DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

Write Your review

Tell us how DIY E Liquids made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service but I’m not convinced there were 3500 puffs as it lasted as long as a standard 600 puff elf bar. I am talking about the elux 3500”

Helpful Report

Posted 3 years ago

“Usually you guys are on point with how quick you deliver but my last 2 orders have been a week or more and I have found myself having to go buy vapes from shops while waiting for my delivery”

Helpful Report

Posted 3 years ago

“Products a good, automated website not great, tells you your items are dispatched even when there not, took over a week to arrive”

Helpful Report

Posted 3 years ago

“Not sure what is real some of the disposable’s have the uk ca Ce on them and some don’t so don’t know if it’s the real thing”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave us a review, its reviews like yours that helps us improve our overall customer experience. Upon checking your review we can see that you have with concerns regarding some of the items you purchased. We would greatly appreciate it if you could send us an email to info@diyeliquids.co.uk stating which products you have these issues with and if possible provide photographic evidence. As soon as we have this information a member of customer services team can begin to investigate your case, and resolve this for your as soon as possible. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“I’ve always ordered of here.never had a problem but I ordered of here 2 weeks ago, and I received the wrong item, tried to get hold of Diy e liquids,after multiple emails , but just no response.”

Helpful Report

Posted 3 years ago

Hello Kayleigh, Thank you for taking the time to leave your feedback, we always strive to provide the best online experience, so feedback such as yours goes a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Upon checking your recent email correspondences with us, we can see that one of our customer services advisors has been in contact with you and is currently working with you to resolve this issue. Once again we apologise for any inconvenience caused. Kind regards, Customer Services

Posted 3 years ago

“I ordered 4vapes. They came in time but the 7000 one was broke and unsusable”

Helpful Report

Posted 3 years ago

Hello Sally, Thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so your feedback goes a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologise for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Can you please send us an email to info@diyeliquids.co.uk to let us know which item had this issue, so we can resolve this for you as soon as possible? Alternatively you can call us on 0330 135 9440 to discuss this with a member of our customer services team. We apologise for any inconvenience caused. Kind regards, Customer Services DIY E Liquids.

Posted 3 years ago

“Vapes the best I’ve had Delivery shocking ordered Saturday, arrived Friday”

Helpful Report

Posted 3 years ago

Hello Dean, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologise for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Upon checking your order we can see that it was dispatched using Royal Mail's next day service. Royal Mail have confirmed that due to their current strikes and the subsequent backlog of deliveries, they were under strain and not always able to guarantee their regular service, however, we understand that this is none of your fault. A member of customer services team has reached out to you regarding this issue, if you would like to contact us, please feel free to reply back to the email that was sent to you, or you can call us on 0330 135 9440. Once again we apologise for any inconvenience caused. Kind regards, Customer Services DIY E Liquids.

Posted 3 years ago

“3 out 4 working vapes, unhappy due to never tried the tiger blood flavour and was only main reason I ordered from DIY E. If there's maybe anything you can do would be great.”

Helpful Report

Posted 3 years ago

Hello Vijay, Thank you for taking the time to leave your feedback, it's reviews such as this which help us improve the customer service you would expect from an online retailer. I can see that a member of our customer services team has reached out to you regarding this issue and we are currently awaiting your reply. Please feel free to contact us by replying to the email or by calling us on 0330 135 9440 so we can resolve this issue for you as soon as possible. Kind regards, Customer Services DIY E Liquids.

Posted 3 years ago

“Usually service is spot on, pricing is great and orders are received quite quickly. unfortunately on this occasion slight issue with my order which is yet to be resolved.”

Helpful Report

Posted 3 years ago

Hello Yasim, Thank you for taking the time to leave us a review, it is reviews such as yours that best help us to improve our overall service. I can see here that you are currently in communication with one of our dedicated customer service advisors regarding your issue, who aims to get this matter resolved for you as quickly as possible. If you have anything else that you require assistance with in the meantime, please do not hesitate to get in touch with us on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“Always good services I order a lot but 2 missing this time still awaiting refund will not order again till this is corrected”

Helpful Report

Posted 3 years ago

Hello Karen, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. I have checked with our accounts team and I can see that a refund was processed yesterday for these items as requested. If the refund is not appearing in your account can you please contact us on 0330 135 9440 so we can resolve this issue for you as soon as possible. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“Can’t say I’m impressed with after service, emailed them and no reply. However, the purchase and delivery part was much better”

Helpful Report

Posted 3 years ago

“The disposable Vapes don’t come in their boxes so you have to pack them yourself”

Helpful Report

Posted 3 years ago

“Great delivery Wrong colour-ordered black got blue!. 2ml tank not 7ml as advertised. Not really a problem though.”

Helpful Report

Posted 3 years ago

“Would give a decent review but nothing but issues and no one will get back to me about my order that’s missing”

Helpful Report

Posted 3 years ago

“Price wise it was very cheap but my delivery was lost in the middle due to which I bought vape outside which cost me more than the website But they sent another parcel with next day delivery”

Helpful Report

Posted 3 years ago

“Fast delivery but not the quick to reply to emails.”

Helpful Report

Posted 3 years ago

“The price was good and the product was authentic and I like the service as it was quick, but they messed up some of the flavours and forgot to send me 3 of my watermelon vapes which was quite annoying”

Helpful Report

Posted 3 years ago

“This is the second time I've ordered from here Really go but second delivery one of my vaps didn't work”

Helpful Report

Posted 3 years ago

“DIYe-liquids are totally fine. It's Hermes that lets them down. Once vapes are at their 'hub' nothing happens for at least 24 hours or more. Such a Shane.”

Helpful Report

Posted 3 years ago

“Used many times always been happy. Most recent delivery was left on doorstep by Hermes and stolen. Awaiting resolution.”

Helpful Report

Posted 3 years ago

Hello Christopher, Thank you for contacting us regarding this issue. After your recent phone conversation with our support team, we are glad that we were able to resolve this issue for you as soon as possible, and once again we apologise for any inconvenience caused. Kind regards, Customer Services.

Posted 3 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews