report

Posted 2 years ago

“Got sent the wrong vape. Was told to send the incorrect one back but haven’t had any conformation to say they’ve received it and posted out my correct one. I’d appreciate it if I had an email or phone call to update me on this as I want to know when the correct one will be sent out”

Helpful Report

Posted 2 years ago

“The products are good however they did mess up my order, I got two different vapes instead of the ones I asked for”

Helpful Report

Posted 2 years ago

“Good price but take way too long from processing to dispatching”

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Posted 2 years ago

“I placed an order on line all went through then I was messaged a few days later that some of my capes were out of stock so why let me place the order ??????”

Helpful Report

Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews